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Field Support Technician Resume

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FL

SUMMARY

  • Ability to work in a fast - paced, customer service-oriented environment.
  • Regardless of the medium, can communicate effectively with colleague, supervisory, and leadership levels.
  • Highly adept at problem solving by determining the problem, investigating potential solutions, deciding on the most efficient solution and delivering that solution.
  • Microsoft Office Skills including Office 365 deployment and migration.
  • Handle software installation, moves, upgrades, and uninstalls.
  • Worked with Server 2000, 2003, 2008 & 2011 Small Business, Server 2012, Active Directory, Virtual Machine software, Apple OSX, iOS, MDM and MAC Server.

TECHNICAL SKILLS

Software: Microsoft Word, Excel, PowerPoint, SharePoint, Outlook, Exchange, Norton Antivirus, Symantec Ghost, Norton Backup Exec, Nova Backup, AVG Antivirus, Super Antispyware, Kaspersky, Adobe suite cs6, VMware workstation, Vsphare client, Deep Freeze, Veeam Backup and Recovery, Cloud storage and backup, PowerSchool, Moodle, Service desk, Issue Track and TeamViewer, Service Now, Mac OSX, Mac Deploy Studio, Mac Remote Desktop, iOS, Mac Server, JAMF MDM software.

Operating Systems: Install, configure, and troubleshoot Windows 95/98/NT/2000/XP/Vista/7/8/8.1/2003 Server/2008 Server/2011 Small Business Server/Server 2012, Mac OS X, Mac OS X Server, Apple remote desktop, Apple deploy studio

Hardware and Peripherals: Desktop and laptop Systems, Changing out motherboards, RAM, CPU's, PSU's and any other hardware related issues related to desktops and laptops including custom water-cooled high end gaming PC’s. Apple Xserve, iPad, iPhone, MacBook and iMac. Printer troubleshooting, and configuration.

Networking Knowledge: Install, upgrade, and configure operating system servers. Familiar with TCP/IP model, networking functions, cabling constraints, connect network components. Install system software (Windows NT), security planning, support / troubleshooting, installing network printers. Install and configure a wireless network of the home or small business including printing.

PROFESSIONAL EXPERIENCE

Confidential, FL

Field Support Technician

Responsibilities:

  • Utilized ticketing system to investigate and provide solutions for work orders in Service Now.
  • Provided onsite support of PC’s and laptops in the eastern Ohio and western PA area.
  • Replaced System boards, RAM, Hard Drives, Power Supplies and any other hardware as necessary.
  • Re-imaged corrupt systems.
  • Effectively communicated with a large IT team spread across multiple states using Microsoft LYNC.
  • On boarded employees through installation and set-up of computers, peripherals, and phones.
  • Responsible for executing the Windows XP to 7 migration in my region.

Technical Support Specialist

Confidential, Cranberry PA

Responsibilities:

  • Managed multiple small business networks all connected through VPN tunnels.
  • Provide onsite, remote and phone support for business customers and consumer based customers.
  • Accurately documented problems and resolutions within a ticketing system.
  • Diagnosed issues with laptops and desktops and discussed repair options with clients.
  • Sold IT equipment and solutions to small businesses.
  • Migrated and set up Office 365.
  • Worked on new server migration.
  • Set up and deployed ReadyNAS devices for backup use.
  • Served as the go to guy for all Apple products.

Systems Administrator

Confidential, Pittsburgh PA

Responsibilities:

  • Monitored daily network health.
  • Verified up to date and stable backups.
  • Set up VM servers on an ESXi host.
  • Built and maintained Apple Xserve and deployed 30+ MacBooks in an Active Directory environment with images and application packages.
  • Was in charge of the 500 iPads in the building using an MDM software.
  • Provided training for all Apple products for teachers and students.
  • Performed troubleshooting on user issues with either hardware or software via phone or face-to-face communication using a helpdesk ticketing system.
  • Responsible for researching new trends in technology and determining what could be implemented into an educational environment.
  • Troubleshooting and resolving SmartBoard and projector issues.

Systems Administrator

Confidential, Pittsburgh PA

Responsibilities:

  • Managed the network running Windows SBS 2011, Windows Server 2008 r2 running SQL and Microsoft Exchange 2010.
  • Monitored network from home using remote access.
  • Performed daily backups using Symantec Backup Exec.
  • Monitored the network using SPICEWORKS desktop.
  • Protected workstations with Symantec Small Business Suite and Super Anti Spyware
  • Installed and configured Windows 7 while maintaining current Windows XP systems with Office 2010 and upgrading current PC’s to Windows 7.
  • Monitored and configured Sonicwall firewall.
  • Responded to general IT related issues using a helpdesk ticket system that I created.
  • Worked with outside vendors to order IT items and PC’s while maintaining a strict budget.
  • Set up and maintained the phone and voicemail systems.
  • Created new user accounts and email using exchange 2010 and Active Directory.
  • Provided training at monthly staff meetings.
  • Set up AV equipment in meeting rooms for managers and board meetings.

PC Field Repair Technician

Confidential, Mahoning County, OH

Responsibilities:

  • Serviced 45 classrooms in approximately 20 locations in the county.
  • Performed PC Repair and troubleshooting for hardware and software issues.
  • Responded to issues using a help desk ticket system.
  • Imaged new workstations for deployment, setup network printers, PolyVision, and SmartBoard’s.
  • Controlled inventory of all deployed hardware.
  • Monitored a small office running Windows Server 2008 SBS.
  • Image workstations for students and teachers, update and repair workstations and laptops.
  • Set-up video projectors and configure Smart and Polyvision boards.
  • Configure smart tables, and using inventory scanning hardware and programs.

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