Network Administrator Resume Profile

Profile

Network Administrator...System specialist

Information Technology A knowledgeable, hard-working and results-oriented technical professional seeks to contribute and utilize a multitude of skills, experience and education in a responsible position with a progressive organization offering opportunity for professional advancement.

Professional Experience

Confidential IT Support Specialist Currently serving as an IT Support Technican at ULTA Cosmetics in Bolingbrook, Illinois. Provide IT support for over 500 ULTA retail stores and for the corporate office in Bolingbrook. Utilize Dameware remote control software to troubleshoot computer issues at ULTA retail stores. Monitor and troubleshoot network connectivity for ULTA stores. Provide store support for ULTA point of sale systems, applications, cash registers, pc's, servers, and printers.

Confidential

IT Support Specialist Served as an IT Support Consultant at ULTA Cosmetics in Bolingbrook, Illinois. Provide IT support for over 500 ULTA retail stores and for the corporate office in Bolingbrook. Utilize Dameware remote control software to troubleshoot computer issues at ULTA retail stores. Monitor and troubleshoot network connectivity for ULTA stores. Provide store support for ULTA point of sale systems, applications, cash registers, pc's, servers, and printers.

Confidential

IT Analyst/ Help Desk Support Work with the Development and Test teams to identify and resolve pre and post roll-out environment issues. Provided desktop and network support for over 900 internal and remote users. Provided support for applications such as Lotus Notes, HPQC, and Cisco VPN. Imaged Windows XP and Windows 7 desktop and laptops utilizing Norton Ghost. Provide printer, scanner, telephony, and network support.

Confidential

Customer Engineer

Responded to service level agreements to repair HP, IBM, NCR and Dell POS.
Used PC Anywhere to remotely connect to computer systems to troubleshoot and resolve issues.
Work on Hewlett Packard servers, workstations, thin client computers.
Utilized the Remedy ticketing system to keep track of computer support part/issues.
Server installation training, testing, configuration, network management.

Confidential

Field Engineer

Knowledge of POS applications both Atrium and Coalition Triversity, Store 21, NSB, SAP.
Perform service and installs of POS Registers, Network, and Printers.
Provide top customer service to clients in the high pressure retail industry.
Troubleshot and resolved desktop and network issues.
Performed workstation and printer setup and moves.

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