SUMMARY OF QUALIFICATIONS:

• Gathering and Documenting User Requirements
• Writing Software Design Documents
• Developing User Requirements, Use Cases, and performing User Acceptance Testing
• Performing systems troubleshooting, data analysis, and technical support
• Developing, implementing, and facilitating computer user training programs
• Configuring, troubleshooting, and maintaining hardware and software
• Fast learner with excellent interpersonal relationship and team building skills

PROFESSIONAL Experience:

Confidential

• Provide Support for Nevada Medicaid production issues.
• Provide support for Production implementations.
• Testing of error corrections and regression testing.
• Research technical issues and develop feasible solutions.
• Responsible for creating requirements and reviewing documents and test cases.
• Assisting other teams efforts by providing assistance with Atlantes.
• Coordinates with multiple teams to obtain and clarify requirements.

Confidential

• Review, analyze and correct errors between Atlantes and MMIS.
• Lead Analyst for error correction and MMIS roll-ups, so providers can bill for their services.
• Correspond daily with medical providers and office personnel.
• Produce daily error report.
• Interview elderly and/or disabled recipients and log responses for Personal Care Services.
• Train nurses and admin assistant on correct procedures for MMIS roll-ups.

Confidential

Change Support/Business Analyst for the Medi-Cal Program.

• Review and analyze Operating Instruction Letters OILs , Error code revisions created and edited criteria for claims adjudication , Enhancements and user requests from California Department of Health Care Services DHCS .
• Add and update codes to California-Medicaid Management Information System CA-MMIS tables, files and manuals, and disseminate information on changes to impacted parties.
• Maintain Procedure File, CPT and HCPCS service codes , Diagnosis File ICD-9 coding and MMIS tables.

Confidential

Contract Analyst for Claims Dept. to identify business problems and propose solutions working as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements and document solutions for changes to business processes and information systems.

Confidential

Contract Analyst to determine requirements and write Functional Design Documents for software integration and SABA SP2 upgrade.

Confidential

• Analyst / Lead Analyst for Software Development projects.
• Coordinates with multiple teams and user/customer to obtain and clarify functional requirements.
• Conduct requirement and development meetings and software presentation demonstrations.
• Research business and technical issues and develop feasible solutions.
• Responsible for creating clearly written finished documents and translating technical information into language understandable to the end-user layperson .
• Assists with the development and documentation of use cases and implementation plans.
• Participate in User Acceptance Testing of IT applications and systems.

Confidential

• Administer 32 servers in 11 remote sites and 5 environments production, lab, integration, engineering and training .
• Supports production systems and applications 24/7.
• Provide triage/technical support of the application and system to users at the company's headquarters and 11 regional offices.
• Reports on the stability of the application and system.
• Maintains/improves system and application performance.
• Supports/deploys production 3 a.m. e-fixes/code releases.
• Researched and developed the Disaster Recovery plan for FPM First Party Medical software.

Confidential

• Administer 73 workstations and one server provide Network Administration/support support end-users on MS Office products, SAS, and other software.
• Provide second-level technical support to users and students in the company's Technical Classrooms, Information Center, Education and Standards team, and SEI CMM team.
• Use systems engineering skills to replace and configure hardware install, configure, and test software install drivers and patches and connect computers to the network.
• Daily back up of the SSD server.
• Make and restore images of computers using Drive Image Pro and create bootable CD ROMs of images.
• Keep all computers up to date by upgrading software, applying Microsoft updates and security patches.
• Configure Proxy information maintain resource inventory lists and track the company's SAS licenses. Also verify the status of and troubleshoot connectivity problems of the SAS Servers.
• Plan and coordinate large technology presentations and use desktop publishing skills to prepare technology publications and fliers. Directly responsible for bringing Video Conferencing to SSD/Education via web cam and NetMeeting.
• Administer e-learning and LMS. Create and deliver an 'Intro to the PC' class.

Confidential

• As Training Supervisor, I served as an integral part of a Sacramento County computer installation project using proven project management methodologies and a strong grasp of information technology.
• Worked with key decision-makers to develop computer-training programs, coordinate user training, setup security clearance, and assign access codes for twenty contract organizations, and trained agency employees to use County and State computer systems.
• Created user training schedules, developed training curriculum, supervised and conducted training for a class of 37 new Eligibility Workers.
• As Bureau Coordinator, I conducted orientation and workshops for CalWorks and CWEP, provided on-site training, and served as a primary point of contact to resolve various problems.
• As an Eligibility Worker II, I maintained a caseload of up to 260 families on Public Assistance Cash Aid, Food Stamps and Medi-Cal.
• County Quality Facilitator proficient in the use of facilitation techniques and tools.
• Winner of one of 25 1995 County-wide Quality awards.