WORK SUMMARY:

Over 20 years experience in business and systems analysis. Has been responsible for the program management of a 1.2 million dollar military contract with SAIC. Ms Blackwell also has extensive background with strategic management, including developing a strategic plan with performance measures for the Naval Network Space Operations Command and their Subcommands. Ms. Blackwell served as the lead IT risk service management analyst for GE IT Risk, where she was responsible for developing key performance metrics. Recently she served as the Deputy Program Manager for the VDOT 511 system. In this role she has assisted the Program Manager with the daily operations of the 511 systems including identifying performance measures and recommending system improvements. Ms Blackwell has a Bachelors of Business Administration, which she received with Magna Cum Laude.

Skills:

• Project Management
• Business Analysis
• Budget Management
• Operations
• Balanced Scorecard / KPIs
• Risk Analysis
• Data Analysis
• Process Improvement
• Functional Requirements
• Training
• Database / SQL design and reverse engineering
• Big Data Analysis Splunk, DWH
• Software Development lifecycle
• COTS implementations
• MS Office, Access, Visio, Project
• ITIL 3 Certified
• Microsoft CRM
• Defect Management Operations
• Software Development

Work History

Confidential

Deputy Program Manager Assists with managing the statewide Transportation, Video and Data TVD Distribution Contract. Responsibilities of this contract include oversight of the 511 Virginia products IVR/Voice, Website, and Mobile Application , Revenue Generation/Sponsorship of Operations Assets, Safety Service Patrol SSP Sponsorship, Travel Time Program, Video Distribution of traffic cameras, operations QC/QA, and integration with 911 centers. Responsibilities also include developing and operating Integrated Corridor Management ICM products, providing direct support to the Project Manager on contract related project assignments, and ensuring coordination with divisions responsible for each program area. These projects/programs operate 24/7, 365 days a year.

.

Confidential

Systems Analyst the TVD/511 system is a complex project consisting of web, mobile, voice recognition, alerts twitter, email, messages , and video technologies. It involves working with multiple vendors, localities, equipment and technologies. She was responsible for enhancing processes around ITIL to enhance reliability of the system. This included implementation of a change management process and technical reviews. Change management requires working with stakeholders to obtain approval for Change Requests and monitor the change through the entire lifecycle. In addition Ms. Blackwell developed several metrics to monitor the user experience on the system and is working on developing metrics to monitor the reliability of video feeds. She has developed several reports that are available for management review.

Confidential

Lead Analyst Confidential served the lead analyst for Predictive Risk Analysis where she was responsible for reviewing SSO Web logs for trends within the errors, load testing, and providing data analysis for future growth. This required accessing UNIX systems, setting up data loads to Splunk, and the generating quarterly and annual Leadership reports. Her last role was the lead analyst for Service Solutions Management. The group was responsible for the ITIL processes and improvements within the Service reaspects. This has involved pulling information from sources around the globe, monitoring third party vendor operations, and working with the leadership, businesses, and service owners to ensure we are monitoring, tracking, and remediating defects effectively.

Confidential

In this role she was responsible for identifying the key business stakeholders and technical resources required to complete the project, as well as participating in multi platform working project teams. She documented business requirements, created system requirements, user acceptance test scripts, and worked closely with developers to ensure the reports are developed according to business and system specifications. System requirements require careful analysis of the extensive data warehouse or oracle databases.

Confidential

Senior Business Analyst System Transformation Grant Ms Blackwell was the IT lead of the system transformation grant, goal 4, supporting the Program Manager in the secretary of Health and Human Services office. CIMRS Critical Incident Reporting System is a central location for providers to report critical incidents of patients and report and track those incidents to the appropriate local agency. The second component was to automate the MR waiver Medicaid Services system from intake through approval and delivery of services to waiver recipients. This required the development of a data model for the new system and the ETL from the legacy system. JAD sessions were held with multiple departments within the state to gather all requirements. The end solution was Microsoft CRM that was modified to meet the requirements of the organization.

Confidential

supporting Microsoft CRM Implementations throughout the Commonwealth providing support to the EAD team as they begin deploying CRM solutions to the Commonwealth of Virginia which included business requirements, CRM configuration/design, and process improvement analysis.

Confidential

Ms Blackwell was responsible for the project management of the Adult Protective Services and VNIS applications including project, business requirements, user materials, and training. JAD sessions were conducted throughout the state to ensure input was received from all stakeholders.

Confidential

for a J2E application that managed the mapping operations mission. This includes inventory management, customer management, workflow management, and electronic document storage.