SUMMARY:

I’m a highly self - motivated, results-driven IT professional with extensive experience in engineering, administration, maintenance, and security of complex information systems. I’m also detail oriented with expertise in implementation, optimization, troubleshooting, analysis, and documentation of LAN/WAN networks, applications, and processes. With over 12 years of IT experience, proven leadership, and project management skills, my track record for success in delivering solid solutions speaks for itself.

TECHNICAL EXPERTISE:

Operating Systems: Windows NT4.0 - 2012, Vista, 7, 8, Linux

Protocols/Roles: DHCP, DNS, IIS, HTTP, HTTPS, SMTP, POP3, IAS, WSUS, FTP, SFTP, SSH, SNMP, PPP, Active Directory

Software: SQL 2000/2005/2008/2012 , MOM, WSS 2.0/3.0, MOSS 2007, QuickBooks, Peachtree Accounting, Guardian Edge, PGP

Medical Software: Advantx, MDDictate, Dragon, AllScripts EMR, eMDs

Security Standards: HIPAA, NIST, PCI, SOX, GLBA, SAS 70, SSAE 16

Routers: Cisco 800, 1700, 2600, 2900 Series

Switches: Cisco Series 2900, 3500, 3600, 3700, 6500, HP Procurve, Linksys, Netgear, Dell Power Connect, SMC

VPN: IPSec, SSL, L2TP, PPTP

Firewalls: Cisco Pix & ASA, SonicWall, Juniper, Watchguard, Citrix Access Gateway/Netscaler, Fortigate

Servers: Dell PowerEdge, HP Proliant, Intel Modular Series, Cisco UCS

Network Storage: FC/iSCSI Dell, EMC, NetApp, HP, Pillar, & Intel Storage

Virtualization: vSphere 3, 4, 5, XenServer, Hyper-V, XenApp 4, 5, 6, XenDesktop

Messaging: Exchange 2000/2003/2007/2010 , GroupWise 6

PDA: Blackberry, Windows Mobile 5 & 6, Treo, iPhone, Android, Palm

Mobile Messaging: Blackberry Enterprise Server, GoodLink, Exchange Active Sync

VOIP Systems: Interactive Intelligence, Avaya, Cisco, Fonality, Mitel

Backup: Backup Exec, Microsoft DPM, DoubleTake, Acronis, Appassure

Antivirus: Trend, Symantec Endpoint Protection, CA Etrust, McAfee, ESET

Productivity: TigerPaw, TrackIT, CA ServiceDesk, LabTech, Connectwise

PROFESSIONAL EXPERIENCE

Confidential, Roswell, GA

Data Center/Cloud Services Engineer

Responsibilities:

• Architected and implemented security, virtualization, and complete network solutions for small, medium, and large organizations.
• Manages and maintains data center and colocation facility where we provide hosted Citrix/VMware solutions to customers.
• Conducts information security audits and designs solutions based on needs of clients
• Designed & deployed numerous Citrix/VMware public, private, and hybrid cloud solutions to a variety of clients in different markets.
• Owns development/architecture of product offerings and implementation of cloud hosting environment running on several VMware and Citrix Solutions.
• Implemented high availability at the hardware and software level utilizing a variety of products
• Serves as the highest point of escalation for all technical related requests and problems
• Provides consulting, design, and implementation of information security, disaster recovery, and business continuity solutions
• Supports Pre-Sales engagements through client meetings, conference calls, and whiteboard sessions
• Mentors junior engineers and support professionals from tier 1-3.
• Designs highly complex solutions and conducts proof of concepts with Solution Advisors during client engagements
• Provides project management and leadership during the course of client and internal implementations.

Confidential, Atlanta, GA

Cloud Infrastructure Architect/Sr. IT Consultant

Responsibilities:

• Spearheaded planning and implementation of datacenter and colocation service offerings to clients.
• Designed Citrix/Terminal server farm hosting environment and provided clients with 99% uptime (Xenapp 5 & 6).
• Managed/mentored helpdesk and junior engineers. Resolved escalated issues and ensured SLAs were satisfied.
• Developed policies and procedures to improve day to day functions.
• Designed and implemented onsite and offsite security, disaster recovery, and business continuity solutions to provide customers with high availability systems.
• Conducted security audits, assessments, prepared proposals, provided implementation/project plans, and interfaced with clients from end user to C-Level executives.
• Implemented virtual infrastructure for clients using Hyper-V, XenServer, and XenDesktop 4 and VMware. Performed P2V conversions using Microsoft Virtual Machine Manager, Xenconvert, and vCenter Converter.
• Managed/maintained hosted Exchange server. Implemented encryption/archiving solutions.

Confidential, Roswell, GA

Sr. Network Engineer

Responsibilities:

• Designed network infrastructure for small and medium sized business. Conducted network assessments and implemented improvements as requested by clients.
• Active Directory installation, configuration and maintenance.
• Installation, maintenance, troubleshooting, and repair of VOIP phone systems.
• SharePoint 2.0 and 3.0 installation, maintenance, and configuration.
• Installed, configured, and maintained Citrix Presentation Server Farms (4.5 & 5).
• Performed IT security audits and provided solutions to various clients in different industries
• Managed/Mentored junior level engineers and handled service escalations.
• Installation and configuration of Cisco & HP Switches. Installation and configuration of Watchguard firewalls. Deployed Office/Live Communications server solutions.
• Microsoft Exchange Server 2003/2007 installation, maintenance, and repair.
• Installation, maintenance, and administration of LPI remote monitoring and patch management system. Installation and configuration of WSUS.
• Deployed and configured antivirus solutions such as Trend Micro and Symantec Enterprise editions. Managed and maintained spam filtering & email reputation services.

Confidential, Atlanta, GA

Network Administrator

Responsibilities:

• Installed, configured, and administered Microsoft Active Directory on Windows 2000 and 2003. Managed and provided training to IT helpdesk.
• Provided 2nd and 3rd level support to end users. Troubleshot MS Office 2000-2007 and a host of proprietary applications.
• Maintained and troubleshot network printers, scanners, firewalls, and performed problem diagnosis and monitoring of Cisco routers, managed switches, and SonicWall appliances.
• Installation, management, and administration of Microsoft Exchange 2003, SQL 2000, 2005, Anti-Spam services, file/print servers, and Enterprise Antivirus software.
• Utilized Symantec Backup Exec, Ghost, and Recovery products to perform backups and provided disaster recovery solutions.
• Performed vulnerability assessments and IT security audits based on established standards
• Installation and maintenance of VOIP phone system.
• Maintained company SharePoint site for internal user and public external websites.
• Installation and maintenance of SAS statistical software. Worked with risk management department to ensure precise functionality.
• Coordinate and implement network changes including building configurations as needed or by request of senior level engineers and executives.
• Configured and maintained mobile messaging system and devices including Blackberry, Windows Mobile, and iPhones.
• Assists IT Director as needed with tasks and procurement of hardware/software.
• Maintained documentation and visual schematics of infrastructure and IT operations.
• Administered and maintained patch management system (WSUS) to ensure Servers and workstations stay up to date with the latest Windows updates.
• Implemented secure email encryption to protect consumer information and maintain compliancy requirements.