SUMMARY

• Over 9+ years of experience as a Production Application Support Analyst / Deployment Engineer / Perl and Unix Programmer in application configurations, code compilation, packaging, building, automating, managing and releasing code from one environment to other environment and deploying to Production servers.
• Worked on all stages of Build & Release Management including analysis, design, development, testing and implementation.
• Experience in working on version control systems like Subversion, GIT, Clear case and used Source code management client tools like Visual SVN, Tortoise SVN, Source Tree, Git Bash, GitHub, Git GUI and other command line applications.
• Experience in functional analysis of High Value payment production issues and managing resolutions.
• Experience in OpenStackcloud, integrating it with Puppet.
• Experience in using MAVEN, ANT as build tools for the building of deployable artifacts from source code.
• Experience in Automation of Build & Release system.
• Automated project requests by writing Perl and Unix Shell scripts.
• Involved in bug fixing, unit integration and code reviews.
• Good exposure in Testing of Hot Fixes for Critical production issues, verification of application releases as part of Operational Acceptance.
• Experience working with off - shore, onsite and near-shore support teams, operation users, various IT teams and interfacing application teams.
• Strong experience in handling application outages scenarios.
• Self-driven and ability to work independently to deliver the desired results. Ability to handle multiple tasks.
• Strong Experience in mission critical Productionenvironment by providing 24x7 diagnostics of issues reported via Application in productionand batch monitoring and health check to assure system availability and stable performance, production incident management, trouble-shooting application performance through monitoringServiceNow ticketing systems and logged messages issues.
• Experience in day to day BMC Remedy ticketing system and data fix in production
• Good exposure to Incident ticket, problem, change and Release management processes.
• Knowledge on Build & Integration tools such as Jenkins, Ant, Maven
• Used Jenkins for Continuous Integration of the environment and testing of the environment using various plugins and plugin functions.
• Experience in java debugging and troubleshooting using tools like gdb.
• Platform experience includes Windows, UNIX- AIX, Solaris, Linux, HP-UX.
• Strong Experience in Perl scripting and Unix Shell scripting.
• Developed Unix Shell scripts, Perl scripts and SQL control files to load data through SQL Loader & Oracle data pump.
• Familiar with ETL Tool Informatica Powercenter 9.5
• Passionate about troubleshooting and resolving difficult problems
• Experience in providing L2 level support including java debugging complicated production issues, meeting defined SLA and performance indicators.
• Ability to be an effective team player and to work under severe time constraints.
• Knowledge on FIX PROTOCOL ( Electronic Trading )
• Experience using SPLUNK tool
• Experienced in Software Development Life Cycle (SDLC) starting from mission statement to product release
• Ensured strict adherence to Change and Configuration Management, Clustering, Disaster Recovery and Business Continuity planning
• Worked on tools like CVS, SVN, Rational Rose and Rational Clear Case.

TECHNICAL SKILLS

Primary Skills: PERL, ORACLE SQL, Unix Shell Scripting, sed & awk and Java

Application Servers: Tomcat, Weblogic

Databases: ORACLE 11g/9/8.x, MS SQL SERVER 2008, Sybase, MYSQL

Version Control Tools: CVS & SVN, GIT, Rational Rose and Clear Case

Operating Systems: Red Hat Linux, Unix, Sun Solaris, HP-UX and AIX

Tools: /Schedulers: ANT, MAVEN, Jenkins, AutoSys, Git Hub, Puppet, Control M, Tidal

IDEs: Eclipse, SQL Developer, Toad, SQL Navigator

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Application Support Analyst / Production Support Analyst

Responsibilities:

• Supporting and working closely with application owners and senior business stakeholders to resolve business critical issues, improve and build new functionality and enhancements based on client requirement.
• Develop and test database queries and programs in MS SQL Server, Oracle and Sybase according to the client requirement and client specific issues and requests in collaboration with the application implementation team Confidential client site.
• Supported a mission critical productionenvironment by providing 24x7 diagnostics of issues reported via the IFS operations, risk management groups, front office and Fund Accountants through monitoring aServiceNow ticketing systemand logged messages.
• Headed multiple daily or weekly application UAT andProductionrelease projects, from business approvals to final systemsanity checks. Provide technical competence and guidance onsystemarchitecture using installation instructions and roll out plans
• Supporting the implementation team by doing ground work/research on the product areas and recommending the best approach/method to solve implementation issues.
• Responsible forLevel2 application and operational support.
• Extensively used SPLUNK tool to generate the daily alerts including the graph.
• Provided 2nd level customersupportfor bothproductionand development environments.
• Analyze functional, business and valuation or pricing issues from the client, and provide an explanation regarding the functionality or the valuation to the client. If a change request is required, raise and follow up on the change request and prepare functional and technical specification document for developers.
• Analyzing change requests from the client and liaise with the Product Management team to build, develop, and test the change request from a support perspective before that is delivered to the client.
• Monitor and maintainServiceNowticketingsystemto ensure all new and repetitive bugs and issues are addressed, researched, fixed and closed
• Monitored AutoSys schedule batch jobs with on - callsupporton a regular basis for morning, intraday, evening, over night and weekend batch data processing
• Interface with application programmers and database administrators, QA, UNIX administrators and application stakeholders and end users. Strong understanding of the application and its logical databasesysteminfrastructure
• Prepare and perform Integration Testing, Regression Testing and User Acceptance Testing documentation for new implementations, major issues and business changes, environment/platform change, Software Conversions (e.g. 32 Bit to 64 Bits), Major Software Upgrades and new features and modules including client specific features before the release of the software.
• Regularly interact and communicate with client business users over the phone and WebEx to explain product features, technical settings and configuration and provide detailed and step by step documentation and screen shot for future reference.
• Responsible for Incident, Problem and Change management using in-house tool for the issues raised by the client and take it through to closure with respect to the Service Level Agreement (SLA). Act as a communication link between the client and the product development team in terms of all the issues raised and keep both teams informed about the status and progress of the issue.

Environment:, Java Application, GITHub, JIRA, Perl, Unix Shell Scripting, Oracle, MS SQL Server, MYSQL, Sybase, Maven Scripts, AWS, Autosys, WebSphere Application Server, Red Hat Linux, Windows

Confidential, Manhattan, NY

Trade Support Analyst / Production Application Support Analyst / Deployment Engineer

Responsibilities:

• Generate start of day system checkouts, rapid diagnosis of production problems and escalate issues to appropriate level of resolution; track exchange related fees and verify in trading system.
• Proactively identified shortcomings in existing applications and worked on delivering short - to mid-term solutions.
• Ensured infrastructure upgrades, data centre migration, and capacity-related changes that were executed in a timely manner.
• Managed all aspects of the software development lifecycle for applications including requirements gathering, analysis, development, testing, and release management.
• Provided2nd level customersupportfor bothproductionand development environments, by interpreting customer queries and problems, gathering information to investigate via phone or remote modem access, debug, replicate, patch fix testing during the UAT phase
• Debugged and fixed the FIX Protocol messages in Future Trading
• Developed Unix Shell / Perl Scripts for data maintenance Utility
• Implement the supporting platform for OpenStack infrastructure on the cloud that all services andapplicationswill rely upon.
• Provide material and input into the globalsupportIntranet site, and the Customer Zone on the company product website, to enable analysts and customers alike to remain fully informed of the latest product developments and issues.
• Supported a mission critical productionenvironment by providing 24x7 diagnostics of issues reported via the IFS operations, risk management groups, front office and Fund Accountants through monitoring aBMC Remedy ticketing systemand logged messages.
• Deploying the OpenStackcomponents on multimode with High availability environment. Configuring the Open stack keystone, glance, cinder, swift.
• As part of Cloud team fixed issues related to Openstackcomponents Nova, Glance, Neutron, Keystone, Mysql/Percona DB, RabbitMQ, Ceph, Repose and Horizon.
• Created playbooks for OpenStackdeployments and bug fixes with Ansible.
• Effective usage of J2EEDesign Patterns namely Session Facade, Factory Method, Command and Singleton to develop various base framework components in the application
• Automated Unix Shell Scripts to Schedule ETL Work flows within Informatica Powercenter
• Deployed Paas Solutions to a Private Cloud utilizing Virtual Infrastructure on VMWare/vRealize.
• Managing virtual machines, including migration with VMware and VSphere using snapshots
• Worked on Cross Platforms (Linux to Windows) using SFTP.
• Support trade related tasks and inquiries related to the Front/Back Office trading systems including equity settlements, trade breaks, options processing, buy-ins and allocations.
• Developed reports for trade capture, position andcashreconciliation, and P&L.
• Monitor and maintainBMC Remedyticketingsystemto ensure all new and repetitive bugs and issues are addressed, researched, fixed and closed
• Monitored AutoSys schedule batch jobs with on-callsupporton a regular basis for morning, intraday, evening, over night and weekend batch data processing
• Interface with application programmers and database administrators, QA, UNIX administrators and application stakeholders and end users. Strong understanding of the application and its logical databasesysteminfrastructure
• Created and maintained various MS SQL Server and Oracle Databases.
• Wrote SQL Scripts for database information retrieval.

Environment: Subversion, SVN, OpenStack, Ansible, VMWare, Maven,ANT,Tomcat,Redhat Linux, Bash, Perl, Unix Shell Scripting, AWS, Oracle, MS SQL Server, Java Applications, TIDAL, JIRA, Nexus

Confidential, Thousand Oaks, CA

Perl / Unix Shell Developer

Responsibilities:

• Made business study, Gathered user requirements, Analysis, Coding, testing and implementation
• Analyzed web server traffic, both with Analog stats package and homemade Perl programs
• Developed Scripts to generate HTML/JavaScript reports on Intranet
• Wrote numerous Perl scripts for Oracle data handling
• Designed, used, debugged many new Perl modules and existing Perl modules and Shell programs
• Developed CGI scripts using Perl/DBI
• Wrote Perl scripts to automate the verification of the information inserted in the database via the web application
• Proficient in server-side programming and debugging with Perl
• Automated Unix Shell Scripts to ScheduleETL Work flows within Informatica Powercenter
• Worked on Backend Programming using PL/SQL, Stored Procedures, Functions, Packages, Database triggers for Oracle
• Developed Perl modules for all CGI pages and unit tests for all modules
• Used PL/SQL tables, array structures as a part of Oracle collections
• Developed holding upload system using Perl, CGI, for research group
• Created data maintenance utility using Unix Shell Scripts (Bash & Perl)
• Fixed bugs in existing Perl modules and BSH scripts
• Implemented automated monitoring procedures in a Unix Shell environment to alert the staff to a potential service interruption
• Supported to resolved production batch failures

Environment: Perl, CGI, KSH, HTML, Javascript, DBI/DBD, PL/SQL, SQL, Oracle, UNIX

Confidential, Jersey City, NJ

Application Support Analyst / Deployment Engineer- SCM

Responsibilities:

• As part of SCM, my role includes understanding and reviewing Software configuration build and deploymentchanges for Internal Applications..
• Creating & conducting walkthroughs ofDeploymentPlans for complex large scale Releases including MockDeploymentsin Pre - Prod environments & Production Installations.
• Handling complete Build andReleaseprocess including code, documentation and supporting QA team
• Gathering Information from the Clients and providing consultation by performing POC and setup the Build/DeploymentandReleaseManagement.
• Working with development team to deliver an end to end continuous integration/continuous delivery product in an open source environment using Run deck and to get the job done.
• Setting up the build anddeploymentautomation for Java base project by using Jenkins and Maven.
• Trouble shooting and provide 24x7 supports for Production environment.
• Automated creation of builds using Using Shell Scripts, ANT/Maven scripts
• Responsible forLevel2 application and operational support.
• Troubleshootingdeploymentand installation issues.
• Used Remedy to manage and track all the automation anddeploymentactivities.
• Used Jenkins as a CI tool for performing the build automation.
• Manage source control repository in Subversion- controlling and monitoring check-in's & create tags for builds.
• Providing support to Subversion (SVN) related issues to developers and helped developers in resolving Subversion issues and concerns. Worked on the configuration management tool (Puppet)
• Work with QA to facilitate verification of releases. Running multiple builds Confidential a time.
• Coordinating build anddeploymentprocess with all stakeholders.
• Actively worked on productiondeploymentand Hot fixes in Internal Applications.
• Handling Patch works in Staging, Prod and Non-Prod environments.
• Written Unix scripts to monitor the logs afterdeploymentsand send emails automatically.
• Worked closely with Dev, QA and Prod Teams to ensure successfulreleaseof products.
• Assisted QA team to monitor postdeploymentactivities and encouraged reporting and feedback process.
• Communicated failed builds and error logs to QA and Developers to debug and troubleshoot problem areas.
• Make sure the configuration, version and systems are working fine.
• Assist Clients and team mates to understand issues and help/coordinate with multiple teams to resolve issues and make the environment stable.
• Onsite-Offshore team coordination as onsite coordinator.

Environment: Subversion, GIT, Control-M, Jenkins, ANT, MAVEN, JIRA, Perl, Unix Shell Scripting, Maven Scripts, AWS, WebSphere Application Server, Java Applications

Confidential, Jersey City, NJ

Programmer Analyst ( Perl / Unix Shell Developer )

Responsibilities:

• Performed Coding in OOP PERL and Oracle.
• Design, development and testing of the Perl Scripts.
• Performed Gap Analysis, High Level Design and Detail Design.
• Performed Design reviews, Code walkthru’s and task estimation.
• Implemented using Perl scripts, DBI module for Data integrity problems.
• Extracted data from XML files and worked with SAX module of Perl for XML parsing.
• Wrote a Perl program to generate configuration files from Oracle Database.
• Written Korn Shell and Bourne Shell Scripts for retrieving data from Oracle Database.
• Designed, Implemented, and tested the application using C, Korn Shell Scripting (ksh), Multi-Threading, HP-UX (Release 11i)
• Used VSS for configuration management.
• Did QA Integration testing. Created test cases test condition.
• Created Test script in Perl/Unix from automation and Ran the Test and validated results.
• Did documentation of Perl scripts and tests.

Environment: Perl, CGI, XML, Java, PL/SQL, Oracle 9i, JavaScript, DBI, SQL/Plus, SQL, UNIX

Confidential, Dallas, TX

Programmer Analyst (Perl / Unix Shell Developer)

Responsibilities:

• Performed Gap Analysis, High Level Design and Detail Design
• Performed Design reviews, Code walkthru’s and task estimation
• Created Data flow Diagrams and Process Flow diagrams.
• Performed Coding in PERL/CGI and Oracle
• As the reports are highly confidential the system security is taken care through another tool called Web scope. Developed that system using Perl, CGI Scripts and MYSQL.
• All the reports are developed using CGI scripts.
• Extensively used Adobe Photoshop for image-editing.
• Granting permissions for the view ability of the reports to sales rep are done through web scope. This is created using MYSQL database.
• I am the second level tech support for the whole application for US and Canada region.
• When I get an opus ticket from help desk I contact the Sales and marketing people of SGI regarding the problem they are having using the Application.
• Supplied extensive 1st and 2nd level phone and email support to 500+ end users across the US and Canada including onsite support.
• Utilized Opus for call management and applied Incident Management best practices for performing day-to-day Help Desk functions.
• Created procedural documentation for issues and resolutions. Periodically analyzed and interpreted business periodicals and professional journals to better understand client’s business requirements, its industry, goals and objectives.

Environment: PERL, OraPerl, JAVASCRIPTS, JAVA, ORACLE, MYSQL, UNIX, Solaris, PL/SQL, Adobe Photoshop, Windows, UNIX and Shell scripts.