PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential

Responsibilities:

• Responsible for supporting Confidential Data Center Infrastructure in a multi - tenant environment.
• Support day-day operations of teh customer-facing hosted and cloud network environment.
• Maintaining Cisco SMARTnet maintenance contracts and obtaining system licensing for customer equipment.
• Troubleshoot network issues wif teh customers as needed
• Working wif Cisco to create bill of materials (BOMs) for customer and ordering new equipment.
• Configuring Cisco equipment for customer EOL hardware replacement and new branch turn-ups.
• Coordinate and implement after-hours maintenance for teh customers wif teh Service Delivery Managers (SDM).
• Working wif teh CAB to review and scheduling of network change request.
• Working wif teh NOC/Service Desk to investigate customer network alert/trouble tickets.
• Support customers Work Order/Service request.
• Ensuring customer equipment is defined in teh network management tools (eHealth, Spectrum. Netbrain) for monitoring.
• Maintaining network diagrams Level 1 F5 LTM load balancer support On-call support CCNA, CCNP, ITIL-Foundation Certifications

Protocols: LAN, WAN, TCP/IP, EIGRP, BGPv4, OSPF, PPP, DWDM, 802.1Q, LACP, HSRP, VRRP, POS, DS1, DS3, OCx, SONET, GRE, MPLSCisco Platforms: 6500, Nexus 9K, 7k, 5k, 2kNetwork Tools: Spectrum, NetBrain, eHealth

Network Engineer - Consultant

Confidential

Responsibilities:

• Responsible for supporting Data Center Infrastructure Projects (Install, decomms, upgrades, port-turn-ups, etc.)
• Working wif Project Managers to participate in meetings wif teh customer to review project scope and timelines.
• Creating implementation, verification and back out plans to document configuration and installation work being executed.
• Turn-up new equipment (routers / switches) and perform device lockdown based on teh company design standards.
• Peer review Implementation plan for other data center team members.
• Working wif data center Smart Hands team to pre-stage configs for new equipment installs.
• Working wif teh customer to perform UAT testing after implementation.
• Adding new network devices to network management tools (MAP, HPNA) and confirming Cisco SMARTnet contracts.
• Utilize Remedy ticketing system to process moves/adds/changes (MAC) Work Orders.

Protocols: LAN, WAN, TCP/IP, EIGRP, BGPv4, OSPF, PPP, HDLC, DWDM, 802.1Q, LACP, HSRP, VRRP, Multicast, Frame relay, T1, POS, DS3, OCx, SONET, GRE, IPSec.

Network Engineer

Confidential

Responsibilities:

• Supporting day-to-day operations of a Global Enterprise Network (CORE/LAN, WAN, MAN, DMZ, B2B, VPN, Wireless, Data Centers, Branch Offices and Banking Centers (50,000+ routers/switches).
• Provide Tier 3 network support, while interfacing wif customers and other IT operation support groups to halp analyze, isolate and resolve fault conditions in a production environment.
• Managed / write break-fix change request documentation for network devices dat requires schedule maintenance (IOS upgrades, hardware replacements, configuration changes, etc.).
• Consult wif Engineering and Cisco TAC when required to resolve network issues.
• Worked as a member of teh Network Proactive team to perform daily system checks, reviews and respond to events reflected in various management tools.
• Support Tier 2 escalations and perform ad hoc analyses and task as assigned.
• Work & escalate problems effectively in order to meet customer SLA's (service level agreements).
• Perform root cause analysis for customers as required and maintain all assigned tickets wif up to date information.
• Assist wif hardware and software upgrades for networking devices as required.
• Review and follow up on vulnerabilities identified in pro-active vulnerability scans.
• On call rotation as required.

Protocols: LAN, WAN, TCP/IP, VoIP, EIGRP, BGPv4, OSPF, PPP, HDLC, DWDM, 802.1Q, LACP, ISDN (PRI), HSRP, VRRP, Multicast, Frame Relay, T1, POS, DS3, OCx, SONET, GRE, IPSec, 802.1x(NAC)

Network Engineer

Confidential

Responsibilities:

• Install, configured and managed teh Enterprise LAN/WAN/Wireless/Voice infrastructure (5,000+ devices).
• Implementation team lead for teh Dallas/Ftworth campuses and Data Centers.
• Coordination of Network Implementations wif vendors for Data Center, MPOE/ MDF and IDF expansion projects.
• Setup, configured and maintained SONET/ DWDM backbone Infrastructure between Data Centers.
• Writing test plans and procedures for Network hardware deployments and maintaining design documentation.
• Responsible for teh configuration and troubleshooting of various routing and switching technologies.
• Installed and provide level 2 supported for F5 BIG-IP LTMs and Nortel load-balancers.
• Coordinating and working wif Carriers for new ADM Installations / OCx turn ups and testing.
• Support connectivity (voice trunks / call routing) between teh Nortel Multiservice switch and PBX / Aspect ACDs for call centers.
• Supported teh Installation and build out of teh Network Infrastructure projects for new Data Centers and Corporate Facilities.
• Perform hardware and software upgrades for networking devices as required during schedule maintenance
• Support teh Network Security team wif Implementation projects and infrastructure testing.
• Maintain equipment Inventory. On-call escalation

Protocols: LAN, WAN, TCP/IP, NAT, Multicast, 802.1Q, LACP, PIM-SM, BGPv4, OSPF, PPP, CSU/DSU, DWDM, HSRP, VRRP, Frame Relay, T1, DS3, OCx, SONETNortel hardware platforms: Passport 8100, 8600, BS5510, Passport 6400/ 7400). Alteon load balancers (3408, 2424). ONS Optera Metro 5200, 3500

Field Engineer

Confidential

Responsibilities:

• Installing and maintain real-time market data networks (LAN\WAN) for Investment firms and brokerage houses.
• Perform site surveys and teh coordination wif clients and vendors for installation of circuits and Network equipment in teh Data Centers and client facilities (South West Region).
• Setup and support trade show demos for teh regional sales team.
• Installation of systems on teh trading floors and supporting / troubleshooting trading desk financial applications, news feeds and various other trading software and system.
• Responsible for network hardware, server, WAN upgrades and teh decommissioning of sites as required.

Hardware: Bay Network Routers (BCN, AN, ANH, ASN), concentrators, hubs (series 100), Micom Mux, Adtran T1 Channel Bank, and servers (NT 4.0/Unix).

Network Support

Confidential

Responsibilities:

• Provide 2nd level technical support to teh halp desk for LAN/WAN issues.
• Manage critical network outages and teh coordination of IT operation teams to troubleshoot production impacting events.
• Documented appropriate action plans for mitigation of issues and provide update/status reports to senior management.
• Provide monthly reporting and tracking of infrastructure outages/critical events dat were handled by central region halpdesk.
• Tracking details of outages using Remedy ticketing system.

Field Engineer

Confidential

Responsibilities:

• Perform comprehensive Pre / Post burn-in testing of various network hardware / protocols (Ethernet, Token Ring, FDDI, and ATM) and document results for QA tracking.
• Experience in teh use and operation of optical test equipment including, test sets, power meters, Oscilloscopes, etc. to troubleshoot and repair network component failures.
• Supervised and trained lab technicians.
• Review test procedures and Pre-test new hardware/software for Research and Development.