SUMMARY

• IT: A total of over 17 years of experience in IT in the Unites States ranging from Desktop Support to Systems Administration, Network Engineering and Messaging
• Messaging: A total of over 10 years’ experience in messaging mainly involving Microsoft technologies ranging from OCS 2005 and Exchange 5.0 to Office 365, experience includes
• Security & Backup: Antivirus, Symantic, Enterprise Vault, Netbackup, McAfee

PROFESSIONAL EXPERIENCE

Confidential, Cary, NC

Enterprise Systems Engineer

Responsibilities:

• Responsible for resolution of day - to-day tickets related to messaging and collaboration issues in an Exchange Hybrid and Skype for Business Online environment
• Assist with mailbox migration projects using Bit Titan Migration Wiz which includes migrations from Exchange on-premises, Office  and Google to Office 365
• Lead the project to decommission Public Folders hosted in Exchange on-premises
• Lead the project to provision Skype Room Systems
• Attend team meetings and provide feedback and halp to team members on day-to-day issues
• Monitor and resolve DirSync errors in Office 365 on regular basis
• Knowledge and understanding of Azure AD environment

Confidential, Marysville, OH

Senior Microsoft O365 Engineer

Responsibilities:

• Assisted the team in Japan with configuration, build and deployment of Lync 2013 Hybrid with Skype for Business Online
• Collaboration with AD and Firewall team to configure DNS records and firewall rule for Hybrid deployment
• Collaboration with Lotus Sametime team to plan user migration from Sametime to SfB
• Collaboration with AT&T Connect team to compare and plan the migration to dial-in conferencing for Skype for Business Online
• Point of contact and close collaboration with dial-in conferencing vendors such as PGi and West Intercall to acquire the service
• Decision Analysis for evaluating and acquiring dial-in conferencing service for SfB
• Created a test plan to evaluate and test PGi, West Intercall and Microsoft’s native PSTN conferencing service
• Enrollment of users for dial-in conferencing for Skype for Business
• Created PowerShell scripts for future mass enrollment
• Created the design document to present it to the review board
• Resolved day-to-day user issues related to Skype for Business client
• Close collaboration with application deployment team to plan and configure a deployment package for SfB client
• Assisted the Exchange SME with issues related to Exchange

Confidential

Exchange Migration Engineer

Responsibilities:

• As part of State’s O365 migration team, responsible for migrating mailboxes for over 100 Government agencies, boards and commissions from Exchange 2010 to Exchange 2010 and Exchange On-Premises to Exchange Online/vice versa
• Provide after-migration support to agencies and their users
• Resolve day to day tickets involving over 100,000 mailboxes hosted on three separate Exchange environments and have been consistently one of the top ticket resolver in Exchange team
• Responsible for migrating users from Lync On-Premises to Skype for Business 2015 Online and resolve day to day issues regarding IM/Presence
• Write and execute PowerShell scripts to meet administration needs of customer’s Exchange and Lync environment

Confidential Findlay, OH

Systems Administrator

Responsibilities:

• Responsible for maintenance and well-being of company’s messaging environment consisting of Exchange 2010, Lync 2010 and Enterprise Vault
• Regularly monitor and run health checks to make sure dat systems are running as smoothly and up to the par as possible
• Provide feedback and assistance to other teams when their is a need for collaboration among teams, this includes installing and renewing SSL certificates, assistance during outages, message relay issues from application servers through Exchange environment, network and routing related issues
• Regularly handle incidents and requests involving minor and major email related issue and provide assistance to client support in resolving those issues
• Resolved company’s long standing issue in regards to Public Folders not replicating and generating a consistent view across user spectrum
• Responsible to setup Lync federation with external partners and resolve federation related issue
• Deployed Lync Hybrid and migrated from Lync On-premises to Lync Online
• Responsible for Sharepoint infrastructure administration and deployed Sharepoint for Winshuttle Dev, QA and Prod
• Provided a solution for record retention using Enterprise Vault which was user-friendly
• Deployed Exchange HA solution for Asia configuring a DAG and CAS Array
• Assisted in migrating mailboxes from company’s Exchange org to a sold-out Asian partner’s Exchange org
• Assisted in deployment of ADFS

Confidential, Somerset, NJ

MS Exchange Consultant

Responsibilities:

• Supported, managed and administered an environment where multiple organization were merged and had different messaging platforms including Exchange 2003, 2007 and 2010, LCS 2005, OCS 2007 and Lync 2010
• Supported, managed and administered products such as RightFax, Postini, BES, Commvault, Symantec Enterprise Vault, eFax, GFI Fax Maker, Pop Beamer and Good for Enterprise
• Troubleshot and resolved day-to-day issues arising in relation to above-mentioned products
• Handled user tickets regarding issues involving above-mentioned products
• Provided support for emergency P1 calls and outages regarding above-mentioned products
• Resolved issues regarding Lync Federation setup with an external client
• Resolved issues regarding Lync Federation setup between two internal LOBs
• Troubleshot and resolved issues related to Exchange ActiveSync and webmail
• Provided support during and after 2003/2007 to 2010 transformation
• Resolved issues with QCS and GAL Sync
• Documented the mailbox creation process and email address policies in aid to other team members and other internal teams
• Created reports based on requests by management for purposes of their evaluation of messaging systems
• Performed advanced network troubleshooting

Confidential, MN

Microsoft Exchange Consultant

Responsibilities:

• Responsible for Office 365 Migration On-Premises
• Deployed DirSync and ADFS 2.0 servers in preparation for migration to 365
• Planned for and designed the Exchange 2010 environment
• Migrated 12,000 users from Exchange 2003 to Exchange 2010 using PowerShell
• Configured load balanced and high availability features for Exchange 2010 - DAG and Network Load Balancers
• Implement Lync 2010 online with Office 365
• AD Migration from Server 2003 to 2008 R2
• Transitioned a few physical servers to ESXi virtual platform during migration efforts to the cloud.

Confidential, CA

Exchange Migration Consultant

Responsibilities:

• Designed and Architected an Exchange 2007 to 2010 cross forest migration for about 2500 users
• Stabilized the storage design for the existing Exchange 2007 environment to prevent database dismounting errors in a CCR mailbox configuration
• Transitioned client access, message routing and user data
• Migrate from OCS 2007 to Lync 2010 (IM Presence and Voice)
• Implemented Lync 2010 Front End and Edge servers during migration
• Installed and provided support for BES and ActiveSync users
• Implemented DAG and CAS Array as part of the HA Solutions
• Sized the servers on VMware platform

Confidential

Exchange Lead

Responsibilities:

• Assumed lead role in migrations from Exchange 2003 to 2007
• Moved 1200 users from Exchange 2003 including public folders
• Configured CCR and SCR for redundancy and fault tolerance
• Designed the storage group and database layout for easier administration
• Deployed the Exchange Edge server for message security and Hygiene
• Configured the Exchange email policies and Transport Rules as per the companies compliance requirements
• Enabled Outlook Anywhere for remote Outlook users
• Implemented SCOM for Exchange servers
• Performed additional monitoring and maintenance using PowerShell v1.0
• Decommissioned legacy Exchange 2003 servers after several weeks of evaluating the new deployment.
• Deployed OCS 2007 Implementation (IM Presence Only)
• Installed OCS 2007 front end, back end, and edge servers
• Installed and tested connectivity to OCS 2007 servers using OCS 2007 clients

Confidential, New York,NY

Systems Administrator

Responsibilities:

• Administration of Cisco networking hardware, route adds,access-lists,problem resolution
• Regarding connectivity between different globally based company sites and client sites
• Cisco Hardware: 2600, 2900, 4800 router series, Catalyst 3500, 3700, 2900, 6500 series
• Responsible for management and support of infrastructure on daily basis which includes,
• LAN/WAN support, PCsupport, installationofRed HatLinux and Windowsservers, workstations & printers, firewall ruleconfiguration
• Applications Supported: MS Office 2003/2007, MS Visio, Putty, Syn,Symantec Antivirus & McAfee
• Responsible for backup and off-site tape rotation
• Provided assistance & support to company’s over 100 head office & globally based users
• Assist in adds and moves plus day to day troubleshooting and desktop support, visit user desks to Resolve the problems
• Responsible for the installation, set up, maintenance and support of all end user hardware, printers andoperating systems
• Responsible for Blackberry installation, configuration and problem resolution
• Assist in setting up conference rooms by installing projectors and other equipment needed
• Responsible for deployment of security patches & anti-virus management
• Responsible for VPN& Leased Lineconnectivity between differentcompany sites &client sites based in all continents
• Remotely assisted withDataCenterbuild inSingapore&UKby configuring the servers, VPNs and firewall rules
• Worked in an environment where interaction with global clients was required based in South America,Asia, Europe & US
• Responsible for administration of domain,DNS, user accounts, email accountsand machine accountsin Windows2003 ServerandActive Directoryenvironment
• Responsible for supportingand regular daily maintenance ofservers running Red Hat Linux
• Responsible for setup, installation & support of VOIP phone systems

Confidential, New York,NY

Technical Support Specialist

Responsibilities:

• Resolve almost 140tickets a month on an average basis using a web based application called S-3, last month October2006 count was 125
• Have been monitoring different sites and resolving tickets from different sites remotely.
• Stationed in 3 out of 4 business locations customer TEMPhas in NYC serving the business needs of customer
• Software / Applications: MS Windows XP, MS Office, Lotus Notes, Avistar, PIMS, Winfits, NAOP, Oracle, Oracle Forms & Reports, JRE, TEAS, Hummingbird Exceed (Bony, ADP, DTC, DB CHAMP and other Exceed related session), Citrix (sessions), MS IE, Adobe Acrobat, DB Tools,Reuters Messenger,Timbuktu, Bloomberg, Factset, ThomsonOne Banker, Fast Track, Pitchbooks, EDOCS, InsertLogo, PresLink, SNL, Blackberry related software
• Hardware: Dell Optiplex and Precision, DellLatitudeX300, D600, D610, IBM Thinkpad,HPLaserJet printers almost all modelsand Blackberry devicesalmost all models

Confidential, NewYork,NY

Help Desk - Technical SupportSpecialist

Responsibilities:

• Used ManageNow software to create, update and resolve tickets in given deadlines and meeting SLArequirements
• Provided technicalsupport toestimated 2000 users network using Windows NT Workstation4.0/Windows XP Professional
• Resolved numerous problems including operating system problems and application problems
• Supported numerous and countless applications out of estimated 28000 including PIMS, Portia, Bony, MS Office, Adobe Acrobat, SAP, Oracle, Bank Inform, Bloomberg, Reuters, MS Internet Explorer, NAOP

Confidential, New York, NY

Trading Floor Support

Responsibilities:

• Provide technical support to 200 users network running Windows NT Workstation 4.0/Windows 2000 Professional
• Market Data Applications: Reuters Kobra/x3000/Graphics, Open Bloomberg, Blackbird, Espeed,Tradeweb, EBS, Dealing 2000/3000, Wall Street Systems, Optional Analyzer, OTC
• Other Applications: Lotus Notes, Citrix ICA clients, MS Office 97/2000/XP, Adobe Acrobat, Photoshop, OutsideView, Business Objects, IBM Personal Communications, IPTV, OFSA, IMMS, Lotus SmartSuite, ShowCase Strategy, Exceed, EZ forms Pro filler, LDRPS, PMOffice, WSP Wizard, Cognotec AutoDeal Lite
• Other Applications supported but not running: TradeTech-KDM, Horizon, Imms2wss, Global IME, Corel Wordperfect, Prebon net, ADSM backup
• Hardware: IBM Intellistation M Pro & E Pro, HP LaserJet 4, 4 Plus, 4V, 5, 5 Plus, 5 Si, 5 SiMX, 4050, 8000, 8000N, 8150N, 2200, 2300, Color LaserJet 4500, 4500N Printers, IBMThinkpad T20, 21 Laptops, HP Kayak XA, XU, Xas, Vectra VL Series 6, 7, 8 PCs, Compaq Proliant servers, Tape drives

Confidential, Brooklyn,New York

Systems Administrator

Responsibilities:

• Administered a 50 users network running Windows 95/98/NT/ME/2000, DHCP,DNS,ActiveDirectory, RAS, VPN, MS Proxy 2.0, Cproxy, Symantec Wingate 3.0/4.0 IIS 5.0, MS ExchangeServer 5.5 and cisco Routers
• Ensured the Internet access and network connectivity to the whole company
• Installed and configured MS DOS, Windows 3.x/9x/NT/2000, Windows NT Option Pack
• Built and upgraded PCs and servers and configured them for networking
• Created and developed websites using HTML, Adobe Photoshop 5.5 and Gif Construction Set