Infrastructure Support Technician Resume Durham, NC - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Durham, NC

Infrastructure Support Technician

Responsibilities:

Perform physical installation/replacement of server and network equipment
Update documentation of network equipment per installation and qualification guidelines
Install, maintain, and remove datacenter cabling for networking and storage
Document all cabling modifications (additions, moves, deletions)
Configure Avocent remote management devices
Provide local site support for system administrators
Troubleshoot copper and fiber connectivity issues
Perform datacenter environmental checks
Document and facilitate issue resolution
Perform Incident Management using HP Service Center

Confidential - Virginia Beach, VA

IT Support

Responsibilities:

Confidential - Portsmouth, VA

Windows/Linux System Administrator

Responsibilities:

Support for DoD Defense Research Network (DREN) and Secret Defense Research Network (SDREN)
Perform daily audits of Windows and Linux servers, virtual server hosts, storage network, and backup server
Active Directory administration
PowerShell scripting
BASH shell scripting
Create SOPS and other documentation
Manage and monitor Windows updates via Windows Server Update Services
Create and resolve tickets for customer issues
Submit Requests for Change
Update hardware and software on virtual host servers
Participate in Disaster Recovery exercises
Provide Windows and Apple desktop support
Current Secret security clearance

Confidential - Charlotte, NC

Command Center Technician

Responsibilities:

Monitor and troubleshoot Windows, UNIX, Linux, Exchange, AS/400, and telecomm issues alerts via HP Openview
Perform asset management, incident management, change management, problem management, and knowledge management
Perform VMware administration, maintenance and troubleshooting via VSphere.
Open support tickets and submit vCenter Server log bundles to VMware for troubleshooting
Perform hardware maintenance and repairs on VMware clusters
Host Daily Operations and Shift Turnover meetings
Host Major Incident bridge for collaboration with platform groups and vendors to drive resolution
Assist UNIX, Linux, and Windows system administrators in troubleshooting and problem resolution
Troubleshoot and repair server hardware in data center and work with vendors
Create and update work instructions for central knowledge base
Perform server hardware installation, configuration, upgrades, and network cabling
Develop professional working relationship with all level 2 administrator groups
Prepare servers for hardware provisioning by configuring ILO and PXE
Troubleshoot LAN/WAN issues and open cases with vendors
Configure and troubleshoot Nortel switches
Troubleshoot TSM backups
Run fiber cables to patch panels
Make DNS changes via QIP
Provide training and orientation to new employees

Confidential

Global Messaging Administrator

Responsibilities:

Perform routine administrative tasks on 100,000 + mailbox environment
Perform backups using Tivoli Data Protection for Exchange
Install, configure, and perform operational testing of Exchange servers
Standardize process and documentation for all new server requests
Generate reports
Update departmental SharePoint web site
Submit Requests for Change via Remedy Change Management system
Train team members in Remedy Change Management process
Document Test Plans and Backout Plans
Monitor nightly updates of Distribution Lists
Update query based Distribution Lists via Quest Active Groups server
Perform level 3 troubleshooting of escalated incidents
Update, document and test single Disaster Recovery plan for US, EMEA and AP regions
Participate and train other technicians in global Disaster Recovery process
Restructure and maintain Remedy asset database information and relationships
Update Whitelists and SpoofAllow lists using Ironport appliances
Install, configure and test Trend Micro Antivirus for Exchange
Develop exclusion profile, test and install McAfee VirusScan antivirus
Create technical documentation
Assist in development and testing of new Exchange 2007 environment

Confidential, Austin, TX

Field Engineer (contractor)

Responsibilities:

Confidential - Horsham, PA

PC Technician (independent contractor)

Responsibilities:

Upgrade, configure and test new IBM eServers, and IBM and Compaq desktops
Restore disk images to new systems
Troubleshoot and repair Compaq, IBM, and Toshiba laptops
Perform multiple PC rollouts and data migrations at multiple customer sites
Remove viruses, spyware, and adware
Assist in Active Directory client rollout at the Hospital of the University of Pennsylvania

Confidential - Blue Bell, PA

PC Technician

Responsibilities:

Provide hardware/software support for a 20,000 user environment of Windows XP, 2000, NT 4, 98/95 and 3.1 systems on a Windows/Novell network
Image Windows XP and 2000 systems using Ghost images
Configure laptops for secure wireless network
Remove viruses, spyware and adware from systems
Manage calls via Remedy call management system
Restore and prepare data for migration using Veritas Netbackup and Norton Ghost
Configure servers and workstations for disaster recovery scenario at Sungard facility
Perform Windows XP Desktop rollouts

Confidential - Lattimore, NC

Network Administrator

Responsibilities:

Install 100 MB hubs and CAT 5 Ethernet cables throughout campus
Install and administer Compaq Proliant servers with Windows 2000 and NT 4.0 Server
Implement and manage TCP/IP, Active Directory, Microsoft Exchange Server 2000, fractional T1 configuration with firewall and router, internet filtering solution using iPrism hardware, filtered and virus-scanned web e-mail solution, WINS, DNS, and DHCP protocols
Implement and manage NAV Corporate Edition for servers, Exchange, and workstations
Install Windows XP/2000/NT/ME/98/95 workstations and network HP LaserJet 4050 printers
Implement Backup Exec, monitor backups and perform data restoration
Provide PC HW/SW support, perform system upgrades, and develop documentation