SUMMARY

• Well - rounded technology leader with expertise in building and managing local and international teams and serving as a crucial internal and external business partner to grow revenue and streamline operations.
• With over 17 years of experience overcoming complex challenges to deliver new and unconventional solutions to successfully meet company objectives, while remaining fiscally responsible.
• I seek to continue this dynamic career and contribute these substantial qualifications to fast-paced and forward-thinking corporation.

• Team building and Management
• Contract Negotiations and Vendor Management
• Forecasting and Managing Budgets
• Information Technology Audits (SOC2, FISMA, ISO27001/2, SOX, PCI-DSS 3.x HIPAA)
• Change Management processes
• Process Improvement and Optimization
• Security Improvements
• Risk Management
• Software Development Life Cycle (SDLC)
• Customer Service and Management
• Agile project management
• Data Center Design and build out
• IT Delivery Services

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Information Systems Management and Security Solution Architect

Responsibilities:

• Educated Client how best to securely use mobile technology (such as iPads and Tablets) and cloud applications such as Office 365 and Google apps to increase staff performance, collaboration and workplace flexibility resulting in the client being able to see more customers and increasing overall customer satisfaction.
• Oversaw employees moving documents into Office 365 from their old standalone desktop versions.
• Developed and presented weekly executive summary reports for the client’s executive team which included the progress made and obstacles identified throughout the week.
• Recommended areas to streamline processes and procedures in IT and across the Business through automated workflows and SaaS (Software as a Service) applications resulting in better customer care, increased productivity, revenue, regulatory compliance and a decrease in Operating Expenses.
• Performed internal and external Security scans to identify and/or confirm the client systems were HIPAA (Health Insurance Portability and Accountability Act) and PCI-DSS (Payment Card Industry Data Security Standard) compliant, resulting in the discovery of several areas Security should be improved, Lack of Employee account management policy resulting in Employee account management issues, encrypting data at rest and in transit, and security patches not applied to critical systems, just to name a few, resulting in improved security.
• Trained Clients Employee how to use the new SaaS (Software as a Service) solutions and cloud applications resulting in faster employee adoption of the new systems plus a greater understanding of the importance of keeping data and systems secure to remain compliant with regulatory standards.

Confidential, Houston, TX

Director, Information Systems

Responsibilities:

• Established the Security Operations team, using the NIST framework, chartered with identifying potential exposures, Established Security Information and Event Management (SIEM) policies which included responding to security related alerts, and working with the CISO, Senior Leadership and team leaders across the company to prioritize Security projects resulting in overall improved company security posture and reducing risk.
• Key Stake holder in the redesign of the company’s hybrid data center approach, including the responsibility to increase security and improve Vulnerability Management by adding Software firewalls to our AWS VPCs and Next Generation Firewall to our DR site and updating policies to reflect the changes.
• Managed the day to day operations of the IT Quality and Audit team ensuring compliance with Company policies and processes, The Federal Information Security Management ACT (FISMA), Service Organization Control 2 (SOC2), Safe Harbor certifications, HIPAA, PII compliance and leading audits.
• Oversaw moving the company’s identity management application, including rolling out two-factor authentication, from the Houston data center to Amazon Web Services (AWS) resulting in the faster login times for the end users and the ability for the company to have its front end as close to the clients as possible.
• Lead the consolidation and migration of the IT departments service catalog from a home-grown support and ticketing system to a commercially available system (ZenDesk) resulting in a 60%-time reduction for end users to submitted service and help tickets. Below are a few highlights of the project.
• Facilitated the gathering of the key stakeholders from across the company to define the business case and requirements, project charter and vendor and product selection.
• Educated my business partners about the pros and cons between self-hosting and SaaS offerings, with the resulting decision to self-host.
• Defined and updated the Business Continuity Plan (BCP) and the Disaster Recovery Plan (DRP) with the needed information for the new platform.
• Directed and coached the 8-person internal team and the vendor throughout the upgrade project delivery the new platform on time (6 months) and 4% under budget.
• After the upgrade project was complete, I spearheaded the integration between NetSuite and several home-grown applications with the result of a 50% reduction of the time it took Finance to prepare and file quarterly financial reports.
• Reorganized and Expanded the IT department from 20 do-it-all staff member team into 6 focused service area teams totaling 65 members and a $6 million OPEX budget. This paved the way for the company to support a 20+% growth rate per year.
• Supervised the annual execution of the companies Disaster recovery plan with an eye towards identifying gaps and process improvement, including installing MacAfee.
• Lead design and development effort to Automate Clients Application patching, saving 160 man hours per month and reducing human error rates.
• Partnered with Finance to improve and automate the Revenue Recognition process reducing the time of fulfilling contracts from 2 weeks to 2 days.
• Supported Finance and participated as the IT Senior leader during the Sarbanes-Oxley (SOX) audit. Demonstrating from the IT side the company remained SOX compliant often identifying new projects to close minor gaps or to reduce the overall IT man power needed for the audit.
• Spearheaded the design and development of a companywide Change Management System and the related policies and procedures, and establishing missing security controls needed for audits with the added benefit of saving over 300-man hours per month and taking the process paperless.
• Key member of cross-functional leadership team charge with improving the Medidata Platform to reduce critical outages for our clients, this lead to a 10% reduction in customer Critical Incidents.
• Championed the development of tools to automate repetitive tasks such as deploying new client services, decreasing the time taken restore services by 50% and reducing human error.
• Key Stake holder on Data Center redesign and build out project with a $12 million-dollar Capex budget resulting in an Enterprise class datacenter, utilizing both our private cloud and Amazon Web Services creating a Hybrid platform to support our clients. This resulted in improved stability of the client facing platform and proving additional capacity for future company growth, all while coming in on budget and delivered on time.
• Lead a team in developing an Internal Management URL used for documenting and maintaining client installations and configurations reducing outages by 25%.
• Represented IT Service Delivery Leadership in customer meetings with the goal of building and strengthening customer relationships and improving the Medidata brand.
• Partnered with direct reports to build strong teams through revised job descriptions, defined career paths, improved hiring practices, vendor training, open communications, and upbeat work environment. All of which resulted in better customer support, reduced human error and employee turn-over by 50% for 6 years and running.

Confidential, Irving, TX

Contractor

Responsibilities:

• Onsite team lead of a Confidential team deploying IPTVe in client’s Data Centers around the nation.
• Used Confidential ADS to deployed images to server farms, and to configure servers to run IPTVe.
• Troubleshot and resolved Certificate permission issues preventing Communication between sites.
• Validated OS installation and configuration for quality control.
• Coached team in resolving hardware and software error messages with advanced troubleshooting skills.
• Mobilized team to troubleshoot General networking issues to isolate and resolve communication issues between servers.
• Developed step by step documents to instruct others how to complete various tasks from adding additional servers to troubleshooting.