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Network Technical Support Engineer Resume

SUMMARY:

  • I is an American technical support engineer wif over 7 years of experience in teh network field. Wif a bachelor's degree in electronics and communication engineering
  • I has a great network knowledge, troubleshooting and customer handling experience. I has a technical aptitude and I is very passionate about technicality.
  • Wif a strong team play spirit, I is capable of quickly learning and leveraging new technologies.

TECHNICAL SKILLS:

WAN technologies: Frame relay, Metro Ethernet, ATM, DSL, ISDN

Routing protocols: RIPv2, EIGRP, OSPF, BGP

Network Monitoring: WAN, LAN, Firewalls and Voice devices

PROFESSIONAL EXPERIENCE:

Confidential

Network Technical Support Engineer

Responsibilities:

  • Troubleshooting Cisco routers and switches (mainly L1 and L2 troubleshooting).
  • If a higher level of experts support is needed we escalate teh matter to them wif our findings and recommendations.
  • Make sure that all teh entities are updated regularly and coordinate between them.
  • Communicate wif teh customer through phone, mails, or instant massaging (live chat).
  • Professionally document all troubleshooting and incident management actions.
  • Mentoring and developing program for new joiners.
  • Perform shift leader and team leader duties.
  • Experience in working in a 24/7/365 environment.

Confidential

Technical support

Responsibilities:

  • Configuring all kind of DSL modems.
  • Troubleshooting DSL modems that has issues and fix them.
  • Configuring wireless access points.
  • Deliver and collect network devices from customer.
  • Check customer’s line problems and open tickets to escalate teh issue if needed.
  • Document all troubleshooting and incident management actions regularly.

Confidential

Responsibilities:

  • Implementing DSL configuration to all kinds of modems and all type of connections either by visit to teh customer premises or by phone.
  • First and second line troubleshooting.
  • Troubleshooting all kinds of internet issues (no browsing, slowness, packet drops) and resolves them.
  • Dealing wif all kind of people wif different levels and insure customer satisfaction.
  • Engaging teh expert teams if teh issue needs a higher level of investigations.

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