Objective

To obtain a position where I can continue to grow and show the culture that I have learnt at Yum Brands and in David Novak's Taking People With You . Continue educational growth and cultural leadership skills.

Professional strengths

• Experience with VMware, Microsoft server and cluster implementation/troubleshooting, Active Directory, Veritas, DMZ, DHCP, DNS, Enterprise lease management, and current Hardware SME.
• IBM Websphere application maintenance and support
• Citrix XenApp 4.0 and 6.5
• Glassfish maintenance and support
• Microstrategy maintenance and support-including mobile
• Java scripting and support
• Hyper-v troubleshooting and maintenance/develop architecture
• Communicate with vendors for new products and create the best specs for our company.
• Experience in a Data Center with ITIL best practices.
• HP monitoring systems configuration and management.
• Toast Masters and public speaking
• Remedy ticketing and ITIL best practices
• Four years of learning with hands on experience at Sullivan College of Technology and Design.
• Ten years of troubleshooting computer hardware and software in a professional environment.
• One year of supervising experience in a professional environment.

Professional Experience

Confidential

System Engineer

The main purpose of this role is to create training and documentation for Citrix engineers. Provides support to multiple clients around the US. Main responsibilities are Citrix 4.0 and 6.5, while helping with server cloud expansion and maintenance. Currently providing 24 x 7 on call support for VMware, DHCP, Active Directory, and hardware utilization.

Technical Environment: VMware, Microsoft server and cluster, Active Directory, Exchange, Domain controllers, DMZ, DHCP, DNS, VCloud, RDP, Enterprise lease management, ITIL best practices.

Confidential

Application Technologist

• Analyzes requirements, maintains, tests and integrates application and system components Designs, develops, tests, debug, and implements operating systems components, software tools, utilities and monitoring tools Ensures that system improvements are successfully implemented and monitored to increase efficiency Provide ongoing daily support of middleware systems including 24 x 7 on call. Ensure compliance with existing policies, procedures, standards, business continuity, recover and failover standards. Ensure that all software is properly licensed, kept on current versions and is supported by vendors. Contribute to the maintenance of an extensive library of MW projects, tools, versions, vendors and support documentation.
• This position also requires Java scripting and development to support day to day process. Supporting applications like: J2EE, Websphere, Weblogic, Glassfish, Tomcat, Tivoli, and SharePoint

Confidential

System Engineer Associate

Support the brands internationally and domestically on a responsive and fast pace. Bring innovation and change to the current IT environment while troubleshooting and maintaining redundancy. Our team is responsible for multiple environments, Domain administration, DHCP, DNS, DMZ, VMware, Vcloud, Citrix support, Microsoft support, IP management and monitoring through Solarwinds, SSL, and web hosting. While maintaining these I have the responsibility of staying on top of the newest hardware and managing our lease agreements with our vendors as the Hardware SME. When new generations of a server or related products become available, I will create optimized specs for our current environment and obtain a quote from the vendor.

Technical Environment: VMware, Microsoft server and cluster, Active Directory, Exchange, Domain controllers, DMZ, DHCP, DNS, VCloud, RDP, Enterprise lease management, ITIL best practices.

Confidential

System Engineer Associate

Support the brands internationally and domestically on a responsive and fast pace. Bring innovation and change to the current IT environment while troubleshooting and maintaining redundancy. Our team is responsible for multiple environments, Domain administration, DHCP, DNS, DMZ, VMware, Vcloud, Citrix support, Microsoft support, IP management and monitoring through Solarwinds, SSL, and web hosting. While maintaining these I have the responsibility of staying on top of the newest hardware and managing our lease agreements with our vendors as the Hardware SME. When new generations of a server or related products become available, I will create optimized specs for our current environment and obtain a quote from the vendor.

Technical Environment: VMware, Microsoft server and cluster, Active Directory, Exchange, Domain controllers, DMZ, DHCP, DNS, VCloud, RDP, Enterprise lease management, ITIL best practices.

Confidential

Infrastructure Analyst

Provide best cabling and management practices for the Yum enterprise data center over a raised floor. Troubleshoot and repair failed hardware on servers, Network gear, SAN, PDU's, and AC. Plan and implement new equipment on the DC using judgment for redundancy, weight, cooling, power consumption, and environmental sectioning. Responsible for Veritas backups and resores.

Technical Environment: HP, Dell, F5, Cisco Nexus, Gigamon, Google box, EMC2, Hitachi, IBM, Fortinet, Netezza

Confidential

HP Certified Repair Technician

Provide customer assistance regarding repairs, upgrades, installation and operation of product, performs basic functionality testing on units, as well as diagnosing, conducting minor repairs and cleaning. Expertise in DOS, Windows 9x/ME/2000/XP/Vista. Knowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connections. Proficiency in software installations and upgrades. Strong research and problem-solving capabilities.

Technical Environment: DOS, Windows 95, 98, ME, 2000, XP Home, Pro, MCE , Vista Basic, Home, Premium, Business Windows 7 Home, Premium, Ultimate Various Anti-Malware software

Confidential

Firedog Technician/Supervisor

Lead Firedog Technician and Supervisor over the Computer Department and Camera Department. Assisted customers in choosing computer peripherals, replacement parts, upgrades, and software. Responsible for assisting employees in selling computers, computer equipment and cameras. Assisted customers in diagnosing their computer equipments and recommending fixes and replacement parts. Dealt mainly with software and hardware installs and upgrades, OS reinstalls, and Malware removal however, when Circuit City became an HP/Compaq Warranty repair center we took on repairs or part replacements that would have normally been performed at HP's Regional service centers.

Technical Environment: DOS, Windows 95, 98, ME, 2000, XP Home, Pro, MCE , Vista Basic, Home, Premium, Business Various Anti-Malware software