Application/production Support Analyst Resume
SUMMARY
- 25 years of experience in Technology & Financial applications as Software Developer, Application Support Analyst & Middleware Support - I worked extensively on Designing, Programming, and Implementation of solutions for extremely Demanding Clients.
- Most of my development experience is on C/C++/JAVA (Unix & Windows 95/98/NT platforms) and with Oracle/Informix databases, and Tuxedo (8.1), Weblogic (8.1) Middleware Support solutions.
- Have good technical and business understanding on the Functional, Business and Trade flow systems.
TECHNICAL SKILLS
Hardware: Linux (x86), IBM-AIX, SUN-Sparc Terminals & WorkStations.
WorkStation: LAN/WAN Network, Windows 2000.
Operating System: UNIX OS (Linux/AIX/HPUX / Solaris 2.6,2.7,2.8), WINDOWS XP/Vista/7.0
Middleware Sols: Tuxedo 8.1, Weblogic 8.1, Websphere 6.1
ETL Workflows: ETL Informatica 8.6 / 9.1 - PC Tools ( Designer, Monitor, Manager, Repository )
UNIX Scripting: Korn shell, Bourne & Bash shells
PERL Scripting: Perl 5, version 10+
Languages: C/C++, JAVA, PL-SQL, XML, HTML.
Database/RDBMS: Oracle (11g), Informix, Microsoft SQL Server Studio
GUI Dev Tools: Power Builder (4.0/5.0), Visual Basic (3.0), Oracle Developer-2000.
CR Tracking tools: JIRA, Mingle, Web Clarify, Advanced Realtime Test Tracking System(ARTTS).
Source Control: SVN, SABLIME, SCCS version control systems
Design/Debug tools: Rational Rose, WebLogic Platform, and UNIX Debugger.
Deployment tools: Buildforge 8.1, Opsware 8.1
Job Scheduler: Autosys Jobs (Define JILs & Deploy jobs) - Workload Control Center (WCC)
Cache Management: Terracotta DEV Console, Quartz Jobs setup and scheduler
PROFESSIONAL EXPERIENCE
Confidential
Application/Production Support Analyst
Responsibilities:
- Working on Ultra-Low-Latency (ULL) and PostTrade processing applications on L1/L2-production support role
- Monitor trade executions STP flows from upstream feeds, using Geneos/LOG search tools
- Track and ensure processing of STP trade flows from external systems ( Tradeweb, EBS, BrokerTech, E-Speed)
- Support approved/signed-off PROD deployments using TeamCity & UDeploy web tools.
- Unix scripts implemented for house-keeping maintenance tasks. eg. Disk-Space, copy backup to NAS folders
- Setup access entitlements for business and internal users authorized per their roles & access requirements
Confidential
Application/Production Support Analyst
Responsibilities:
- Worked on Fixed Income & Cash (FIC) applications on L2-support role for core technology teams.
- Monitoring trades on the Electronic Commerce Networks ( Tradeweb, BrokerTech, E-Speed, ION, etc )
- Tracking and ensure processing of STP trade flows between Bloomberg & Global Trade Capture systems.
- Conduct release deployments for FIC applications on Windows and UNIX servers.
- Automation Scripts built and deployed to handle routine maintenance tasks for the FIC applications.
- Facilitate & setup access entitlements for users to login to FIC - User Interfaces & Sales/Trade books.
Confidential
Application Support Specialist
Responsibilities:
- Supported Collateral Central application platform handling Securities & Cash Trading Transactions to satisfy collateral requirements for our clients. Monitor status of trades on UI modules.
- Liaised with our Technology & Business teams on PROD support issues and facilitate resolutions for BAU trades support - Coordinate deployment of code to PROD environment.
- On boarded and support our clients through Global Collateral Engine (GCE) application portal.
- Developed and built replication setup in lower environments (QA/UAT) to assist on Root Cause Analysis of the PROD issues.
- Built and deployed Unix scripts and autosys jobs to automate Critical processes to complete within pre-defined SLA with our business partners.
- Autosys jobs deployed for application recycles and application LOG purging & maintenance for the application servers to be monitored and to sustain Disk Usage well under 60% usage threshold.
- Built response Team to pursue software rectification and enhancements, as per the requests and incidents rose by customers and to rollout fixed patches to those customers.
- This role involved interaction with our global partners in Business, Operations and Technology teams to provide them quick response and resolutions, at the earliest possible.
Confidential
Application Support Analyst
Responsibilities:
- Work with Trade Reconciliations and Exceptions Management software(TLM/STP).
- Primary role is to configure, support and resolve issues reported by Customers.
- Developed and built replication environments (Windows/Unix) to assist Critical Response Team to pursue software rectification and enhancements, as per the requests and incidents raised by customers and to rollout fixed patches to those customers.
- This role involves interaction with our global teams and customers to provide them 24x7 hotline support for End-to-End resolution.
Confidential
Application Middleware Production Support
Responsibilities:
- Primary responsibility was to support batch job executions for Wealth Management Reporting (WMR) system running through AUTOSYS jobs.
- On daily basis, conduct Ready For Business (RFB) checks for Performance Reporting component.
- Developed runbooks and documentation for conducting business operations and to support requests for Lehman custom blended Benchmark updates and Historic Data conversion for Client reviewing and reporting.
- These applications are developed on combination of Legacy and Web based platforms.
- Legacy applications are built and deployed with C++/HPUX code.
- Web components are built on Java/Windows NT/Weblogic software and deployed by BuildForge / Opsware tools. Backend is configured on Informix Database Server.
- Wrote Korn Shell and SQL scripts to facilitate and support batch job executions, and reporting.
Confidential
Application Middleware Production Support
Responsibilities:
- Supported and managed Foreign Exchange Trading applications, viz. Continuous Linked Settlement (CLS) and Domestic Linked Settlement (DLS) applications.
- Responsible for managing and supporting trading desks and operations groups in Europe and Asia for CLS application tasks. And for Americas (North America/South America) regions on DLS trade executions.
- Managed Tier-1 Support team and worked with Global Banking Operations teams to resolve trade and settlement issues. These applications were built and deployed with C++/UNIX (Solaris) code base; Backend is Oracle DB Server and TUXEDO Middleware Queue/Messaging transaction services.
Confidential
Application Middleware Production Support
Responsibilities:
- Worked for the Bank as TUXEDO Middleware Administrator and Application Support Engineer for Production/QA environments.
- Role on day-to-day basis involves monitoring MIDDLEWARE services, Building, Administering and Fine Tuning TUXEDO configuration files for specific release assignments, and finally resolve outage issues.
- Also write tools and scripts in UNIX and PL/SQL to provide quick monitoring and support for the deployed applications.
- Provided oncall support from 2nd level perspective.
Confidential
Quality Assurance Engineer
Responsibilities:
- Worked on WebLogic 7.0 features test design and development.
- In this release, wrote design spec and developed tests and test-harnesses required by WLS subsystem known as WebLosgic-Tuxedo-Connector (WTC) and used them extensively to test WLS-TUX domain functionality.
- Define and deploy WLS-EJB(s) to define local and remote services offered by WebLogic and Tuxedo domains/app-servers, defined and controlled by WTC control logistics.
- For WLS (6.0/6.1) releases, wrote client/server classes and test methods for Java Messaging Service (JMS) features, namely RedeliveryDelay and RedeliveryLimit.
- Also developed and enhanced FIORANO test-suite to study/analyze BEA-WLS-JMS behavior for message delivery mechanisms: Publisher/Subscriber model, and Point-to-Point model.
- Implemented FIORANO test classes in C++, eg. FioranoTest and MessageHandler classes. FioranoTest has 2 static methods, testLoader and testEvaluator. MessageHandler classes are designed for handling Asynchronous transactions, with onMessage static method.
- BEA WebLogic Server is configured through an XML static file (config.xml) and administered via GUI Console.
- Used XML scripting to configure and boot WLS and application servers. Also worked with TUXEDO (7.1) feature: TOPEND Domain Gateway (TEDG). I did define configurations for Tuxedo and Topend domains, and developed scripts to test functionality and domain-interoperability.