SUMMARY

• More than 6 years of working experience with a technology team in goal oriented
• Design, deployment, and maintenance of data centers and application server clusters comprised of several thousand nodes
• Extensive experience in infrastructure management tools, and data center automation
• Experience with virtualization and cloud infrastructure, including: VMware, Xen, KVM, AWS, SoftLayer, etc.
• Familiar with most popular programming, scripting, and markup languages: python, ruby, C, etc. Favorites are PowerShell and python
• Working knowledge of advanced features and system internals of major operating systems: Linux, BSD, Solaris, Windows, MacOS
• Consistently achieve 99.999\% uptime for supported systems

TECHNICAL SKILLS

Programming: Java, JavaScript, Visual Basic, CSS,PHP, Perl, HTML

Systems: Windows (XP/ Server 2003, 2008, 2008 R2), MAC OS, Linux

Cloud: VMware (4.1,5.0,5.1,5.5 and 6.0), Cirtix, SoftLayer

Applications: MS SQL Server, MS Office Suite, Visio, MS Project, MySQL

Hardware: Storage (NetApp, EMC, Centera), Server, Switches, Routers, and PC.

Networking: Ethernet, VPN, TCP/IP, LAN/WAN

Technologies: 802.11b Wireless

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer III

Responsibilities:

• Successful migration of traditional Data Centers technologies to Cloud based technologies; this had immediate impact on reducing Confidential budget.
• Designed highly available network and server access solutions which improved overall systems availability by 25%.
• Build and manages 132 ESX /ESXi hosts in 7 different Data Centers globally.
• Build and manages 11 Cisco UCS - 5108 chassis blade system
• Build and manage 9 HP Blade System C700 chassis
• Manages over 900+ VMs (Windows, Linux/Unix, Cisco Appliance VMs and other).
• Manage HP standalone servers and configure Virtual connect
• Manage and Support Cisco UCS SAN on Cisco UCS
• Just upgraded our NetApp Grid from 7 mode to cluster mode.
• Managed and support the Vcenter Environments in Minneapolis/Boston/India/Vegas
• Upgraded to new VMware from 5.0 to 5.5 environment on HP and Cisco UCS Chassis blades
• Upgraded Vcenter datastores from Fibre channel (FC) to NFS.
• SQL Server administration duties
• Setup and administer ServiceNow for SysOps group
• Design and implement a new VMware 5.0 Environment in Cisco UCS Blade servers
• Build and manages IPT/Voice and Info Security servers.
• Setup LUN’s and Zoning for ESXi/ESX datastores on NetApp and Brocade switches
• Creates and maintains GPO for managed CompuCom servers.
• Maintains and use SCCM and SCOM to monitor servers, create custom OS images,
• Setup and maintain WSUS server to push out security patches to managed servers.
• Managed user permissions and NTFS Permissions
• Managed and supported DFS tunnels and DFSR for File servers as well as for data migration
• Managed and supported EMC Avamar backup for Vcenter to backup VM’s and windows/Linux file system
• Lead and often coordinating scheduled and unscheduled system maintenance after hours
• Submit, edit, update, and close service request tickets via ServiceNow regarding all manner of network/server performance, troubleshooting, problems, incidents, and general requests.
• On-call duties one week every month

Confidential

Systems Engineer

Responsibilities:

• Design and write code to enhance new and existing applications
• Customize software and web applications (WordPress, CM/ECF, CHAP, and Intranet).
• Maintain, enhance and test the features of the courts on-line case processing system
• Create and execute test plans, gather technical requirements and assess the technical needs of our existing court systems and provide code review to the IT Team.
• Build and manages ESX hosts in 3 different locations.
• Set up and maintain user Citrix profiles.
• Build and manage 50+ HP DL380 and Cisco UCS C240 servers.
• Use of Source Control System to maintain code versions
• Lead daily SCRUM meetings within the IT department.
• Provide support for server and networking components, desktop personal computer hardware components, and courtroom-related equipment and software.
• Provide prompt response to help desk service requests and provide resolution with a high degree of professionalism and accuracy.
• Monitor critical infrastructure systems.
• Prepare and maintain technical documentation in the Wiki database
• Analyzes and revises existing functional documentation
• Evaluates business requirements and prepares detailed specifications that follow project guidelines required to develop written programs

Confidential

Systems/Applications Services Engineer

Responsibilities:

• Configured ServiceNow for Incident Mgmt and Service Requests
• Utilized technical skills to troubleshoot application & data issues
• Monitor and update ServiceNow tickets in a timely fashion
• Server/Network hardening to support availability
• Conversion of servers to Active-active configurations using port channels for network connections.
• Migration of server platforms to Cisco’s UCS B & C Series platform.
• Recommended future state business processes based on requirements and application analysis
• Research standard functionality & configuration options for new modules
• Executed system configuration for new modules and create technical system documentation
• Lead testing activities and troubleshoot issues following best practices
• Created training materials for end users, helpdesk, and application services
• In charge of Change management process for introducing system changes into production environment.

Confidential

Quality Tech Analyst

Responsibilities:

• Provided and assisted in design feeds for server/network architecture on various projects based on clients’ specifications and requirements.
• Monitoring and verification of manufacturing process conditions3
• Assisted manufacturing engineers in system design and integration.
• Setup medical machines that runs on windows 2003/2008 platforms.
• Troubleshootsystemfailures and assist with recovery of machines
• Uses Lean six sigma tools to inspect, analyze products, and machinery workflow.
• Hold meetings with ME and QE Tech to discuss process continuous improvement and Principles of Lean Management.
• Completed leadership training and created documentation for others.
• Experience and proficient in SAP methods
• Participated in the KAIZEN Events with engineers to reduced wipe by 60%, cycle time, increased labor efficiency.
• Help QE Technician with disposition of Non-Confirming Events

Confidential, Salt Lake City, UT

Analyst/Help Desk Support

Responsibilities:

• Created documentation for training and Help Desk teams.
• Performed Requirements Analysis and Design
• Performed level 2 troubleshooting on network and server infrastructure.
• Performed system integration and validation based Systems Engineers guidelines.
• Computer, laptop, phone repairs including OS installation.
• Troubleshoot and maintain personal computer hardware and software.
• Attended different lectures of specialist, which helps to increase efficiency of users.
• Attended the various seminars, which helps me to increase my knowledge.
• Interviewed and held meetings with clients regularly to update them on project status
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the application life cycle.
• Prioritized business and systems problems; analyzed legislation and conducted impact analysis.