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Jira Administrator/developer Resume

Cranberry, PA

SUMMARY

  • Over7 Years of experience in IT industry comprising of Development, Systems Administration and Software Configuration Management (SCM). Extensive experience includes SCM, Build/Release Management, Change/Incident Management, VMware and AWS Cloud computing and 4+year experience on Atlassian Products (Jira, Confluence, Stash, Bitbucket, Bambo, Crowd, Hip - Chat)
  • Installed Jira (Various versions from 4.X) on Ubuntu, Amazon EC2-Windows.
  • Extensive experience in Jira Administration.
  • Installed Fisheye, Bamboo on Amazon EC2 instances
  • Integrated applications like Fisheye, Stash, Bamboo to Jira apart from other PM tools like (Clarizen, HP QC)
  • Imported test cases into JAMA as the main repository for documents.
  • Utilized JAMA and JIRA to manage, track, and store all tests and defects for complete traceability.
  • Create projects on Jira and assigned Jira Agile boards.
  • Created Custom workflows, custom screens and custom fields on Jira
  • Expert in Jira custom field configuration
  • Upgraded Bamboo to version 5.13
  • Created users on Active Directory, synched the users on Jira and assigned groups and spaces
  • Proficient in Data Migration from Traditional Apps toSalesforceUsing Data Loader Utility.
  • Expertized in using Script Runner forJIRAto run groovy scripts, Administration/maintenance of scripts, powerful JQL functions and Script fields.
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Worked on Bamboo- Build triggers and Build dependencies
  • Responsible for creating complexJIRAworkflows, conditions and setting up and maintainingJIRA, using Advanced scripts (Groovy & JavaScript) to extend workflow capabilities both front-end and back-end, for large enterpriseJIRAenvironments.
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc. Custom fields
  • Migrated Jira across environments and worked on Jira database MYSQL dumps
  • Worked on Jira Cloud
  • Resolving issues based on the given SLA
  • Expert in advanced workflow configurations using conditions, validators and post functions.
  • Loading Jira issues into Jira projects from CSV files
  • Creation of Jira Projects based on user request.
  • Creation of new Jira users and Jira groups.
  • Managing Issue types for Jira Projects
  • Subject Matter Expert in all Jira project schemas such as Custom fields configuration, Screen Schemes, Workflows, Issue type schemes, permission scheme & notification schemes
  • Installing/updating plugins in Jira
  • Re-indexing Jira on timely basis
  • Creating spaces in Confluence
  • Providing privileges to the users
  • Guiding users in Jira Shared Dashboards & Filters
  • Environment Management
  • Managed environments DEV, QA, UAT and PROD for various releases and designed instance strategies
  • Used VMware VSphere, VCenter to create VMs managed these VMs on various ESX hosts
  • Worked in managing VMs in Amazon using AWS and EC2
  • Process Knowledge of ITIL Process and enforcer of best practices
  • Worked in implementing new processes and Continuous improvement

TECHNICAL SKILLS

Operating Systems: UNIX, Linux, WINDOWS NT/2000/2003/XP/vista/7, HP-UX

Version Control Tools: CVS, SVN, GIT, Rational Clear Case, Harvest, Perforce

Languages: C, C++, JAVA, XML, JQL, SHELL, PERL, Groovy Script, POWERSHELL

Oracle CRM: Salesforce.com

Databases: MySQL, MS Access, Oracle 9i/10g, SQL Server 2005, 2008.

Application Servers: WebLogic, WebSphere, Boss, Tomcat, IIS

Build Tools: MAKE, ANT, MAVEN, HUDSON, ANTHILL PRO, HipChat, BAMBOO, TFS

PROFESSIONAL EXPERIENCE

Confidential, Cranberry, PA

Jira Administrator/Developer

Responsibilities:

  • User creation and administration like lock/unlock the user ID, Assigning roles
  • Modification of existing single roles based on user requirement.
  • Upgraded Bamboo instance to Version 5.13
  • Created Custom Workflows, Custom Screens and Custom fields for various project
  • Created Custom dashboards, advance filters and formula based fields
  • Responsible to closer of tickets raised by the users
  • Prioritizing the issue tickets based on the risk/problem
  • Responsible forJIRAandSalesforceAdministration
  • Worked with Groovy Scripting and Workflows indulged with it.
  • Responsible for setting up new instances ofJIRA, data import, customization, and backup
  • Involved in creation of new packages and installers using InstallShield
  • Responsible for maintenance and administration of theSalesforceOrg
  • Created users, roles, groups, profiles and field level security
  • Created Page Layout for each custom object.
  • Involved in creation and maintenance of multiple SFDC instances for Dev, QA and Training
  • Written and modified Workflow rules as per the business requirements.
  • Created Custom buttons and links to navigate from one object to other.
  • Created Confluence spaces based on user requirement
  • Interact with business team and gather requirements
  • Implement Atlassian best practices
  • Understand the process flow of various teams and streamline them
  • Work with 30 different teams, 150 projects and 5000 users
  • Assisting and rectifying on team issues.
  • Reporting to the client on Daily basis
  • Getting approvals for purchasing licenses and maintaining the licenses of all products
  • Sole Responsible for Jira Administration
  • Responsible for closing tasks based on priority and in the given SLA
  • Providing solutions to the users in using Jira
  • Troubleshooting production issues
  • Installed Structure and EazyBi add-ons
  • Upgraded Structure Plug-in and EazyBi plug-in
  • Prepared standard upgrade document in Jira
  • Tracking timesheet TEMPO and reporting to project manager.
  • Used Groovy scripts on Script Runner plugin to write custom scripts forJira.
  • Customized and Maintained existing custom Plugin code base & Advanced scripts (Groovy & JavaScript)
  • Responsible for Workflow modifications, custom field configurations
  • Responsible for Permission, Notification and Issue type scheme creation and updates
  • Triggering notifications to concern users through workflow transitions
  • Installing Jira gadgets on request
  • Installing plugins in Jira with proper licenses
  • Managing both Jira production site and Dev sites
  • Marinating, updating Jira plugin licenses
  • Creating Boards using with Automaton in Structure Plug-in
  • Worked on JQL (JiraQuery Language) filters, Dashboards, Gadgets.
  • Writing JQL Query Language
  • Working with JJupin Plug-in
  • Increasing Query run Time in EazyBi add-on.

Confidential, San Antonio, Texas

Jira Administrator/Developer

Responsibilities:

  • Installed Jira (Various versions from 5.X) on Ubuntu, Amazon EC2-Windows run.
  • Worked on JIRA for tracking and updating the JIRA tickets and per assigned.
  • Created JIRA Work flows for multiple projects as per business needs.
  • Migrated issues from Redmine to Jira for a specific project
  • Integrated Jira with other project management software tools like HPQC and Clarizen
  • Create projects on Jira and assigned Jira Agile boards such as Kanban and Scrum using swimlanes columns.
  • Created Custom workflows, custom screens and custom fields on Jira
  • Created users on Active Directory, synched the users on Jira and assigned groups and spaces
  • Maintain JIRA backups.
  • Knowledge of LDAP / Active Directory authentication.
  • Integrate JIRA and Confluence (for User management and Issues/Pages sharing)
  • Additionally, maintain and administer Confluence
  • Enhance JIRA application to customize as required.
  • Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
  • Worked on Apache servers and hosted Jira from Amazon Infrastructure.
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Worked on Bamboo- Build triggers and Build dependencies
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
  • Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk
  • Created User manual on using Atlassian Products ( Jira/Confluence) and trained end users project wise
  • Enabled Help center for Jira Service Desk and created projects within Service Desk
  • Implemented the Atlassian Stash application as the SCM tool of choice for central repository management
  • Migrated Jira across environments and worked on Jira database dumps
  • Worked on Jira Cloud as part of evaluation
  • Worked on generating reports for senior management on Jira.
  • Created custom dashboards, advance filters and formula based fields.
  • Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.
  • Assigning tickets to the team and managing the workload
  • Assisting and rectifying on team issues.
  • Providing solutions to the users in using Jira

Confidential, Columbus, OH

Atlassian Lead

Responsibilities:

  • Led and facilitated requirements meetings during business requirements gathering sessions across multiple stakeholder groups (product owner, SMEs, and process owners).
  • Used JIRA for issue tracking issues.
  • Created custom workflows, screens and Custom fields for Jira
  • Worked on MYSQL database
  • Manually migrated Jira from 4.1 to 5.1 standalone Jira on Linux server
  • Enabled attachments plugin manually
  • Raised migration issues with Atlassian support team and followed the workaround.
  • Raised upgradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions
  • Troubleshooting Bamboo and Bitbucket
  • Duties include maintaining backups, upgrading versions when required, troubleshooting issues for users, as needed.
  • Enhancement to Confluence as needed.
  • Fine tuning Jira Instance and working on Apache Webserver.
  • Assisted product owner to establish criteria for requirements, attributes, and processes for prioritizing the requirements.
  • Participated/facilitated agile ceremonies including backlog grooming, sprint planning, sprint demonstrations and retrospectives.
  • Delivered and managed business requirements via artifacts such as epics, features, stories, acceptance criteria, wireframe diagrams, context diagrams, mockups/demos, etc.
  • Responsible for closing tasks based on priority and in the given SLA
  • Providing solutions to the users in using Jira
  • Responsible for Workflow modifications, custom field configurations
  • Responsible for Permission, Notification and Issue type scheme creation and updates
  • Triggering notifications to concern users through workflow transitions

Confidential, Bloomingdale, IL

JIRA Admin

Responsibilities:

  • Collaborated with the Atlassian Support team as well as Atlassian community to understand the product vision / roadmap and translated that into a product
  • Conducted product backlog grooming sessions with the product owner and the implementation team.
  • Integration of Tempo Time Tracking Tools in JIRA
  • Created Jira Projects as per the requirement on various Jira versions starting from 6.0.1 to 6.4.12 to cloud version
  • Migrated a jira instance from standalone to cloud
  • Upgraded jira instance from 6.0.1 to 6.4.12
  • Created multiple groups for user permission management and projects roles
  • Integrated LDAP/ AD for user management
  • Installed Add-ons such as Craftware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk
  • Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise
  • Installed SVN Collabnet on Windows operating System and integrated it with Jira
  • Written webhooks for Jira integration to SVN
  • Used Groovy scripts on Script Runner plugin to write custom scripts for Jira.
  • Created events, (JEMH) email notification schemes and assigned project roles on Jira
  • Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
  • Worked on JIRA for tracking and updating the JIRA tickets.
  • Worked on external import tools like CSV, Bugzilla, Pivotal tracker.
  • Created and managed product backlog of clearly defined and prioritized Features, Epics and user stories. Authored user stories along with acceptance criteria.
  • Created wireframes for the user stories using Balsamiq tool.
  • As part of sprint planning, conducted workshops to assist the implementation team to determine the user story points.
  • Troubleshooted Jira/Apache webserver as we hosted from our own infrastructure.
  • Migrated to Jira from Fogbugz as well asRedmine.
  • Supported sprint team during the execution from requirements perspective.
  • Facilitated retrospective meetings at the end of each sprint.
  • Customized jira as per business requirements and configured Service Desk as a Help Desk center for teams
  • Expanded Jira from software development tool to Business Process team

Confidential

Release engineer

Responsibilities:

  • Developed complex SQL queries for data retrieval from various database objects including tables and views.
  • Developed and maintained UNIX/Perl/Ant scripts for build and release tasks.
  • Involved in creating new elements in VOB’s.
  • Modified ANT scripts to build the JAR’s, Class files, WAR files and EAR files from VOB’s.
  • Developed utilities for developers to check the checkouts, elements modified based on project and branch.
  • Created Subversion configuration record for builds using derived objects generated during build audit process.
  • Responsible for building and releasing packages for testing.
  • Performing clean builds according to the schedule published for a given releases.
  • Installed Build Forge and performed troubleshooting during installation.
  • Worked with Build Forge for automated build and release.
  • Developed PL/SQL Stored procedures, Functions, Packages, Cursors, Triggers, and Records to implement business rules into the application.
  • Design & create new forms using Oracle Forms 6i, and bug fixing with the existing forms.
  • Developed new reports from scratch using Oracle Reports 6i.
  • Written Event Triggers to perform business logics in the background of Forms & Reports.
  • Written complex stored procedures which make a transaction effectively transparent.
  • Extensively used built in Oracle packages like DBMS SQL and other packages.
  • Resolved many database integration issues for technical infrastructures of all complexities.
  • Designed and developed form layouts per user specifications.
  • Involved in tuning several SQL queries by using indexes, hints and EXPLAIN PLAN.
  • Used SQL*Loader to load the data from flat files and CSV files into the database.
  • Developed user interfaces, menus, and coded different PL/SQL objects for Forms and Reports.

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