PROFESSIONAL SUMMARY:

• More than 10 years of experience in Desktop Support, system administration, which include: System analysis, designing of Network Infrastructure, Software Package Installation, Network monitoring , Troubleshooting and fixing Software and Hardware connectivity issues and peripherals
• Able to configure Active Directory Group Policy Design and Settings for Domain Level, Location Level, Global Workstation Level and Windows 7 GPO's.
• Able to design, install, configure and coordinate of all Microsoft Windows 7 and Mac OS X Client application integration, updates and functionality.
• Ability to learn new existing hardware and software and adapt to new environment.
• Able to assess and resolve application compatibility issues with Windows 7
• Able to prepare and deploy Windows 7 with SCCM Deployment Application software
• Able to deploy Microsoft Windows 7 client new OS deployments with OS migrations from Windows XP and Windows 7 Windows 7 to Windows 7 Migrations with OfficeOffice2007, Office2010 and 2013 migrations.
• Able to establish and continually improving the policies, procedures and methodologies surrounding the packaging and distribution of software.
• Able to deploy windows 7 by using WAIK
• Able to deploy Windows 7 by using WDS
• Able deploy Windows 7 by using Lite Touch Installation
• Able to provide enterprise server solutions to corporate clients according to the business process and requirements of the organization
• Able to configure, install and test the blackberry enterprise servers
• Able to communicate with the customers and provide onsite and offsite troubleshooting assistance and maintainers on the network infrastructure
• Able to analyze errors that are being caused due to operating system malfunctioning in mobile handsets and create update patches for existing and new the stock
• Familiarity with application packaging and publishing operations
• Application Deployments of Windows 7 and Med-V XP , APP-V MSI-EXE.
• Able to ensure accordance with best practices in packaging and deployment
• Able to ensure accuracy and integrity of installation instructions, test scripts
• Able to ensure risk mitigation is perform with a project
• Able to ensure compliance with seed test requirements
• Able to manage application lifecycle management roadmaps
• Able to create application packages as request

TECHNICAL EXPERTISE:

• Operating Systems : Windows Server 2012, windows Server 2008, Windows 8,
• Windows 7,Vista XP, Apple and Linux
• Software : Microsoft Exchange 2012, Exchange 2010R, Exchange 2007,
• Symantec Backup Exec, Blackberry Enterprise Server
• Hardware : HP Proliant DL Server Series, Dell Power Edge Server Series, HP,
• IBM, Dell, Toshiba, Acer, eMachine Laptop and Desktop Firewall,
• Switch and Router.
• Services : Active Directory, Site Replication, DFS Replication
• Protocols : TCP/IP, LAN, WAN, WLAN, DHCP, DNS, HTTP, HTTPS,
• FTP, SMTP, and SNMP
• Applications : Microsoft outlook 2010, Office suite 2010, Office suite Pro 2013, SCCM

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Support

Responsibilities:

• Able to worked with a Selected Team that installed a new cutting edge Technology called Omega PS60 by Pharos, this deice provide security for any network printer, copier, or multifunction device.
• Able to ensure that the end user walk up to any device connected to a PS60, Swipe their ID card across a reader to authenticating themselves or login. Immediately after their authentication, all of their queued jobs are printed and then tapped the sign out button to log out themselves from the printer.
• Able to ensure that after the installed of this device security, The PS60 ensures that output devices only allowed authorized employees. And so, no one can print on a single-function printer or print, copy, scan, fax, and e-mail on a multifunction device until they have been authenticated by printer on which they swipe their employee ID
• Able to ensure during the testing process document security is secured printer Jobs wait for their owners. No job is printed until its owner has been authenticated at the device
• Able to educate JPM Chase employee, about it easy to use by swiping their ID, process of authentication takes place, then tap print job release, employees simply swipe their ID card across the card reader attached to the printing device. On multifunction devices, a card swipe also authorizes employees to copy, scan, fax, and e-mail.

Confidential

Desktop Support

Responsibilities:

• Able to provide highly demonstrate support for software applications, PC Hardware , and remote user support
• Able to provide effectively troubleshooting of software, hardware problems and Operating System, Mobile devices problem on knowledge based and research as necessary
• Consistently deliver a professional and positive customer service experience while setting up webcast live meeting event for employees
• Able to assist in wiping Data of legacy operating system that were been selected for disposable
• Able to recommend a resolution of an issue that is being posted during the IBM community chart discussing.
• Able to provides telephone technical support for hardware and software issues for staff
• Able to provide a positive support experience by identifying and prioritize communicates issue resolution over the phone
• Performs follow-up assessment of previously resolved issues
• Delivers support to both technical and non-technical County users by communicating on matters such as product use and configuration. Answers questions and resolves specific problems.
• Used SCCM during the deployment project.

Confidential

Desktop Support

Responsibilities:

• Deployed the dock station based on the floor map been given and the employee name
• Setup the double monitors primary and secondary
• Assisted in the deployment and performs other duties as required Project Manager
• Ensure that windows 7 deployment machines completed get the network connectivity at the end users cubic
• Used SCCM during the deployment project

Confidential

Desktop Support

Responsibilities:

• Setup desktop computers, laptops and peripherals and then test network connections after completion of refresh computers and laptops is done successfully at the employee desk
• Interact with staff on desktop problems and their resolution
• Ensure the employee are able to connect to their network printers, share drives, and then the domain that they do belongs
• Able to maintain computer peripheral devices like printers, scanners and resolve their associated problems
• Used SCCM and APP-V Sequencer for this deployment project.

Confidential

Desktop Support

Responsibilities:

• Able to use the USMT 4.0 to migrate existing Office user settings to Office 2010, and ensures that the update to USMT 4.0 must be installed Document specific applications, verify application and Hardware compatibility issues
• Able to identify pilot users and the document or resolve any issues with the pilot
• Participate in the Unite wide rollout and then follow up with the Users daily
• Assisted end Users to resolved technical issue or user related issues
• Able to play a role during the project as a floor runner by ensure that deployment is successfully without any issue, connect all the peripherals such as mouse, keyboard double monitors if require and ensure internet connectivity.
• Used SCCM during the deployment project
• March - April 2013Able to provide to deploy Office 2010, through media such as network share, Group Policy startup scripts, managed deployment, application virtualization, and presentation virtualization.
• Able to describe the upgrade process for Microsoft Office 2010, including the various upgrade options and data migration paths.
• Able to use the USMT 4.0 to migrate existing Office user settings to Office 2010, and ensures that the update to USMT 4.0 must be installed

Confidential

Desktop Support

Responsibilities:

• Provided a LeadTech support role in resolving an issued that occurred during the Windows 7 deployment execution.
• Monitor builds via SCCM reporting during the migration phase
• Deep knowledge and experience with Windows Server 2003/2008 technologies, Systems Management, and Active Directory
• Network protocols/services and Network infrastructures experience
• Strong communication skills both verbal and written skills to develop technical documentation and presentations
• Confidential

Network Administrator

Senior Field Network Engineer: The Contingent is a global technology services company specializing in Managed Secure Wide Area Networks, Integration, logistics and maintenance for large enterprises. As a field Senior Network engineer, my responsibility is overall IT day to day operation, deploying and manage WAN infrastructure like circuits, security appliances, routers, switches, wireless devices and many other components found in large, multi-site networks. This includes ensuring proper maintenance and operation of servers, connectivity equipment and user accounts. In addition I act as an escalation resource for server issues and provide executive level server side support.

Responsibilities:

• Microsoft Windows Server 2008 and 2012 Operating Systems: Domain Management, Active Directory, Group Policy Win server 2008 and 2012
• Manage Windows WSUS Server for Windows Patch Security Updates
• Monitor/Maintain backup jobs using Symantec Backup Exec
• Network and Server Monitoring for performance and utilization using PRTG Network
• Monitor/Main Deployment of SOPHOS Antivirus and Management Server
• Implementation of Sonic Wall SRA 4200
• Configuring/Troubleshooting/Filtering websites using Celestix
• Maintenance of Cisco 3560 Cisco 2950 Switches

Confidential

Field network Engineer

Responsibilities:

• Provides technical support for installs, configurations, upgrades, and advanced troubleshooting on printer problems. Troubleshoots and repairs laser printers, multi-function devices, label printers, plotters, scanners and fax machines.
• Also troubleshoots network connectivity issues from printer to communication closet. Provides desktop support for software, drivers, printing and scanning issues and provides print queue support on the print servers.
• Builds print queues as needed and resolves print queue problems. Provides support for legacy printing processes including IP configuration and changes through various servers across the WAN. Provides reports, completes requests for assistance, determines best methodology for providing printer repair service, and determines appropriateness of moderate changes or modifications.
• Prepares continuity books for repair of legacy printers and documents and posts standard operating procedures for all personnel. Responsible for coordinate repair and replacement parts with manufacturer. Such as: HP Multi-Function printers, all models of laser class printers.
• HP- Designed plotters. Lexmark- Multi-Function printer. Lexmark- all models of laser class printer, Xerox- Multi-Function printers and Xerox- all models of laser class printers

Confidential

Field Solutions

Responsibilities:

• Participated in a team deploying of Windows 7 across multiple systems. These include an in-place upgrade, a new installation, a refresh or replacement.
• Install and test desktop software applications and internet browsers
• After the completion of the deployment, then test computers to ensure their proper functioning of computer systems, network connectivity as well as the ports
• Adhere to policies and directives of the company
• Setup computers and install software for various applications and programs and then report into Dell database both information of legacy Unites as well as newly unite that is being deploy to the floor such as it model, serial numbers and the asset tag of the system
• Used SCCM during the deployment project
• Dell Windows 7 refreshes Desktop and Laptops image deployment process development and documentation.
• Boot Image and followed the task sequence
• Old legacy computer Packages and returned of the new imaged computers to the designated cube directed by the IT information.
• Assist with the deployment of new Desktops and Laptops
• Design, installation, configuration and coordination of all Microsoft Windows 7 and Mac OS X Client application integration, updates and functionality.
• Able to assess and resolve application compatibility issues with Windows 7.
• Able provide Hyper-V, System Center Virtual Machine Manager and Citrix Xen Desktop support.
• Microsoft Windows 7 client new OS deployments with OS migrations from Windows XP to Windows 7 Migrations, Office 2003 to Office 2007, Office 2010 migrations and other application

Confidential

Network Administrator:

Responsibilities:

• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealing with often frustrated users.
• Responsible for security, documenting and the configuration of the system.
• Troubleshoot any reported problems and System performance tuning and ensure that the network infrastructure is up and running after the system upgrade.
• Managing a team of 8 system/ network support executives.
• Setting up the process for attending to the support request from the users.
• Laying down the network design for the premises and recommending the required equipment.
• Co-coordinating with vendors for the procurement of goods and internet linkage.
• Getting the issues solved in a timely manner and escalating the problems which require intervention from higher levels.
• Securing the mail servers, application servers and nodes from any security threats by installing firewalls and other security suites.
• Getting desktop PCs assembled and Operating systems and other applications installed
• Able to deploy, maintain and troubleshooting mail servers, application servers, DHCP servers and modems during down time.
• Ensuring proper working of all the equipment.
• Producing reports network productivity, plans and issues for higher management.
• Proven ability to technically involve in the maintenance and administration of servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches as well as a vast array of additional technologies inclusive of both hardware and software.
• Proven ability Network administrators are responsible for making sure that the computer hardware and network infrastructure for an IT organization is properly maintained.
• Able to deeply involved in the procurement of new hardware, rolling out new software installs, maintaining the disk images for new computer installs, making sure that licenses are paid for and up to date for software that need it.
• Able to maintain the standards for server installations and applications, and monitoring the performance of the network, checking for security breaches, poor data management practices.

Confidential

Network Administrator

Responsibilities:

• Assisted in the migration of the Hisco Services Application Packaging role
• Able to creation and implement of transforms such as.MST, Merge Modules .MSM and Patches .MSP within an application package
• Able to working in an Application Packaging role for standardized and locked down environments.
• Proven ability to use MSI Windows Installer Technology
• Proven ability to use Admin studio tools for Application Package that consist with Install shield, capture an installation using repackaging wizard, wise package studio and Orca, App-V, VMware and SMS and convert a legacy project to a repackage project.