Objective

• Highly skilled and accomplished Professional with over 27 years experience working with a broad range of computer technologies in support of the Medical, Banking, Engineering, Military, School, Law, Accounting, and even Restaurant industries seeks new opportunities in Information Technologies.
• Outstanding analysis, problem-solving, and organizational skills complement exceptional operations and team development and leadership capabilities.
• Solid technical foundation and training background in engineering, web/e-commerce development, and network/systems administration and support.
• Excellent communication, time management, and interpersonal skills
• Ability to work independently, work under pressure, and prioritize work appropriately
• Maintains the confidential nature of sensitive data

Computer Skills

• Hardware: Sun I never met a computer I could not crash. Sun comes the closest.
• DELL, HP, Compaq, IBM, Sun, and generic Servers. - I am A and HP Certified. DELL, HP, Compaq, Sony, IBM, Toshiba, Mac and generic Desktops and Laptops. Plotters, Printers, Scanners, Cameras, Phones, Routers, Hubs, Switches, and wiring. light PBX / VOIP phone experience. Software: VMware, Virtual box, Microsoft Virtual PC and Hyper-V.
• Microsoft, Novell, Linux, and Solaris and AIX UNIX Server OS. O-yea also OS2 DOS through Windows 10, Linux, and Mac Desktops. Exchange, GroupWise, and IBM Lotus notes.
• Databases like Microsoft SQL, Oracle, DB2, MySQL, FoxPro, and others.
• Office packages from Word Perfect to Office 2007, Open Office and others. AutoCAD 2.5 through AutoCAD 2008 and other Cad packages. Adobe CS, Macromedia, Corel Draw, and other Graphic arts and film editing packages.
• I am sure I have missed a few.

Professional Experience

Confidential

Production Support Specialist

• Release Management. As a part of the ITIL Model, our team performs and exhaustive investigation of Select Critical Application/Services in the Bank to insure Supportable Services . This process involves insuring proper Support Documentation exist for all levels/tiers of support staff. Testing and Validation of Infrastructure, High Availability, Load Balancing, Backup, and other related solutions insures SLA's and Customer Expected Experience are met. We also insure negotiations with other Departments such as RISK and Security Compliance are also conducted and signed off on with all Mandatory Completed health checks. Having to meet Compliance with World-Wide Governments, Agencies, and others means these Services must be Secure, Solid and Supportable.
• Assists with implementation and maintenance activities for computer system software and configurations. Performs environment health checks as per the procedures and request provisioning.
• Assists in coordinating changes to software configurations. Designs, codes, and implements infrastructure software.
• Assists management and users with basic hardware and software needs when recommendations are made for upgrades or new purchases.
• Assists more senior members of the middleware team with the installation, configuration and development of middleware utility programs and related distributed system software on multiple mainframe/distributed hardware/software environments. Aids the middleware team in providing on-site and on-call support through analysis and research.
• Communicates both formally and informally with customers and end users.
• Conduct performance and functional testing on hardware and software, including System Software, prior to implementing in a production environment.

Confidential

Data Center Operator

Responsible for the installation and maintenance of data center computers and supporting equipment. Keep the server environment running at optimal levels. Test and evaluate systems to eliminate problems and make improvements. Responsible for the maintenance of related equipment.

Confidential

Professional Motor Coach Operator

Responsible for the safe and comfortable transportation of customers to and from their destination with special attention given to courtesy and customer satisfaction. Responsible for the daily scheduling of trips to ensure the meeting of federal guidelines. Responsible for the in-route maintenance and care of related equipment.

Professional Experience

Confidential

Support Engineer

Responsible for support of the eight 8 sites in and around Jasper Alabama area including Engineering, Shoal Creek Mine, and Country Club located in Lakeland Florida.

Confidential

I.T. Manager

• Responsible for support and administration for the entire network, servers, computer systems, phone system, and other related equipment for both Automotive dealerships.
• Responsible for design and administration of both Dealerships Web Sites and Advertising promotions.

Confidential

Support Specialist

Responsible for 100 Restaurant locations nationwide and their corporate offices.

Confidential

Support Specialist

• Responsible for Helpdesk and Onsite support of 86 schools in the Birmingham City School System. Network consisted of Novell Network, with 8000 Compaq desktops.
• Provided onsite support for other clients such as SouthTrust, AmSouth, United HealthCare, Alstate and others

Confidential

System Administrator

Responsible for 8-site WAN of Heart Doctors offices hosted inside the Baptist Health System Hospitals. Network consisted of Novell Network, with Linux and AIX servers in the mix. Light PBX phone system support.

Confidential

Support Engineer

Y2k Project Homerun and support of Engineering Department in Lakeshore Location.

Confidential

Support Engineer

Responsible for support of clients such as UAB, Vestavia School System, Comedy Club, and various other ACL clients. Win 3.1 thru 2000 workstations, NT, 2000 and Novell Servers.

Confidential

Cad Support Specialist

Responsible for Network Conversion of NT 3.5 to NT 4 and AutoCAD Upgrade Project.