SUMMARY

• Over 18 years experience in the Data/Voice/Video Integration from installing and configuration of all phases of LAN technologies to design and implementation of WAN infrastructure.

PROFESSIONAL EXPERIENCE

Sr Solutions Engineer

Responsibilities:

• Worked on deploying UC Solutions with end customers including Peoples Bank,Eversource,IDEX,Yale and State of Vermont.
• Design and implemented UC solutions including CUCM 11.X,Unity Connection 11.X,IM & Presence 11.X,UCCX 11.X.
• Worked on Cisco Voice Gateways 3900/4K,UCS C/B Series servers.
• Worked on building New UC environments with UCS solution and/or troubleshoot existing solution.

Confidential

Lead Tech Systems

Responsibilities:

• Worked on Corporate projects building UCM Cluster of 5 Call Managers on UCM 8.0,9.0.10.0 IPIVR,UCCE,HDS/AW with Unity UM Failover.
• Design and implemented Geographic split of our IPT/UCCE envoirnment to 2 locations while maintaining/Preserving Call Center operations.
• Worked on integration projects of different Business units ranging from 20 users to 5000 user locations to Cisco VoIP with UCCE support.
• Supported day to day operations of the whole Cisco VoIP environment including monitoring of all critical systems, Issue resolutions, Upgrades and new installs.Also supports 1000 CTIOS agents .
• Design and implemented SIP solution for Call Center operations to reduce the overall Telecom Expense for the Enterprise.
• Project managed multiple projects with timelines, working with Vendors and cost analysis.
• Design and implemented Cisco CER for the enterprise with multiple locations.
• Currently working on Global Dial Plan for StanleyBlackand Decker for US/EU locations.
• Worked on Symon Display products to customize Call stats for call center operations.
• Worked to deploy Cisco Telepresense Systems in US and across our EMEA/APAC regions of Stanley Black & Decker including CTS 3000/1100/1000/500 along with configuration of Cisco Telepresense Manager, Cisco Multi Point Switches, and Cisco Unified Call Manager for Telepresense.
• Worked and deployed Session Border Controllers (SBC) ACME PACKET with SIP Trunking with integration with Avaya and Cisco UCM.
• Worked on Cisco UCS platform with VMware.
• Configure Cisco Voice Gateways including 3900/3800/2900/2800.

Confidential

Sr Network Engineer

Responsibilities:

• Worked exclusively on VoIP projects for State of New York, CCP, CDPHP and State of Connecticut
• Worked as pre sales and post sales to design,implementation,project management on various VoIP projects including drafting SOW,site evaluation, parts list, vendor management, coordinating hardware shipments, Field implementation and customer sign - offs
• Installed and configure Call Manager 4x,5x,Call Manager express 3x, 4x, Unity 4x and Unity express 2x.Voice gateways 2800, 3700, FXO, FXS, VG224, VG248, WS - X6608, WS-X6624, Hardware and Software Conference Bridges,Transcoders, Media Termination Points,Cisco Emergency Responder,CAC and SRST
• Worked on integration of Unity VM with Legacy PBX’s Like Intecom S/80, Avaya.

Confidential

Sr Network Engineer

Responsibilities:

• Last 5 years worked exclusively on VOIP projects for State of Connecticut, State of New York, United Health Care, Best Buy, CDPHP, Fleet/Bank of New York, BAE Systems, Empire Blue Cross Blue Shield.
• Worked with Cisco Call Manager 3.1, 3.3, 4.0, 4.1, Cisco Call manager express (CCME) 3.1, 3.2, 3.3, 3.4, Cisco Unified Messaging 3.1, 4.0 (UNITY Voicemail System), Cisco Unity Express (CUE).
• Worked with Pre sales and Post sales to design and implement VoIP projects from Single Site installations to Multiple and Distibuted sites Deployments.
• Hands on knowledge of VoIP phones 7905, 7910, 7940, 7960, 7941, 7961, 7970, 7935, 07921(Wireless) .Voice gateways VG200, VG224, VG248, 2600, 3600, 3700, Cisco IOS MGCP gateways FXS/FXO’s, ATA’s, WS - X6608, WS-X6624, Hardware and Software Conference Bridges, Transcoders, Media Termination Points, Cisco Emergency Responder, CAC and SRST.
• Worked with vendors on Electrical, Cabling issues and Telcos to turn-up, troubleshoot PRI/ISDN, T1, Frame-Relay, OC3 circuits.
• Worked as an onsite Network Engineer for Empire Blue Cross Blue shield, McKinsey & Company and Bank of Boston/Fleet Bank.
• Design and implemented the migration from token ring to Ethernet using Cisco cat 6000 and cat 6500 switches on multiple sites.
• Installed and configured Cisco RMON Switch Probes, integrated with Cisco works in gathering RMON I and RMON II statistical data for the analysis of the network.
• Involved in day to day operations of maintaining and supporting Cisco equipment including cat 6000, cat 6500, cat 3550, cat 3750, cat 3760, IGX 8430 WAN switch, Cisco7200, 4700, 3700, 2800, 2600 routers, Cisco secure PIX firewall, Cisco works, HP Openview, Network Associates Sniffer Pro.
• Implemented and configured security using AAA, CiscoSecure ACS and Tacacs+, Ciscosecure Pix firewalls using basic to advanced features. Configuration of Cisco IOS ipsec using ISAKMP, Crypto maps and Transform sets.
• Configuration of IP protocols EIGRP, OSPF, RIP, BGP plus VoIP protocols RTMP, Skinny/SCCP, MGCP, H.323.

Confidential

Lan/Wan Engineer

Responsibilities:

• Worked as consultant to Multi National Company’s as IBM, MiCRUS.
• Responsible for installation and configuration of CISCO Routers 1600, 2500, 3600, 4500, 7500, CSU/DSU ‘s and catalyst 5000 switches.
• IP ADDRESSING, SUBNET MASKING, VLSM and SUPERNETTING.
• Provide traffic Management using access lists for IPX/SPX, APPLETALK, TCP/IP, SMTP,SNMP protocols.
• Design and implementation of WAN technologies ISDN, ISDNBRI, ISDNPRI, X.25, FRAME RELAY and ATM.
• Configuration of RIP, OSPF, IGRP, EIGRP, BGP AppleTalk, Novell IPX/SPX, PPP and multilink PPP.
• Worked with HDLC, SPLC, CDP, ICMP, ARP and RARP.
• Configuration of DECnet using level 1 and level 2 routing and traffic filtering using access lists.
• Configuration of Banyan Vines (VINES) VIP, IPC and SPP protocols.
• Auto installation of configuration data through TFTP Servers.
• VLAN Configuration, Grouping Switch Ports to VLANS using ISL trunking and IEEE 802.1Q trunking.
• Worked with multi Domain Networks under Windows NT.
• Installation and Configuration of WINS, DNS, DHCP and RAS Servers.

Confidential

LAN Technician

Responsibilities:

• Responsible for troubleshooting Win NT and Novell based networks.
• Installed and configured Win NT server and workstations.
• Troubleshooting LAN connectivity in NT envoirment.
• Worked on a project to roll out and migrate 10,000 PCs.
• Configured IP ADDRESSES using Static and Dynamic schemes.
• Back-Up using ARK Disk.
• Provide NT floor support.
• Configuration and Troubleshooting Network Printing Problems.
• Provided Level 3 support for Hardware/software problems and resolution.