SUMMARY

• I have a unique blend of leadership, management, and technical skills developed through years of experience in the Information Technology field and various levels of leadership and management.
• I served 15 years in the US Army as a computer operator, programmer, database administrator, and data analyst; worked as a database developer for IBM; and worked as a Database Administrator in Iraq. I have developed and delivered technical training programs and worked successfully as a technical writer.
• I have excellent organizational, written and verbal communication skills; excellent analytical skills and have excelled under the most austere conditions. I have a positive attitude, strong business/moral ethics and work successfully individually and on teams.

TECHNICAL SKILLS

Microsoft Office Programs: Expert skills in Outlook, Word, Excel, PowerPoint, and Access; Skilled in Project and Visio; Knowledgeable in SharePoint.

Excellent database administration skills: versed in SQL scripting; created websites by writing HTML code and using commercial off the shelf software packages.

Excellent verbal and written communication skills: proven ability to work independently and lead teams.

Skilled in troubleshooting PC desktop & laptops: upgrading and building systems; installing, configuring and training software; establishing networks and configuring printers.

PROFESSIONAL EXPERIENCE

Software License Management Engineer

Confidential, AZ

Responsibilities:

• Responsible for submitting and tracking Software License Acquisition Requirement Packages through the procurement process based on Fiscal Year projections.
• Used MS Excel to develop a complex spreadsheet to track packages and report daily status to ensure deadlines were met and additional fees or penalties were not incurred.
• Using MS Access developed a database to track package status and project future expenditures based on software purchase and expiration dates.
• Maintained a backup of all critical documentation for the software license management team.

Team Lead, Home Station Support Team

Confidential, AZ

Responsibilities:

• As team lead, contacted and coordinated with all US Army training centers to provide equipment updates, current training materials, and personnel to support biometric enabled training exercises. Scoped mission details, coordinated support and ensured team members were trained and prepared for the mission. Conducted follow - up calls with unit to ensure quality service was provided. Maintained equipment inventory for 41 locations and over 10,000 pieces of hardware.
• Using MS Word and PowerPoint and standardized format guidelines, wrote and reviewed training materials and manuals to ensure information was current and correct. Distributed materials to all biometrics trainers. Using MS Excel and PowerPoint, created, maintained and reported team metrics (weekly, monthly, quarterly and annual status reports and budget forecasts) to managers.
• Using SharePoint maintained a training material library and managed user permissions.
• As a technician, deployed on training missions to reimage, update, and configure training equipment and provide advanced technical training to Biometrics trainers.
• Recognized with a company award for outstanding performance.

Training Analyst

Confidential, Washington DC

Responsibilities:

• Analyzed US Marshal’s training requirements for Warrant Information System (WIN) and Prisoner Tracking System (PTS) systems. Wrote and performed software testing as needed.
• Using MS Word and PowerPoint, and standardized government documentation formats, designed and developed training and user manuals for a new combined database system as developers wrote code.
• Worked directly with US Marshal Trainers to ensure training materials conformed to classroom standards and practices.
• Recognized with a company award for outstanding customer support.

BAT Database Administrator and Enroller

Confidential

Responsibilities:

• As a SQL Database Administrator wrote and ran SQL scripts and created a library of scripts for trainers to measure training effectiveness. Exported data and using MS Excel created standardized charts, graphs and pivot tables to report enrollment metrics to leadership.
• Using standardized document formats wrote technical manuals to document database and reports design and development.
• Performed database backup, archive, restore and disaster recovery.
• Worked with 4 other database administrators to ensure data normalization and standardized reporting throughout Iraq.
• As a Port of Entry Enrollment Technician operated biometrics equipment to capture biometrics data (iris, fingerprints, photos and biographical data) for individuals.
• Imported data into server database for positive identification.
• Served as a Unit Biometrics Subject Matter Expert and assisted Soldiers with writing Unit Biometrics Standard Operating Procedures.

Database Administrator

Confidential, Boulder, CO

Responsibilities:

• Using Lotus Notes designed, developed and administered databases supporting 250+ users. Direct support for 6 telesales analysts who renewed expiring printer maintenance contracts.
• Developed scripts and processes to ensure consistent data extracts from source databases and imports to telesales databases.
• Using MS Word wrote technical documents following IBM standard formatting to define the database requirements, create a data dictionary and create user manuals.
• Performed database backup, archive, restore and disaster recovery.
• Resolved user and database issues, and provided database recommendations and changes for improvements. Maintained database configuration management and access control.
• Extracted data and converted to Excel Spreadsheets to create monthly, quarterly and annual sales and commission reports; provided sales forecasts for Telesales Team.
• Telecommuted successfully for 3 of 4 years; exceeded manager’s expectations and recognized with performance bonuses for outstanding performance.

Independent Computer Consultant (Business Owner)

Confidential, CO

Responsibilities:

• Provided specialized individual and small group training on various computer programs (MS Office, Graphics Programs, Desktop Publishing, and Real Estate Applications).
• Identified and resolved computer & office automation problems (user on-site and telephone support). Assessed user hardware and software needs to make recommendations for upgrade or purchase. Installed and configured hardware, software and Windows networks.
• Using MS Word and PowerPoint developed specialized training user materials. Trained to the level of the user.

Assistant Site Manager

Confidential, AZ

Responsibilities:

• Served for 1.5 years as the Assistant Site Manager for an office of 40+ employees.
• Coordinated with corporate Human Resources Department to provide all local Human Resource functions (job posting, interviewing, hiring, performance counseling, firing and maintaining employee records).
• Using technical writing skills, assisted with business development and proposal writing.
• Using MS Excel created and maintained contract and office budgets for monthly, quarterly and annual reporting to management.
• Ensured facilities were maintained adequately.
• Served as a Training Developer at the Ft Huachuca Battle Lab developing training materials for battlefield simulation systems. Traveled extensively to train Soldiers, support software developers and develop training materials in a research and development environment.
• Using MS Word and PowerPoint developed technical documentation and user manuals for systems in accordance with standardized military documentation.
• Wrote HTML code to converted user manuals to online hyper-text help.