SUMMARY

• Exceptional leader with over 10 years of meeting and exceeding goals; Network Engineer with 5+ years of experience in designing, installing, configuring, and maintaining network routers and switches. Cisco Certified Internetworking Professional with hands on experience working with routers, ASAs and switches, Cisco voice CUCM, Unity Express, & UCCX 8.6 to 11.2. Calabrio/JTAPI.
• Thorough understanding of OSI 7 layers and TCP/IP networking; Extensive use of management processes to understand and solve different levels of technical issues in an effort to meet objectives. Innovative mix of leadership and communication skills to focus on higher levels of excellence

TECHNICAL SKILLS

• Cisco 12000/7200/4000/2900/2600 series routers
• Cisco Catalyst 6500/4900/4500 E/2960 series switches
• IPSec
• RIP
• RIP v2
• IGRP
• EIGRP
• OSPF
• BGP
• IP
• TCP
• UDP
• ICMP
• HTTP
• SNMP
• DNS
• DHCP TCP/IP
• DNS
• UDP
• VoIP
• QOS
• PPP
• MPLS
• Fortinet Forti - Gate 140D-POE-T1/FGT90D- 5.0
• Informacast Network Paging
• Right Fax
• Active Directory
• LDAP.

PROFESSIONAL EXPERIENCE

Voice Admin/Project Engineer

Confidential

Responsibilities:

• Avaya to Cisco 10.5 migration
• Cisco Cluster administration
• Microsoft Lync administration
• Project engineering and Design
• Infrastructure design
• Trunk implementation S.I.P., T1/E1, SCCP, MGCP, etc.
• Calabrio/Call recording and storage
• UCCX/IVR/Scripting & editing

Network Engineer

Confidential

Responsibilities:

• CISCO, UNITY, CUCM, CME, & UCCX
• Meeting Place, Quality Management Administration
• Cisco Desktop Work Flow Administration
• Cisco Communication Manager Express
• Calabrio/ Call recording and storage
• IVR/Scripting & editing
• Microsoft Lync administration

Confidential

Network Engineer

Responsibilities:

• Infrastructure support/NOC/ P.D.C. Texas
• Network monitoring, troubleshooting repairs, M.A.C, escalation, vendor dispatching.
• IGRP, EIGRP, OSPF, BGP, IP, TCP, UDP, ICMP, HTTP, SNMP, DNS, DHCP TCP/IP, DNS, UDP, VoIP, QOS, PPP, MPLS
• Upgrades software and hardware
• Linux, Unix, Server trouble shooting and resolutions
• Cisco Unity, CUCM, CME, & UCCX
• Microsoft Lync administration

Confidential

Network Engineer

Responsibilities:

• Install, configure, and support LAN/WAN technologies, including routers, switches, and firewalls.
• Support and troubleshoot all remote access and site-to-site VPN problems.
• Provide escalation support to helpdesk, and provide assistance to the IS Manager
• Cisco Unity, CUCM, & UCCX
• Infrastructure design and implementation, Cat 5&6E, CTI and all peripherals.
• Coordinate with telecommunication carrier for PPP ML circuit upgrades, installs, troubleshooting, and monitoring.
• Handle complex inbound calls, voice mail, e-mail, and in-person requests for assistance from users experiencing network-related problems.
• Handle problem recognition, research, isolation, resolution and follow-up for routine and complex network problems.
• Set up and maintain basic network operations, including management of network devices,
• Engineered the Change Management process by clearly defining and testing the change implementation.
• Configured EIGRP and OSPF routing protocols.
• Troubleshot connectivity issues to rule out the networking infrastructure.
• Made the necessary networking changes for other departmental initiatives.
• Migrated network devices and services to include the replacement of End of Life (EOL) routers and switches

Confidential

Network Engineer

Responsibilities:

• Design network and configuration for new station installations for domestic and international stations
• Worked on various Cisco equipment from ISRs, VXRs and ASRs for routers and 3700s for layer 3 design as well stack technology and 2900s for layer 2 connectivity combined with Cisco ASA Firewalls as well as Juniper Netscreen Firewalls to comply with PCI
• Assess customer needs and provide a clear communication for various technical levels for implementation and planning purposes, Infrastructure design and implementation, Cat 5&6E, CTI and all peripherals.

Confidential

Design Engineer

Responsibilities:

• Cisco Unified Communications Manager migrations and software upgrades of Cisco Unity Voice Mail-M.A.C., Avaya I.P. Office 500 M.A.C. Avaya Merlin Legend/Majix, Meridian-1 option-11-81 to 4.5 & 5.0 successions Data networking WAN/LAN POE switch’s, Patch panels, Hubs, wireless/routers, TCP/IP Dynamic/Static I.P. Windows & Mac operating systems, HP, Net Gear Linksys/Cisco, Motorola etc., Infrastructure etc., Cost analysis, M1000/CS1000/CS2100/BCM 50, 200, and 400 phone systems for over 500 customers, running service, repair & remote maintenance, maintenance contract negotiations.

Confidential

Project Manager

Responsibilities:

• Confidential Coordination of all personnel For Confidential Bank and Confidential for the upgrade of all Norstar telephone systems to work on Nortel Option 11 Mini, Option 11c to 81 CS1000/M1000/CS2100 BCM 50, 200, and 400 phone systems for responsible for scheduling of installations, inventory, technician placement, database documentations, construction of test sheets, for site to site tests, spread sheets for and ongoing progressive day to day action list, cost analysis and all other duties afforded an Ops Manager.

Confidential

Network Engineer

Responsibilities:

• Install, configure, and support LAN/WAN technologies, including routers, switches, and firewalls.
• Support and troubleshoot all remote access and site-to-site VPN problems.
• Provide escalation support to helpdesk, and provide assistance to the IS Manager
• Cisco Unity, CUCM, & UCCX
• Infrastructure design and implementation, Cat 5&6E, CTI and all peripherals.
• Coordinate with telecommunication carrier for PPP ML circuit upgrades, installs, troubleshooting, and monitoring.
• Handle complex inbound calls, voice mail, e-mail, and in-person requests for assistance from users experiencing network-related problems.
• Handle problem recognition, research, isolation, resolution and follow-up for routine and complex network problems.
• Set up and maintain basic network operations, including management of network devices,
• Engineered the Change Management process by clearly defining and testing the change implementation.
• Configured EIGRP and OSPF routing protocols.
• Troubleshot connectivity issues to rule out the networking infrastructure.
• Made the necessary networking changes for other departmental initiatives.
• Migrated network devices and services to include the replacement of End of Life (EOL) routers and switches

Confidential

Lead Engineer

Responsibilities:

• Ran field service daily, also coordinated and managed 4 to 10 technicians for service, installation, M.A.C. work in the Metro area.
• Responsible for time sheets, inventory, tool and equipment purchasing, CSR work, and tech. Support for technicians, VPN, I.T. Networking, Patch panel, Routers and Switches, Building racks, testing, services and trouble incidents for customers in the Metropolitan areas in Dallas FT/W that totals over 4,000 clients (Mostly Hotel/Motel clients).
• Equipment: Hitachi PBX, Avaya S-8300, S-8500, S-8700, G-3 Definity PBX (VOIP), Media servers, Avaya Merlin Majix, Merlin Legend, Legacy, Voice &,Video Conferencing, Instant Messaging, I-Phones or Androids Microsoft software, Nortel 4.5 Succession VOIP), Nortel Option11c to 81c PBX, CS1000, M1000, Opt. 11 mini, Signal Servers, Miran, BCM 50, 200, and 400, Avaya Partner ACS (all types), Nortel Norstar (all types), Inn Line 2020 voice mail, Octel Voice mail, Call Pilot Voice mail, Symposium, Call accounting systems ACD/Property Management Systems, Video Conferencing/Digital Video Recording/I.T. Specialist Data Networking Hubs, WAN/LAN POE switch’s, Patch panels, wireless/routers, TCP/IP Dynamic/Static I.P.’s networking Windows & Mac operating systems, HP, Net Gear, Linksys/Cisco, Motorola. T-1, DS1/DS-3 turn up & test, digital, analog, and Fiber Optic circuits, Channel Banks, Routers and Servers, to the smart jacks etc.

Confidential

Senior Engineer

Responsibilities:

• Ran field service as well as managed 15 technicians in the installation and service department. Duties included job scheduling, time input for jobs daily and special project accounts, budget analysis etc.
• Coordinated installations and service as well as order parts for upcoming jobs and daily M.A.C.’s.
• Nortel Option 61/4.5 Succession M-1000 VOIP routers, switches, Signal Servers, Miran.
• Cisco routers VOIP systems for Best Buy and Pet Smart Stores.
• Meridian opt. 11c to 81 PBX’s, and various other key systems and PBX’s T-1’s (voice, data, and video conferencing).
• Lucent/Avaya systems, Partner ACS, Majik, Spirit, Legend, Legacy, Definity, Avaya S series, G-3, Partner ACS & media servers.
• Channel Banks, Servers and Routers, and LAN/WAN also Voice Mail Systems, Symposium, (Star Talk, Meridian Mail, Key Voice, Call Pilot, Amanda, Octel, Audix, and other Systems).
• Managed, supervised and scheduled 15 technician’s day to day operations and service.
• Nortel BCM 50, 200, and 400 VOIP systems.
• Siemens 192 MX-192/232D /Ericson Prodigy.
• I.T. Specialist WAN/LAN Digital Video Recording/Video Conferencing.
• Infrastructure voice/data.
• Cost analysis, maintenance contract negotiations.
• Purchased/line ordered T-1, SIP trunks, Infrastructure design and implementation, Cat 5&6E, CTI and all peripherals.

Confidential

Sr. Engineer

Responsibilities:

• Installed, programmed, and tested OC/3 OC/12 AND OC/48 OC/192 Access Nodes, Fiber Optic Termination and tested other equipment affiliated with Broadband Communications.
• T-1/PRI, DS/O, DS/1, DS-3 Installation program & design, turn up & test of circuits, SONET, digital, analog, and Fiber Optic circuits, Channel Banks, Routers, switches, and Servers.
• Nortel 6500 Packet Optical Platform Installation, Testing, and Turn-ups.

Confidential

Sr. Engineer

Responsibilities:

• Sub-contractor duties included installation/service and testing of the 1631 x and the 1633x central office switches, power terminals, ground bars and rods, ladders and overhead racks, stitching and lacing methods and cabinet installations, complete with T-1, DS0/DS-3, I/O shelves and cards, switch turn up and testing, SONET, OC-3/OC-12/48 OC-192 digital, analog, and Fiber Optic circuits, Channel Banks, Routers and Servers.
• Completed the wiring and installation of power and BNC connections for BELL Companies throughout the U.S.