SUMMARY:

• An experienced I.T. professional with more than 15 years of hands on experience in LAN/WAN network support,Datacenter operation, and maintenance of the data network elements such as LAN/WAN, T1, DSL, DS3, MPLS, VPN, WAN Optimization, VoIP/IPT and Network security (NAC) and major migrations.
• I have Microsoft, Confidential Certifications and have supported Data, Digital, Telecommunications (cellular or landline) Switching systems and Multiple Cell Sites.
• I am highly motivated and dependable with excellent communication and documentation skills. Strong troubleshooting skills and excellent experience in VPN, MPLS, Confidential switches, routers and firewalls.
• DMVPNtechnologies: Multipoint GRE (mGRE) Next - Hop Resolution Protocol (NHRP)
• Experienced in network Confidential Switches, 3750, 4500, 6500, Confidential Routers 1841, 2800 and ASR 1000 series
• Good at configuring RIP OSPF, EIGRP and BGP protocols.
• Have worked with Confidential IP SLA as backup to MPLS.
• Configuring Confidential voice over IP (VOIP) phones, and Telephony.
• Experienced in configuring Confidential Nexus (2K, 5K and 7K), AnyConnect), Palo Alto (PA-5020) and LTM F5 load balancers.
• Excellent customer service relations
• Very good knowledge of creating VLANs and VLANs port assignments on Confidential switches.
• Microsoft Office 2000, XP, 2003, 2007, 2010 and 2013, Lotus notes.
• MCP, MCSA, MCSE, CCNA Voice, CCNA Security, CCDA, CCDP, CCNP, & CCVP.
• Setting up "Layer 2.5" protocol for Multi Protocol Label Switching (MPLS) at an OSI MODEL.
• Extensive knowledge of WEP, WPA and VPN experience.

PROFESSIONAL EXPERIENCE:

DATACENTER OPERATION ENGINEER

Confidential, Irving, TX

Responsibilities:

• Strong understanding of data networking concepts, up to and including campus LAN switching using Confidential CatOS, data center switching using Nexus, WAN routing using MPLS and E-Line transport, with BGP, OSPF, EIGRP routing protocols and strong working knowledge of tunneling protocols IPsec and GRE.
• I was required to be adept at working with Confidential (5500x Series ASA, 4500 and 6500 series, 3800 series Confidential Nexus (2K, 5K and 7K), AnyConnect, Palo Alto (PA-3060, PA-5050) and F5 load balancers.
• Maintain, troubleshoot, and repair multi-site network operations, network software. Secures network systems by enforcing policies, monitoring access, and recommending improvements to both policy and implementation to staff and management.
• Manage and operate data network management systems such as solarwinds, Confidential prime, Confidential Wireless, splunk, whatsupgold, Clearpass, Infoblox and NetBrain
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

DATACENTER NETWORK ENGINEER

Confidential, Addison, TX

Responsibilities:

• Network Management support as needed for event identification, correlation, escalation and triage using NetScalers, solarwinds, Load-Balancers, ASA Firewalls, and Network Servers.as related to the network infrastructure of Concentra.
• Designed and implemented DMVPN and IP SLA using broadband as backup to MPLS at the Concentra urgent care clinics.
• Support and troubleshooting for IP technologies, including but not limited to: Network connectivity, IP addressing, Routing Protocols (BGP and EIGRP) HSRP, VPNs, Load balancing, and QOS.
• Troubleshooting for Layer 2 LAN technologies including but not limited to Ethernet (Switched, FastE, GigE), Spanning-Tree (802.1d), VLANs, VTP, and trunking (802.1q) and Aruba Wireless platform.
• Participate in the development, migration, maintenance of the Corporate Network Infrastructure and providing detailed documentation of all implementations, changes, and solutions.

SENIOR NETWORK ENGINEER

Confidential, Plano, TX

Responsibilities:

• Heavily involved in migrating over 3000 clients from the old EDS networks to Confidential networks.
• I was required to be well versed on protocols such as EIGRP, OSPF, Spanning Tree, QoS and BGP (both I and E).
• Responsible to validating and documenting Engineering Work Order (EWO) the necessary network configuration items accurately.
• Have to possess an in-depth knowledge of firewalls (ASA, PIX link and some checkpoint).
• Setup rules and NAT to the firewalls, ACLs add static routes to the routers, in addition, my position also demands the ability to troubleshoot complex network issues and multitask.
• Worked on Confidential equipment i.e. ASA 5540(firewall), switches 2600, 2800, 2900, 3750, 6509 and routers 3825, 3845, 7200(Nexus)
• Required a lot of experience and knowledge of network topology and enterprise level network infrastructure design and support.

Confidential NETWORK SECURITY ENGINEER

Confidential, Plano, TX

Responsibilities:

• Worked on a team to implement network access control (NAC) to all sites, and provide Day 0 and Day 1 support.
• Project to implement Confidential NAC port security on PepsiCo network infrastructure. Use automated tools to deploy router and switch configuration changes to over 700 field sites
• Identify network infrastructure that will support NAC and ensure they are running supported version of IOS. Push NAC configuration to routers and switches.
• Profile layer 2 and layer 3 switches on Green bay and remediate devices before port lockdown. Ensure the profiles and devices are installed in Confidential clean access manager (CAM).
• Work with the customers, project managers and other Confidential engineers to coordinate port lockdown.

NOC WIRELESS SUPERVISOR

Confidential, Dallas, TX

Responsibilities:

• Deal with the monitoring, testing, and maintenance of circuits, working with the local telephone company to find resolutions to circuit issues, provide support for field technicians, coordinate with field managers, monitor alarms and document issues.
• Provided support to a varied user community, updating daily call logs, composing clear, concise notes/reports, trouble ticket creation, follow up, technical escalation and resolution. Responsible for monitoring for power failures, communication line alarms (such as bit, frame, CRC errors, and circuits down).
• Supported Cricket Wireless systems such as data connectivity from a computer, text messaging, picture messaging, voice calls and streaming video on phones.
• Communicate with site technicians, switch technicians and other NOCs, and track problems related with DS3 through resolution or escalate problems to the appropriate personnel.
• Troubleshooting, resolving, and communicating Layer 1 through Layer 3 technical issues with customers.
• Tools used include the Confidential 5ESS interface, Lucent ECP, and Confidential TICLI and NetAnalyst/Centest to test the quality of the T1 circuits.
• Worked as a Confidential Call Manager Programming Engineer on the Bank of America IP Telephony project.VoIP/IPT deployment across 6,000 sites all with Survivable Remote Site Telephony (SRST) for remote recoverability. Inserted sites and IP phones into callmanagers in different clusters both staged and none staged. Update the users in callmanagers.
• Setup for different protocols: RIP, OSPF, EIGRP and BGP protocols.
• Worked with Voice VLANS, media gateway control protocol (MGCP), SIP and H.323, Java Telephony Application Programming Interface (JTAPI).
• Supported data network traffic and protocols including TCP/IP, OSI, Frame Relay, ATM, X.25, RIP, OSPF, BGP, ISDN and SS7 Monitoring the multi-customer ISP network environment.
• Troubleshoot the programming issues in the clusters i.e. call forwarding, call pick group, device pool, phone template, phone softkeys, route and translation pattern etc.
• Worked with several Confidential programming tools like: Bulk Administration Tool (BAT), Confidential Validation Tool (CVT), Voice Site Design (VSD), Site Information Data (SID).
• Transmission facilities such as T1, T3, DS1, DS3, OC3, OC12 and OC48.
• Used the Engineering Work Order (EWO) to stage Traditional Banking Centers (TBC), RBSCI, RDM and Small Enterprise (SE) within the Bank of America Environment.
• Installed and configured Confidential equipments i.e. ASA 5540(firewall), switches 2600, 2800, 2900, 3750, 6509 and routers 3825, 3845. Setup the unity, Confidential Unified IP, CER, IVR and call managers 4.0 - 7.0 servers.

LEAD VOIP ENGINEER

Confidential, Chicago, IL

Responsibilities:

• Configuring Confidential voice over IP (VOIP) phones at Confidential department stores all over the country. 100 % travel nationwide
• Setting up "Layer 2.5" protocol for Multi Protocol Label Switching (MPLS) at an OSI MODEL.
• Setting up layer 3 at the OSI model and configuring eigrp protocol
• Deploying VG224 Analog Phone Gateway and RJ21 analog interface for analog phones, fax machines, modems, and speakerphones.
• Created VLANs and VLAN ports assignments, and setting up ASA firewalls, did some troubleshooting of VLANs on 3560 Confidential switches.
• Enhances an enterprise voice system architecture that is based on Confidential Unified CallManager/CME configuration.
• Configured Confidential Emergency Response, Confidential unity and unity connections.
• Mounting Confidential high-density analog and digital extension module for voice and fax (EVM-HD-8FXS/DID) for DIDs on the 3845 Confidential routers.
• Connecting and punching down the DID lines to Foreign exchange Subscriber (FXS ports) and central office (CO) lines to Foreign exchange office (FXO ports) on the 66 block.
• Mount and configure the FXS and FXO interface onto the router. Identify the COs and the DIDs on a 66 block. Make sure the Confidential switches have Power over Ethernet (PoE) ready for IP phones.
• Transfer the music on hold to VOIP system. Install paging adaptor and transfer paging system to VOIP setup within the store.

LEAD TECHNICAL CONSULTANT

Confidential, Irving, TX

Responsibilities:

• Installation, configuration and troubleshooting of software like: Peoplesoft, crystal reports, clearcase, Cogent, Fidelity, passport etc etc.
• Project Lead, moved Users and Network resources over to Windows 2000 Active Directory Schema and VPNs
• Handled support for end customers on Unified Contact Center (UCC) and solutions. Enterprise product suite experience. (Enterprise ICM, IPIVR.)
• Worked with Voice VLANS, media gateway control protocol (MGCP) and H.323.
• IPT and IPCC Support, Connecting and punching down the DID lines to Foreign exchange Subscriber (FXS ports) and central office (CO) lines to Foreign exchange office (FXO ports) on the 66 block
• Supported and configured Confidential UCC, Confidential Emergency Response, Confidential unity and unity connections.
• Asset management both hardware and software, Performs routine installation and configuration of internal and external peripheral components, troubleshooting, configuring the systems for the network with UNIX, Windows NT, 2000 and DOS.
• Setup firewalls (5500 series) enterprise architecture of Confidential routing and switching
• I have experience Ghosting and repairing with IBM, Dell GX270s &GX280s, Confidential PCs, worked on Bell and Howell scanners, Confidential and Lexmark printers, Panasonic and Confidential Faxes.
• Desktop imaging using ghost via DVD.
• Helping users with mail setup (office outlook 2003) while maintaining a professional and courteous attitude, Using PCAnywhere, Dame ware and Timbuktu
• Attending to approximately 1500 associates, helping users’ setup network printers and passwords.
• Resolved DNS, DHCP, TCP/IP, NIS, WINS, HTTP and FTP. And other networking issues.

FIELD TECHNICAL REPRESENTATIVE

Confidential, Roanoke, TX

Responsibilities:

• Offer extensive field service support on complex hardware and software technical issues. To IBM customers (Washington mutual, Avaya, Blockbuster and many more departmental stores)
• Very good knowledge of Windows NT 4.0, Windows 2000 Server, Windows 2000 Professional, Windows XP, AIX operating system, Office 2000, Office XP, office 2003.
• 1 year of 100 % traveling nationwide, working on Win XP and 2000, OS2 rollouts using ghost image and data migration to an admirable customer satisfaction.
• Installed and configured Confidential Systems PIX Firewall 506
• Switch/Hub trouble shooting, IBM servers experience, Knowledge of Network cabling and connectivity
• Setup of Active Directory; including replication, GPO, and DNS, TCP/IP, PPTP, IPSec, IPT and VPN networking for LAN and WAN
• Resolves basic computer software and hardware problems, using Tivoli
• Provides support to end users on a variety of issues, and Identifies problems.
• Responds to telephone calls, email and personnel requests for technical support.

NETWORK ENGINEERING TECHNICIAN

Confidential, Carrollton, TX

Responsibilities:

• Maintained servers, TCP/IP, Ethernet, PC’s, peripherals, users and applications, experience in windows, UNIX, and Novell
• Installed, configured, documented and maintained hardware and software systems.
• Maintained EG probers, production technical support, and network installation.
• Operated several manufacturing equipments.
• Provided support to end users on a variety of issues, and Identifies problems.