SUMMARY

• Over7 Years of experience in IT industry comprising of Development, Systems Administration and Software Configuration Management (SCM). Extensive experience includes SCM, Build/Release Management, Change/Incident Management, VMware and AWS Cloud computing and 4+year experience on Atlassian Products (Jira, Confluence, Stash, Bitbucket, Bambo, Crowd, Hip - Chat)
• Installed Jira (Various versions from 4.X) on Ubuntu, Amazon EC2-Windows.
• Extensive experience in Jira Administration.
• Installed Fisheye, Bamboo on Amazon EC2 instances
• Integrated applications like Fisheye, Stash, Bamboo to Jira apart from other PM tools like (Clarizen, HP QC)
• Imported test cases into JAMA as the main repository for documents.
• Utilized JAMA and JIRA to manage, track, and store all tests and defects for complete traceability.
• Create projects on Jira and assigned Jira Agile boards.
• Created Custom workflows, custom screens and custom fields on Jira
• Expert in Jira custom field configuration
• Upgraded Bamboo to version 5.13
• Created users on Active Directory, synched the users on Jira and assigned groups and spaces
• Proficient in Data Migration from Traditional Apps toSalesforceUsing Data Loader Utility.
• Expertized in using Script Runner forJIRAto run groovy scripts, Administration/maintenance of scripts, powerful JQL functions and Script fields.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Worked on Bamboo- Build triggers and Build dependencies
• Responsible for creating complexJIRAworkflows, conditions and setting up and maintainingJIRA, using Advanced scripts (Groovy & JavaScript) to extend workflow capabilities both front-end and back-end, for large enterpriseJIRAenvironments.
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc. Custom fields
• Migrated Jira across environments and worked on Jira database MYSQL dumps
• Worked on Jira Cloud
• Resolving issues based on the given SLA
• Expert in advanced workflow configurations using conditions, validators and post functions.
• Loading Jira issues into Jira projects from CSV files
• Creation of Jira Projects based on user request.
• Creation of new Jira users and Jira groups.
• Managing Issue types for Jira Projects
• Subject Matter Expert in all Jira project schemas such as Custom fields configuration, Screen Schemes, Workflows, Issue type schemes, permission scheme & notification schemes
• Installing/updating plugins in Jira
• Re-indexing Jira on timely basis
• Creating spaces in Confluence
• Providing privileges to the users
• Guiding users in Jira Shared Dashboards & Filters
• Environment Management
• Managed environments DEV, QA, UAT and PROD for various releases and designed instance strategies
• Used VMware VSphere, VCenter to create VMs managed these VMs on various ESX hosts
• Worked in managing VMs in Amazon using AWS and EC2
• Process Knowledge of ITIL Process and enforcer of best practices
• Worked in implementing new processes and Continuous improvement

TECHNICAL SKILLS

Operating Systems: UNIX, Linux, WINDOWS NT/2000/2003/XP/vista/7, HP-UX

Version Control Tools: CVS, SVN, GIT, Rational Clear Case, Harvest, Perforce

Languages: C, C++, JAVA, XML, JQL, SHELL, PERL, Groovy Script, POWERSHELL

Oracle CRM: Salesforce.com

Databases: MySQL, MS Access, Oracle 9i/10g, SQL Server 2005, 2008.

Application Servers: WebLogic, WebSphere, Boss, Tomcat, IIS

Build Tools: MAKE, ANT, MAVEN, HUDSON, ANTHILL PRO, HipChat, BAMBOO, TFS

PROFESSIONAL EXPERIENCE

Confidential, Cranberry, PA

Jira Administrator/Developer

Responsibilities:

• User creation and administration like lock/unlock the user ID, Assigning roles
• Modification of existing single roles based on user requirement.
• Upgraded Bamboo instance to Version 5.13
• Created Custom Workflows, Custom Screens and Custom fields for various project
• Created Custom dashboards, advance filters and formula based fields
• Responsible to closer of tickets raised by the users
• Prioritizing the issue tickets based on the risk/problem
• Responsible forJIRAandSalesforceAdministration
• Worked with Groovy Scripting and Workflows indulged with it.
• Responsible for setting up new instances ofJIRA, data import, customization, and backup
• Involved in creation of new packages and installers using InstallShield
• Responsible for maintenance and administration of theSalesforceOrg
• Created users, roles, groups, profiles and field level security
• Created Page Layout for each custom object.
• Involved in creation and maintenance of multiple SFDC instances for Dev, QA and Training
• Written and modified Workflow rules as per the business requirements.
• Created Custom buttons and links to navigate from one object to other.
• Created Confluence spaces based on user requirement
• Interact with business team and gather requirements
• Implement Atlassian best practices
• Understand the process flow of various teams and streamline them
• Work with 30 different teams, 150 projects and 5000 users
• Assisting and rectifying on team issues.
• Reporting to the client on Daily basis
• Getting approvals for purchasing licenses and maintaining the licenses of all products
• Sole Responsible for Jira Administration
• Responsible for closing tasks based on priority and in the given SLA
• Providing solutions to the users in using Jira
• Troubleshooting production issues
• Installed Structure and EazyBi add-ons
• Upgraded Structure Plug-in and EazyBi plug-in
• Prepared standard upgrade document in Jira
• Tracking timesheet TEMPO and reporting to project manager.
• Used Groovy scripts on Script Runner plugin to write custom scripts forJira.
• Customized and Maintained existing custom Plugin code base & Advanced scripts (Groovy & JavaScript)
• Responsible for Workflow modifications, custom field configurations
• Responsible for Permission, Notification and Issue type scheme creation and updates
• Triggering notifications to concern users through workflow transitions
• Installing Jira gadgets on request
• Installing plugins in Jira with proper licenses
• Managing both Jira production site and Dev sites
• Marinating, updating Jira plugin licenses
• Creating Boards using with Automaton in Structure Plug-in
• Worked on JQL (JiraQuery Language) filters, Dashboards, Gadgets.
• Writing JQL Query Language
• Working with JJupin Plug-in
• Increasing Query run Time in EazyBi add-on.

Confidential, San Antonio, Texas

Jira Administrator/Developer

Responsibilities:

• Installed Jira (Various versions from 5.X) on Ubuntu, Amazon EC2-Windows run.
• Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
• Created JIRA Work flows for multiple projects as per business needs.
• Migrated issues from Redmine to Jira for a specific project
• Integrated Jira with other project management software tools like HPQC and Clarizen
• Create projects on Jira and assigned Jira Agile boards such as Kanban and Scrum using swimlanes columns.
• Created Custom workflows, custom screens and custom fields on Jira
• Created users on Active Directory, synched the users on Jira and assigned groups and spaces
• Maintain JIRA backups.
• Knowledge of LDAP / Active Directory authentication.
• Integrate JIRA and Confluence (for User management and Issues/Pages sharing)
• Additionally, maintain and administer Confluence
• Enhance JIRA application to customize as required.
• Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
• Worked on Apache servers and hosted Jira from Amazon Infrastructure.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Worked on Bamboo- Build triggers and Build dependencies
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
• Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk
• Created User manual on using Atlassian Products ( Jira/Confluence) and trained end users project wise
• Enabled Help center for Jira Service Desk and created projects within Service Desk
• Implemented the Atlassian Stash application as the SCM tool of choice for central repository management
• Migrated Jira across environments and worked on Jira database dumps
• Worked on Jira Cloud as part of evaluation
• Worked on generating reports for senior management on Jira.
• Created custom dashboards, advance filters and formula based fields.
• Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.
• Assigning tickets to the team and managing the workload
• Assisting and rectifying on team issues.
• Providing solutions to the users in using Jira

Confidential, Columbus, OH

Atlassian Lead

Responsibilities:

• Led and facilitated requirements meetings during business requirements gathering sessions across multiple stakeholder groups (product owner, SMEs, and process owners).
• Used JIRA for issue tracking issues.
• Created custom workflows, screens and Custom fields for Jira
• Worked on MYSQL database
• Manually migrated Jira from 4.1 to 5.1 standalone Jira on Linux server
• Enabled attachments plugin manually
• Raised migration issues with Atlassian support team and followed the workaround.
• Raised upgradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions
• Troubleshooting Bamboo and Bitbucket
• Duties include maintaining backups, upgrading versions when required, troubleshooting issues for users, as needed.
• Enhancement to Confluence as needed.
• Fine tuning Jira Instance and working on Apache Webserver.
• Assisted product owner to establish criteria for requirements, attributes, and processes for prioritizing the requirements.
• Participated/facilitated agile ceremonies including backlog grooming, sprint planning, sprint demonstrations and retrospectives.
• Delivered and managed business requirements via artifacts such as epics, features, stories, acceptance criteria, wireframe diagrams, context diagrams, mockups/demos, etc.
• Responsible for closing tasks based on priority and in the given SLA
• Providing solutions to the users in using Jira
• Responsible for Workflow modifications, custom field configurations
• Responsible for Permission, Notification and Issue type scheme creation and updates
• Triggering notifications to concern users through workflow transitions

Confidential, Bloomingdale, IL

JIRA Admin

Responsibilities:

• Collaborated with the Atlassian Support team as well as Atlassian community to understand the product vision / roadmap and translated that into a product
• Conducted product backlog grooming sessions with the product owner and the implementation team.
• Integration of Tempo Time Tracking Tools in JIRA
• Created Jira Projects as per the requirement on various Jira versions starting from 6.0.1 to 6.4.12 to cloud version
• Migrated a jira instance from standalone to cloud
• Upgraded jira instance from 6.0.1 to 6.4.12
• Created multiple groups for user permission management and projects roles
• Integrated LDAP/ AD for user management
• Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk
• Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise
• Installed SVN Collabnet on Windows operating System and integrated it with Jira
• Written webhooks for Jira integration to SVN
• Used Groovy scripts on Script Runner plugin to write custom scripts for Jira.
• Created events, (JEMH) email notification schemes and assigned project roles on Jira
• Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
• Worked on JIRA for tracking and updating the JIRA tickets.
• Worked on external import tools like CSV, Bugzilla, Pivotal tracker.
• Created and managed product backlog of clearly defined and prioritized Features, Epics and user stories. Authored user stories along with acceptance criteria.
• Created wireframes for the user stories using Balsamiq tool.
• As part of sprint planning, conducted workshops to assist the implementation team to determine the user story points.
• Troubleshooted Jira/Apache webserver as we hosted from our own infrastructure.
• Migrated to Jira from Fogbugz as well asRedmine.
• Supported sprint team during the execution from requirements perspective.
• Facilitated retrospective meetings at the end of each sprint.
• Customized jira as per business requirements and configured Service Desk as a Help Desk center for teams
• Expanded Jira from software development tool to Business Process team

Confidential

Release engineer

Responsibilities:

• Developed complex SQL queries for data retrieval from various database objects including tables and views.
• Developed and maintained UNIX/Perl/Ant scripts for build and release tasks.
• Involved in creating new elements in VOB’s.
• Modified ANT scripts to build the JAR’s, Class files, WAR files and EAR files from VOB’s.
• Developed utilities for developers to check the checkouts, elements modified based on project and branch.
• Created Subversion configuration record for builds using derived objects generated during build audit process.
• Responsible for building and releasing packages for testing.
• Performing clean builds according to the schedule published for a given releases.
• Installed Build Forge and performed troubleshooting during installation.
• Worked with Build Forge for automated build and release.
• Developed PL/SQL Stored procedures, Functions, Packages, Cursors, Triggers, and Records to implement business rules into the application.
• Design & create new forms using Oracle Forms 6i, and bug fixing with the existing forms.
• Developed new reports from scratch using Oracle Reports 6i.
• Written Event Triggers to perform business logics in the background of Forms & Reports.
• Written complex stored procedures which make a transaction effectively transparent.
• Extensively used built in Oracle packages like DBMS SQL and other packages.
• Resolved many database integration issues for technical infrastructures of all complexities.
• Designed and developed form layouts per user specifications.
• Involved in tuning several SQL queries by using indexes, hints and EXPLAIN PLAN.
• Used SQL*Loader to load the data from flat files and CSV files into the database.
• Developed user interfaces, menus, and coded different PL/SQL objects for Forms and Reports.