Techno Functional Consultant & System Integrator Resume
PROFESSIONAL SUMMARY:
- A seasoned CRM Professional with 9+ years of experience and quantifiable s in developing, implementing CRM Applications.
- A keen planner, Strategist & implementer with technical and functional skills in identifying process requirements to enhance the operational effectiveness.
- Ability to analyze and break down strategies into architectural capabilities, principles, models
- Experience in system designing and implementing complex, high performance applications.
- Knowledge of Risk management & practices
- Effective communication skills, Excellent Presentation skills
- Good analytical abilities and passion in learning new tools.
- Willing to pick up any technology/Applications
TECHNICAL PROFILE:
Applications: Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ, Siebel CRM
Mark - up Languages: HTML5, CSS, XML, PHP
Operating Systems: Linux, Windows Family
Tools: & Packages Apex Programming, Oracle Apex
Database: Oracle 11g - SQL, PLSQL, Data Modeling
Programming: C, JavaScript, .NET, eScript, jQuery, Groovy
COMPETENCY:
- Manufacturing & Distribution
- Sales & Marketing
- Hi-Tech
- Financial services
- Property Management
- Floristry
- Transport Insurance
EXPERIENCE HIGHLIGHTS:
Confidential
Techno Functional Consultant & System integratorResponsibilities:
- Elicit the requirements with customer for Confidential .
- Performing Fit-Gap analysis and translated business requirements into detailed design documents.
- Responsible for end to end Oracle Sales Cloud CRM implementations (Configurations, Extensibility, Data Migration, Business Intelligence reports, testing) Defining application requirements and application process flow.
- Setting up the environment with user accounts, job roles, duty roles, resource roles using OIM.
- Configuring the application sales module with Sales Planning and forecasting, Sales Territories, Campaigns and Leads, Opportunity Management, Customer Centre, Sales Quotes, Mobile and Outlook integration, Partner Management and Fusion BI/Dashboards/KPIs.
- Configuring Oracle Customer Data Management module for Enterprise Data Quality
- Creating Dynamic page layouts for specific business units/ roles and on specified objects.
- Designing Sales Dashboards, Saved Search, Page views using page composer per job role.
- Configuring workflows, validation rules, Triggers, Correspondence and Assessment templates.
- Custom Fields, Custom objects, Application composer and Page composer handling
- Data migration through File based loader (FBL) and export, configuration packages import and Export and web services to multiple environments.
- Groovy scripting for extensibility.
- Configuring simple, medium, complex reports in OBIEE using BI Composer, Answers and BI Publisher.
- Integrating CX stack / third party applications with OSC using Webservices API
- Preparing functional test cases and testing the application before release.
- Develop curriculum for administrative purpose and train the users.
- Coordinating with Project Manager for the project planning and weekly status reporting from the technical front.
- Well Versed with business processes, policy and Customer Relationship Management requirements.
Confidential
Techno Functional Consultant & System integratorResponsibilities:
- Capability of suggesting ideal approach to implement business requirements
- Experienced in Implementation, Upgrade, Customization and integration of Oracle Service Cloud
- Experience in Web designing using html, PHP, CSS and JavaScript.
- Extensive experience in administrating and maintaining the contact center solution
- Configuring & Customizing Oracle Service Cloud to implement Service, Marketing & Sales modules
- Expertise in configuring the agent desktop and automating business processes using contextual workspaces, workflows, agent scripting and business rules
- Expertise in customizing standard pages as well as building custom functionality in CP
- Developing .Net Add-ins for custom application development.
- Building custom application on both Customer Portal & Agent Console for industry specific solutions
- Integrating RightNow CX with external applications using web services
Confidential
Techno Functional Consultant & System integratorResponsibilities:
- Extensive experience in Implementing Siebel applications like Siebel Sales, Siebel Call Center
- Strong knowledge in Siebel Architecture and Data Model
- Proficient with Siebel Tools in configuration and customization of Siebel Objects like Data Objects, Business Objects and User Interface Objects to suit the client's business processes
- Good scripting knowledge and good understanding about Events and methods.
- Well Versed with business processes, Policy and Customer Relationship management requirements
- Sound understanding of Siebel Data Model and architecture
- Application Configuration at UI /BO/ DB layer using Siebel Tools
- Worked on Siebel Scripting (e script), workflow, workflow policies and User properties
- Designing and implementing Screens, Views, Maintaining LOV's, MVG, MVL, MVF, Links, Joins, and Pick Lists
Tools: Oracle Sales Cloud, Configurations, Groovy Scripting
Confidential
Techno Functional Consultant & System integrator
Responsibilities:
- Requirement Analysis
- Designing the flow of the CRM system
- Identifying the entities to be used in the CRM system and the relationship between them
- Application Customization by defining various required attributes and layouts for different entities.
- Setting up users and privileges
- Data model setup in sync with JD Edwards ERP
- Setting up Import and Export Process
- Setting up Resource Organization
- Setting up Organization hierarchy
- Setting up users
- Setting up roles and privileges
- Setting up reports and dashboards
Tools: Oracle Sales Cloud, SOAP Web Services, Groovy Scripting, Configuration
Confidential
Techno Functional Consultant & System integrator
Responsibilities:
- Analyzing the requirement
- Designing the flow of the CRM system
- Application Customization by defining various required attributes and layouts for different entities.
- Extensive Groovy scripting to achieve the functionalities beyond the standard functionalities provided by Oracle Sales Cloud
- Setting up Resource Organization, Organization hierarchy, User setup
- Setting up roles and privileges
- Integrated Oracle Sales Cloud’s Opportunity with JD Edward’s ERP through File based integration schedulers
- Data Import for various entities
- Transactional Bi Reports and Dashboards.
- Migration of customizations & configuration from Test to production.