Jira Administrator/developer Resume
Cranberry, PA
SUMMARY
- Over7 Years of experience in IT industry comprising of Development, Systems Administration and Software Configuration Management (SCM). Extensive experience includes SCM, Build/Release Management, Change/Incident Management, VMware and AWS Cloud computing and 4+year experience on Atlassian Products (Jira, Confluence, Stash, Bitbucket, Bambo, Crowd, Hip - Chat)
- Installed Jira (Various versions from 4.X) on Ubuntu, Amazon EC2-Windows.
- Extensive experience in Jira Administration.
- Installed Fisheye, Bamboo on Amazon EC2 instances
- Integrated applications like Fisheye, Stash, Bamboo to Jira apart from other PM tools like (Clarizen, HP QC)
- Imported test cases into JAMA as the main repository for documents.
- Utilized JAMA and JIRA to manage, track, and store all tests and defects for complete traceability.
- Create projects on Jira and assigned Jira Agile boards.
- Created Custom workflows, custom screens and custom fields on Jira
- Expert in Jira custom field configuration
- Upgraded Bamboo to version 5.13
- Created users on Active Directory, synched the users on Jira and assigned groups and spaces
- Proficient in Data Migration from Traditional Apps toSalesforceUsing Data Loader Utility.
- Expertized in using Script Runner forJIRAto run groovy scripts, Administration/maintenance of scripts, powerful JQL functions and Script fields.
- Created events, email notification schemes and assigned project roles on Jira
- Worked on confluence- Assigned user personal space and provided assistance in using Confluence
- Worked on Bamboo- Build triggers and Build dependencies
- Responsible for creating complexJIRAworkflows, conditions and setting up and maintainingJIRA, using Advanced scripts (Groovy & JavaScript) to extend workflow capabilities both front-end and back-end, for large enterpriseJIRAenvironments.
- Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc. Custom fields
- Migrated Jira across environments and worked on Jira database MYSQL dumps
- Worked on Jira Cloud
- Resolving issues based on the given SLA
- Expert in advanced workflow configurations using conditions, validators and post functions.
- Loading Jira issues into Jira projects from CSV files
- Creation of Jira Projects based on user request.
- Creation of new Jira users and Jira groups.
- Managing Issue types for Jira Projects
- Subject Matter Expert in all Jira project schemas such as Custom fields configuration, Screen Schemes, Workflows, Issue type schemes, permission scheme & notification schemes
- Installing/updating plugins in Jira
- Re-indexing Jira on timely basis
- Creating spaces in Confluence
- Providing privileges to the users
- Guiding users in Jira Shared Dashboards & Filters
- Environment Management
- Managed environments DEV, QA, UAT and PROD for various releases and designed instance strategies
- Used VMware VSphere, VCenter to create VMs managed these VMs on various ESX hosts
- Worked in managing VMs in Amazon using AWS and EC2
- Process Knowledge of ITIL Process and enforcer of best practices
- Worked in implementing new processes and Continuous improvement
TECHNICAL SKILLS
Operating Systems: UNIX, Linux, WINDOWS NT/2000/2003/XP/vista/7, HP-UX
Version Control Tools: CVS, SVN, GIT, Rational Clear Case, Harvest, Perforce
Languages: C, C++, JAVA, XML, JQL, SHELL, PERL, Groovy Script, POWERSHELL
Oracle CRM: Salesforce.com
Databases: MySQL, MS Access, Oracle 9i/10g, SQL Server 2005, 2008.
Application Servers: WebLogic, WebSphere, Boss, Tomcat, IIS
Build Tools: MAKE, ANT, MAVEN, HUDSON, ANTHILL PRO, HipChat, BAMBOO, TFS
PROFESSIONAL EXPERIENCE
Confidential, Cranberry, PA
Jira Administrator/Developer
Responsibilities:
- User creation and administration like lock/unlock the user ID, Assigning roles
- Modification of existing single roles based on user requirement.
- Upgraded Bamboo instance to Version 5.13
- Created Custom Workflows, Custom Screens and Custom fields for various project
- Created Custom dashboards, advance filters and formula based fields
- Responsible to closer of tickets raised by the users
- Prioritizing the issue tickets based on the risk/problem
- Responsible forJIRAandSalesforceAdministration
- Worked with Groovy Scripting and Workflows indulged with it.
- Responsible for setting up new instances ofJIRA, data import, customization, and backup
- Involved in creation of new packages and installers using InstallShield
- Responsible for maintenance and administration of theSalesforceOrg
- Created users, roles, groups, profiles and field level security
- Created Page Layout for each custom object.
- Involved in creation and maintenance of multiple SFDC instances for Dev, QA and Training
- Written and modified Workflow rules as per the business requirements.
- Created Custom buttons and links to navigate from one object to other.
- Created Confluence spaces based on user requirement
- Interact with business team and gather requirements
- Implement Atlassian best practices
- Understand the process flow of various teams and streamline them
- Work with 30 different teams, 150 projects and 5000 users
- Assisting and rectifying on team issues.
- Reporting to the client on Daily basis
- Getting approvals for purchasing licenses and maintaining the licenses of all products
- Sole Responsible for Jira Administration
- Responsible for closing tasks based on priority and in the given SLA
- Providing solutions to the users in using Jira
- Troubleshooting production issues
- Installed Structure and EazyBi add-ons
- Upgraded Structure Plug-in and EazyBi plug-in
- Prepared standard upgrade document in Jira
- Tracking timesheet TEMPO and reporting to project manager.
- Used Groovy scripts on Script Runner plugin to write custom scripts forJira.
- Customized and Maintained existing custom Plugin code base & Advanced scripts (Groovy & JavaScript)
- Responsible for Workflow modifications, custom field configurations
- Responsible for Permission, Notification and Issue type scheme creation and updates
- Triggering notifications to concern users through workflow transitions
- Installing Jira gadgets on request
- Installing plugins in Jira with proper licenses
- Managing both Jira production site and Dev sites
- Marinating, updating Jira plugin licenses
- Creating Boards using with Automaton in Structure Plug-in
- Worked on JQL (JiraQuery Language) filters, Dashboards, Gadgets.
- Writing JQL Query Language
- Working with JJupin Plug-in
- Increasing Query run Time in EazyBi add-on.
Confidential, San Antonio, Texas
Jira Administrator/Developer
Responsibilities:
- Installed Jira (Various versions from 5.X) on Ubuntu, Amazon EC2-Windows run.
- Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
- Created JIRA Work flows for multiple projects as per business needs.
- Migrated issues from Redmine to Jira for a specific project
- Integrated Jira with other project management software tools like HPQC and Clarizen
- Create projects on Jira and assigned Jira Agile boards such as Kanban and Scrum using swimlanes columns.
- Created Custom workflows, custom screens and custom fields on Jira
- Created users on Active Directory, synched the users on Jira and assigned groups and spaces
- Maintain JIRA backups.
- Knowledge of LDAP / Active Directory authentication.
- Integrate JIRA and Confluence (for User management and Issues/Pages sharing)
- Additionally, maintain and administer Confluence
- Enhance JIRA application to customize as required.
- Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
- Worked on Apache servers and hosted Jira from Amazon Infrastructure.
- Created events, email notification schemes and assigned project roles on Jira
- Worked on confluence- Assigned user personal space and provided assistance in using Confluence
- Worked on Bamboo- Build triggers and Build dependencies
- Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
- Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk
- Created User manual on using Atlassian Products ( Jira/Confluence) and trained end users project wise
- Enabled Help center for Jira Service Desk and created projects within Service Desk
- Implemented the Atlassian Stash application as the SCM tool of choice for central repository management
- Migrated Jira across environments and worked on Jira database dumps
- Worked on Jira Cloud as part of evaluation
- Worked on generating reports for senior management on Jira.
- Created custom dashboards, advance filters and formula based fields.
- Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.
- Assigning tickets to the team and managing the workload
- Assisting and rectifying on team issues.
- Providing solutions to the users in using Jira
Confidential, Columbus, OH
Atlassian Lead
Responsibilities:
- Led and facilitated requirements meetings during business requirements gathering sessions across multiple stakeholder groups (product owner, SMEs, and process owners).
- Used JIRA for issue tracking issues.
- Created custom workflows, screens and Custom fields for Jira
- Worked on MYSQL database
- Manually migrated Jira from 4.1 to 5.1 standalone Jira on Linux server
- Enabled attachments plugin manually
- Raised migration issues with Atlassian support team and followed the workaround.
- Raised upgradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions
- Troubleshooting Bamboo and Bitbucket
- Duties include maintaining backups, upgrading versions when required, troubleshooting issues for users, as needed.
- Enhancement to Confluence as needed.
- Fine tuning Jira Instance and working on Apache Webserver.
- Assisted product owner to establish criteria for requirements, attributes, and processes for prioritizing the requirements.
- Participated/facilitated agile ceremonies including backlog grooming, sprint planning, sprint demonstrations and retrospectives.
- Delivered and managed business requirements via artifacts such as epics, features, stories, acceptance criteria, wireframe diagrams, context diagrams, mockups/demos, etc.
- Responsible for closing tasks based on priority and in the given SLA
- Providing solutions to the users in using Jira
- Responsible for Workflow modifications, custom field configurations
- Responsible for Permission, Notification and Issue type scheme creation and updates
- Triggering notifications to concern users through workflow transitions
Confidential, Bloomingdale, IL
JIRA Admin
Responsibilities:
- Collaborated with the Atlassian Support team as well as Atlassian community to understand the product vision / roadmap and translated that into a product
- Conducted product backlog grooming sessions with the product owner and the implementation team.
- Integration of Tempo Time Tracking Tools in JIRA
- Created Jira Projects as per the requirement on various Jira versions starting from 6.0.1 to 6.4.12 to cloud version
- Migrated a jira instance from standalone to cloud
- Upgraded jira instance from 6.0.1 to 6.4.12
- Created multiple groups for user permission management and projects roles
- Integrated LDAP/ AD for user management
- Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk
- Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise
- Installed SVN Collabnet on Windows operating System and integrated it with Jira
- Written webhooks for Jira integration to SVN
- Used Groovy scripts on Script Runner plugin to write custom scripts for Jira.
- Created events, (JEMH) email notification schemes and assigned project roles on Jira
- Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
- Worked on JIRA for tracking and updating the JIRA tickets.
- Worked on external import tools like CSV, Bugzilla, Pivotal tracker.
- Created and managed product backlog of clearly defined and prioritized Features, Epics and user stories. Authored user stories along with acceptance criteria.
- Created wireframes for the user stories using Balsamiq tool.
- As part of sprint planning, conducted workshops to assist the implementation team to determine the user story points.
- Troubleshooted Jira/Apache webserver as we hosted from our own infrastructure.
- Migrated to Jira from Fogbugz as well asRedmine.
- Supported sprint team during the execution from requirements perspective.
- Facilitated retrospective meetings at the end of each sprint.
- Customized jira as per business requirements and configured Service Desk as a Help Desk center for teams
- Expanded Jira from software development tool to Business Process team
Confidential
Release engineer
Responsibilities:
- Developed complex SQL queries for data retrieval from various database objects including tables and views.
- Developed and maintained UNIX/Perl/Ant scripts for build and release tasks.
- Involved in creating new elements in VOB’s.
- Modified ANT scripts to build the JAR’s, Class files, WAR files and EAR files from VOB’s.
- Developed utilities for developers to check the checkouts, elements modified based on project and branch.
- Created Subversion configuration record for builds using derived objects generated during build audit process.
- Responsible for building and releasing packages for testing.
- Performing clean builds according to the schedule published for a given releases.
- Installed Build Forge and performed troubleshooting during installation.
- Worked with Build Forge for automated build and release.
- Developed PL/SQL Stored procedures, Functions, Packages, Cursors, Triggers, and Records to implement business rules into the application.
- Design & create new forms using Oracle Forms 6i, and bug fixing with the existing forms.
- Developed new reports from scratch using Oracle Reports 6i.
- Written Event Triggers to perform business logics in the background of Forms & Reports.
- Written complex stored procedures which make a transaction effectively transparent.
- Extensively used built in Oracle packages like DBMS SQL and other packages.
- Resolved many database integration issues for technical infrastructures of all complexities.
- Designed and developed form layouts per user specifications.
- Involved in tuning several SQL queries by using indexes, hints and EXPLAIN PLAN.
- Used SQL*Loader to load the data from flat files and CSV files into the database.
- Developed user interfaces, menus, and coded different PL/SQL objects for Forms and Reports.