Summary

• SQL 2005/2008, Dell Open Manage, Enterprise Vault Client 7.5,User Lock,SCCM and Microsoft Deployment Toolkit Knowledge. Sophos Antivirus software, and Appsense Management Suite V8 software and Good Link Technology for Mobile Device Management, Citrix Receiver Enterprise 3.3 software.
• Networking TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls, SSL/TLS, WINS, HOSTS FILES,
• VPN, SMTP, IPX - SPX, IMAPv4, SSH, APIPA, HTML, XML, HTTP, HTTPS, FTP, Network Monitor version 3 and 4

Professional Experience:

Confidential

SR. Support Specialist/System Administrator

• Performed all onsite Software install's and Hardware for all end users in the Corporate office as well-as 34 Showrooms around the US and 3 in New York City, and Canada 2 locations Supporting all levels of management and users with remote support and printer setups.
• Heavy New user setup and Windows 7/8 and MS-Office 2010 and Office 365 Outlook support throughout the US and Canada, setting up all PC's to be shipped to all locations and supporting several independent showrooms under the Kravet, inc umbrella as a Giant in the Fabrics Design Business. Supporting Oracle E-Business Suite 12.1 for all business related orders and Factory invoices throughout Kravets.
• Assisting in a company Printer Migration project with Konica/Minolta for all personnel to print/scan and fax and access their printerout with their building access cards, eliminating over 80 printers down 6 Multifunction printers and saving the company money.
• Building out network Cable and punch down wiring from the rack to the patch panel at the user's desk plates. And performed all add moves and changes throughout the company for the computer equipment and Phones. Also toned out all phone moves and moved punched down connection, and moved Analog to Digital and Digital to Analog moving phones. Avaya Site Administration Intergraded management software version 2.0.12 for swapping phone ports and phone numbers to the right user's after the move.
• All Computers and Laptops are Dell systems and newer Dell all in one touch screen and the Dell model 3147 2 in 1Laptops, Cisco VPN Any-connect software setup and experience supporting all kravet's remote VPN users.
• Systems administration for new user setup, add remove user accounts and password resets and unlock accounts
• As well-as some Macintosh support using mountain Lion OSX, add moves and changes software install's and troubleshooting for Iphones and Ipads setup for Office 365 for Exchange server 2013

Confidential

ACCOMPLISHMENTS:

• Windows 7/Outlook 2010 Migration Project along with a PC Refresh replacing outgoing computer with Dell Optipex models 9020 and 3020 Desktop computers.
• Assisting and working with the Gay Men Health Crisis Win 7 Migration Team and pc rollout with getting users migrated over to Windows 7, 8 from Windows XP operating system as well as supporting the end user's after the migration and How to question. Also a troubleshooter for all Win 7 related problems after a user's has been migrated. Administration of Windows Active Directory functions using Quests Active Roles tool to move users and computers into the right Organizational units under server 2008 and some exchange server 2010 administration and MS- office 2010/2013support throughout the company, and lite VMware player setup under ESXi server version 5 and support for VDI clients..
• Assisting with the Deployment of desktop computers and laptops images using Computer Associates ITCM client manager software to push all Windows 7images and software packages to end-users. Setup all Dell Laptop E Models with Sophos encryption software SafeGuard for laptops, as well as remote support tool Dameware and SecureID token setups for VPN Remoteusers.
• Performed all Mobile Device Management with Good Link software for all Android models and IPhone IPads Installations and Android phones to E-mail from the Exchange server 2010 as well as Blackberry server 5 lite administration for blackberry devices. Troubleshooter for all HP, Dell printers. IE 11 development tools inner workings. Lite Macintosh G5,Macbook pro laptop setups and troubleshooter. Helpdesk ticketing system TrackIT 10.5 from Numara Software. Support for all Desktop and software related issues throughout GMHC environment.

Confidential

ACCOMPLISHMENTS:

• Windows 7/Outlook 2010 Migration Projectalong with a PC Refresh on-going project replacing outgoing computer with new Dell Optipex990/901,780 Desktop computers, Printers and scanners.
• Assisting and working with the Elmhurst Hospital Center's Win 7 Migration Team with getting users migratedover to Windows 7 from Windows XP operating system as well as supporting the end user's after the migration and How to question. Also a troubleshooter forall Win 7 related problems for up to 2 weeks after a user has been migrated with in a Duel Environment Novellsedirectory and Windows Active Directory under Windows 2003/2008, and Groupwise 8 E-mail support for end-users.
• Assisting with the Deployment of desktop computers and laptops images for Windows 7 through SCCM's The Dynamic Systems Deployment DSD Deployment Control Tool with Task Sequence Variables through the SCCMPkgSource DCT Network and running the USMT 4.0 command line scripts to backup all user profiles on the old XP machines and then Rerunning the tool on to the New Win 7 machine to restore all profiles from the old pc as related to the troubleshooting of the Easy Transfer Wizard user profiles.
• Performed all software Installations and upgrades of the HHC software under the new Win 7 Operating system that is now compatible and able to work such as Quadramed a care base Revenue Cycle Solution used by 90 of the Nurses and Doctors, TM ECGVue Heart Monitoring software, AbbottGlocoMeter-Data Repeater software that Monitors Blood and Sugar levels and stores the data for the Nurses on the local computer. Visual Cactus Database, Impax,CoriVersion 4,Dragon Speaking software 10,Amoion-On Call schedule software,Omnipro v15 scan to PDF and PRISM a Psychiatric Discharge Monitoring System Version 4 and BIOMED Applications.

Confidential

E-Mail Migration Project Microsoft Exchange Server 2003 upgrade to Exchange Server

• Assisted Thomson Reuters Exchange Migration Team with getting user's migrated over to the new Enterprise Resource Forest Domain that is being upgraded from Exchange 2003 to exchange 2007 Domain. Working with the Global Services Helpdesk supporting all users from the United States and Canada, Europe, South America, Middle East and Asia to get user's e-mail migrated to Outlook 2007 using a Quest Migration tool called EMWProf manually when the script didn't run properly the night of the migrations.
• Assisted all users with missing e-mails, duplicated calendar items, troubleshooting SMTP address resolution problem connecting outside of Thomson Reuters Domain, Free busy calendar invites.
• Blackberry Device's configuration from Blackberry server 4.01 to Blackberry Server 5, as well as iPhones and iPads android phone setups for users after their mail has been moved to the new 2007 ERF Domain and getting users additional mailboxes back onto the outlook profile. Also troubleshooter for Enterprise Vault Client v9.
• Assisted users in accessing the old Exchange Server 2003 when Global Mailboxes and Public Folders have not been moved to the new 2007 Domain through to use of OutWebAccess.

Confidential

PC Refresh on-going project replacing outgoing computer with new HP Desktop computers and Devon IT Thin client VDI TC5c embedded XP and Windows 7 Terminal running under Citrix XenDesktop from a Citrix Presentation and XenServer 5 and XenApps Environment, IBM and HP Laptop port replicators' connections as-well as Dual monitor configuration for all setups. Backing up users' Desktop profiles and Lotus Notes 6.5 mail client files and testing SecurID software Token after all profiles have been restored to all new Laptops, And End-User support from Department to Department throughout JPMorgan from site to site within Manhattan, Long Island and Brooklyn. Also site to site add, moves and changes performed on Fridays and then support on Mondays for all Software and Hardware as well as connectivity related and Printer connection Issues. Applications advertise and pushed down through SCCM to all computers after the migrations.

Confidential

Managed and assisted with the daily administrating of a Windows server

Blackberry Server Creating User Account and Group Membership rights under Active Directory, Group Policies applied at the Site and Organizational Units levels at Lexington. Troubleshooting all aspects of Lexington's Network Infrastructure and all related functions as systems administrator/desktop support engineer. Worked on servers, computers, smart phones, iPhone, iPad Android phones, and Blackberry devices, IP phones, printers, hubs, Ricoh Copiers, modems, personal routers, Remote Devices RSA Token, Web base Secure sign-on Certificates. Assisted with the backups for about 5 terabyte of data, supported remote location with Dameware and 24/7 remote support with Citrix remote access secure client internet VPN. Monitor all system with GFI LAN Guard NSS Server 8 software, monitored companies e-mail web filter using Surf Control software for internet usage and virus detection, monitored U.S. Data Trust -Live Vault online backup service for disaster recovery .

Accomplishments:

• Managed weekly FTP- Net source Secure File Transfer Server WinSCP3 client uploads of companies SQL and MRI Databases to Intuit for Disaster recovery.
• Managed, assisted, and ran daily weekly, monthly and quarterly and annual reports for the companies e-mail
• web filter, firewall for all e-mail and internet usage, Security Analyze for Intrusion Detection for SOX reports.
• Streamlined successful migration of a companywide Blackberry device roll-out from T-Mobile to Verizon.
• Supporting all Chairmen of the Boards as well-as the CFO and all EndUsers and Executives throughout the company
• Initiated multiple projects that improved performance and business functionality.
• Assisted in a key role in providing local patch management support, dramatically reducing operational costs.
• Investigated and responded to system problems, policy violations and Intrusion Detection Security Threats-Wire shark.
• Basic PowerShell Scripting under Windows Server 3003/2008 and Exchange 2007 and using the Quest PowerGUI for PowerShell commands.

Confidential

Accomplishments:

• Assisted with the management of a Novell Group Wise 6 to Exchange 2003 Migration Project for several
• hundred users through the United States. Assisted the IT department with the e-mail migration of
• exchange with a third party Tool from the Wingra corporation to create PST files, contacts, calendars and
• personal address books. Checked GroupWise server database for errors before moving users mail, tested
• smtp connectivity.
• Managed two utilities from Vault Enterprise Archiving and Vault store tool for PST files. Handled Migration Import wizard for all
• GroupWise users to Exchange server 2003 for Outlook clients to enable users mail boxes to be archived to the KVS Server

Confidential

Accomplishments:

• Traveled throughout the east coast from Vermont to Landover Maryland setting up and installing Windows XP in a Novell 5
• Underan Exchange server 2003 DNS environment using Outlook 2003 for the whole east coast operations.
• Assisted with duties as a system administrator to help apply Windows Group Policies for packaged applications.
• Responsible for ghosting image for desktop and laptop computers, configured mail boxes for personal folders and
• address books.
• Setup Multiple Citrix ICA clients and a troubleshooter for all issues the next day for newly installed user that was migrated.

Confidential

Accomplishments:

• Assisted and managed to support several departments through Philip Morris Management Division providing 1st and 2nd level problem determination and resolution in a fast pace environment.
• Responsible for the setup and troubleshooting for all Palm Pilot and Blackberry models 7510,957,950 devices.
• Instructed and trained all clients on accessing their remote VPN connections while outside the office.
• Installed windows 2000/XP workstation and all software/hardware i.e. memory, hard drives, tape drives, CD/DVD-ROM drives, printers, downloading patches .
• Managed and provided support for Bloomberg market Data Terminals and Mainframe Unix base systems and printing issues.