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Techno Functional Consultant & System Integrator Resume

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PROFESSIONAL SUMMARY:

  • A seasoned CRM Professional with 9+ years of experience and quantifiable s in developing, implementing CRM Applications.
  • A keen planner, Strategist & implementer with technical and functional skills in identifying process requirements to enhance the operational effectiveness.
  • Ability to analyze and break down strategies into architectural capabilities, principles, models
  • Experience in system designing and implementing complex, high performance applications.
  • Knowledge of Risk management & practices
  • Effective communication skills, Excellent Presentation skills
  • Good analytical abilities and passion in learning new tools.
  • Willing to pick up any technology/Applications

TECHNICAL PROFILE:

Applications: Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ, Siebel CRM

Mark - up Languages: HTML5, CSS, XML, PHP

Operating Systems: Linux, Windows Family

Tools: & Packages Apex Programming, Oracle Apex

Database: Oracle 11g - SQL, PLSQL, Data Modeling

Programming: C, JavaScript, .NET, eScript, jQuery, Groovy

COMPETENCY:

  • Manufacturing & Distribution
  • Sales & Marketing
  • Hi-Tech
  • Financial services
  • Property Management
  • Floristry
  • Transport Insurance

EXPERIENCE HIGHLIGHTS:

Confidential

Techno Functional Consultant & System integrator

Responsibilities:

  • Elicit the requirements with customer for Confidential .
  • Performing Fit-Gap analysis and translated business requirements into detailed design documents.
  • Responsible for end to end Oracle Sales Cloud CRM implementations (Configurations, Extensibility, Data Migration, Business Intelligence reports, testing) Defining application requirements and application process flow.
  • Setting up the environment with user accounts, job roles, duty roles, resource roles using OIM.
  • Configuring the application sales module with Sales Planning and forecasting, Sales Territories, Campaigns and Leads, Opportunity Management, Customer Centre, Sales Quotes, Mobile and Outlook integration, Partner Management and Fusion BI/Dashboards/KPIs.
  • Configuring Oracle Customer Data Management module for Enterprise Data Quality
  • Creating Dynamic page layouts for specific business units/ roles and on specified objects.
  • Designing Sales Dashboards, Saved Search, Page views using page composer per job role.
  • Configuring workflows, validation rules, Triggers, Correspondence and Assessment templates.
  • Custom Fields, Custom objects, Application composer and Page composer handling
  • Data migration through File based loader (FBL) and export, configuration packages import and Export and web services to multiple environments.
  • Groovy scripting for extensibility.
  • Configuring simple, medium, complex reports in OBIEE using BI Composer, Answers and BI Publisher.
  • Integrating CX stack / third party applications with OSC using Webservices API
  • Preparing functional test cases and testing the application before release.
  • Develop curriculum for administrative purpose and train the users.
  • Coordinating with Project Manager for the project planning and weekly status reporting from the technical front.
  • Well Versed with business processes, policy and Customer Relationship Management requirements.

Confidential

Techno Functional Consultant & System integrator

Responsibilities:

  • Capability of suggesting ideal approach to implement business requirements
  • Experienced in Implementation, Upgrade, Customization and integration of Oracle Service Cloud
  • Experience in Web designing using html, PHP, CSS and JavaScript.
  • Extensive experience in administrating and maintaining the contact center solution
  • Configuring & Customizing Oracle Service Cloud to implement Service, Marketing & Sales modules
  • Expertise in configuring the agent desktop and automating business processes using contextual workspaces, workflows, agent scripting and business rules
  • Expertise in customizing standard pages as well as building custom functionality in CP
  • Developing .Net Add-ins for custom application development.
  • Building custom application on both Customer Portal & Agent Console for industry specific solutions
  • Integrating RightNow CX with external applications using web services

Confidential

Techno Functional Consultant & System integrator

Responsibilities:

  • Extensive experience in Implementing Siebel applications like Siebel Sales, Siebel Call Center
  • Strong knowledge in Siebel Architecture and Data Model
  • Proficient with Siebel Tools in configuration and customization of Siebel Objects like Data Objects, Business Objects and User Interface Objects to suit the client's business processes
  • Good scripting knowledge and good understanding about Events and methods.
  • Well Versed with business processes, Policy and Customer Relationship management requirements
  • Sound understanding of Siebel Data Model and architecture
  • Application Configuration at UI /BO/ DB layer using Siebel Tools
  • Worked on Siebel Scripting (e script), workflow, workflow policies and User properties
  • Designing and implementing Screens, Views, Maintaining LOV's, MVG, MVL, MVF, Links, Joins, and Pick Lists

Tools: Oracle Sales Cloud, Configurations, Groovy Scripting

Confidential

Techno Functional Consultant & System integrator

Responsibilities:

  • Requirement Analysis
  • Designing the flow of the CRM system
  • Identifying the entities to be used in the CRM system and the relationship between them
  • Application Customization by defining various required attributes and layouts for different entities.
  • Setting up users and privileges
  • Data model setup in sync with JD Edwards ERP
  • Setting up Import and Export Process
  • Setting up Resource Organization
  • Setting up Organization hierarchy
  • Setting up users
  • Setting up roles and privileges
  • Setting up reports and dashboards

Tools: Oracle Sales Cloud, SOAP Web Services, Groovy Scripting, Configuration

Confidential

Techno Functional Consultant & System integrator

Responsibilities:

  • Analyzing the requirement
  • Designing the flow of the CRM system
  • Application Customization by defining various required attributes and layouts for different entities.
  • Extensive Groovy scripting to achieve the functionalities beyond the standard functionalities provided by Oracle Sales Cloud
  • Setting up Resource Organization, Organization hierarchy, User setup
  • Setting up roles and privileges
  • Integrated Oracle Sales Cloud’s Opportunity with JD Edward’s ERP through File based integration schedulers
  • Data Import for various entities
  • Transactional Bi Reports and Dashboards.
  • Migration of customizations & configuration from Test to production.

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