PROFESSIONAL SUMMARY:

• More than 9 years of IT Industry experience in Microsoft Server 2003, 2008, 2008 R2 and 2012/2012R2.
• Managing Windows servers, EMC Backups & Storage, MS Cluster and VMware & Hyper - V Virtualization.
• Designing datacenter, Backups and Storage solutions as per client’s requirement.
• Hand on experience on IT application like Labtech, Kaseya and Connectwise.
• Extensive experience in Microsoft Cluster Service& High availability (2003,2008R2,2012 and 2012 R2), Virtualization {Hyper-V & VMware}, SAN and iSCSI, FC storage, Disk {Basic & Dynamic}, Windows server backup, Windows Deployment service, Hotfix, Bit locker, Disk Management and basic noledge of Active Directory, DNS & DHCP.
• Specialized in designing Hyper-V Cluster, SOFS, SQL Always ON and Hyper-V Replica.
• Configured & Managed VMware Exsi host 5/5.5
• Delivering s and triages to enable engineers to better understand the intricate details of various components when configuring/managing/troubleshooting an issue.
• Delivered global pro level Business to Business support for Microsoft Clients.
• Analyze and deliver best solution to client for backups, storage, virtualization and clustering.
• Resolve client technical issues through diligent research, reproduction, and troubleshooting.
• Document all technical inquiries, troubleshooting, develop and review content for noledge base.
• Debugging Memory dump in order to find probable cause of server crash.
• Resolving BSOD issue of Windows server on Physical and Virtual machines.
• Performed System Maintenances according to the requirements.
• Installation & Configuration of Operating Systems, Server 2003, 2008, Windows server 2008 R2 and Windows server 2012 and Windows server 2012 R2.
• Extensive experience on various backup applications like EMC AVAMAR & Data Domain, Amazon S3, Symantec BackupExec, Vranger, Appassure, Vault, CA arcserve etc...
• Extensive experience on designing, configuring and managing HA servers and DR SAN.
• Configured and managed DR site for business critical servers like SQL and Exchange etc...
• Configured and managed local or remote replication for business critical application.
• Configuration & Troubleshooting of Internet & Mail Accounts.
• Understanding of Private and Public cloud.
• Microsoft Cluster (Win 2003, Win 2008, Win 2008R2, Win 2012& Win 2012 R2):
• Configuration, Managing and Troubleshooting of Microsoft Cluster Service (MSCS) on Windows Server 2003, Windows Server 2008, Win 2008 R2, win 2012 and Win 2012 R2.
• Configuring, Managing and Troubleshooting Hyper-V failover cluster, SQL Always ON, SOFS and DAG etc...
• Root Cause Analysis for Cluster\Resource Failovers.
• Configured and Troubleshoot Storage/Quorum issues.
• Configured and Troubleshooting node connectivity issues.
• Configuring and Troubleshooting geographically-dispersed and multi-subnet clusters.
• Managing & Configuring LUNs from iSCSI-SAN or FC-SAN.
• Managing & Configuring NAS and Cluster NAS.
• Troubleshooting common volume recovery issues, MBR corruption issues etc.
• Managing, Configuring & Troubleshooting H/w Raids and software raids (Simple, striped, spanned, mirrored volumes).
• Configuring and Troubleshooting iSCSI disk presentation issues and assist in provisioning new LUNs.
• Configuring MPIO on Windows server and SAN.
• Configuring SAN and troubleshooting SAN issues.
• Performing monthly maintenance and upgrading SAN and NAS firmware.
• Recovering basic and dynamic disks in inaccessible conditions.
• Troubleshooting storage by the aid of VDS, Storport and iSCSI traces.
• Understanding of storage stack, file systems.
• Troubleshooting disk corruption/disk performance issues.
• Configuring, Managing backup and data replication for clients.
• Designing backup solution on cloud, local or remote site as per client requirement.
• Understanding of VSS architecture.
• Restore and troubleshoot common backup scenarios.
• Taking and restoring a BMR or ASR backup and troubleshooting the backup/restore process.
• Troubleshooting the Microsoft Volume shadow copy service, analyzing VSS traces, usage of vshadow, diskshadow tools.
• Troubleshooting issues pertaining to backup of running virtual machines, PDC, system state, databases (SQL, Exchange, DAG...etc.)
• Configuring, Managing and Troubleshooting Virtual servers.
• Setup and managed Hyper-V cluster wif guest clustering.
• Managed Hyper-V cluster using SCVMM 2012.
• Setup and managed Hyper-V replica
• Setup and managed Cluster shared volumes.
• Setup and managed Primary and secondary site in Hyper-V and VMware.
• Managing, Configuring &Troubleshooting virtualization software like Virtual Server 2005 R2, Hyper-V 2.0 and Hyper-V 3.0, VSphere 5and 5.5.
• Extensive noledge in advance features of ESX VMOTION, SVMOTION, HA and DRS.
• Managing, configuring & troubleshooting host and guest network connectivity issues.
• Installed & configured Windows server 2003/2008/2012 R2.
• Performed maintenance and patches on monthly basis.
• Upgraded Windows servers and migrated roles.
• Service pack and Hotfixes installation - troubleshooting of errors that are generated during their integration.
• Driver signing and installation.
• Deployment using Windows Deployment Services.
• Unattended and mass deployment of Windows client and Server operating systems.
• Managing, configuring & implementing hardware/software for production.
• Driver installation of all hardware devices such as USB, CardBus PCMCIA / PC Card, FireWire, Network Cards, Printers etc.
• Troubleshooting driver installation issues.
• Deployment of operating systems like Windows Server 2003, Windows Server 2008, Windows XP, Windows Vista, etc. through Sysprep, Remote Installation Services, Windows Deployment Server and WinPE
• Preparation of answer files through Windows System Image Manager for deployment of Windows vista, 7, server 2008 and R2.
• Integration of Service packs, hotfixes, driver packages, various software into the image.
• Familiar wif Norton Ghost imaging tool.
• Basic noledge of Active Directory
• Basic noledge of Networking (DNS, DHCP, WINS).
• Worked on Sonic wall and Cisco Firewall maintenance services.

PROFESSIONAL EXPERIENCE:

Confidential

Datacenter Systems Engineer

Responsibilities:

• Design, setup and configure Storage and backups hardware in Data center for production and Business continuity.
• Implemented Pure Storage (All Flash) M10. Migrated data from legacy storage to Pure Storage.
• Deploying, configuring and managing Windows/Linux servers in VMware 6.0 environment.
• Configure and manage VMware advance features like, VMotion, HA and DRS.
• Managing EMC XtremeIO and Nimble CS300/240 storage. Configuring and Managing EMC Avamar 7.2/ 7.3/7.4 and Data Domain 4200/2500 backups and replication for any operational and Disaster recovery.
• Integrated EMC XtremeIO wif Vplex to make Active - Active VMware Datacenter sites.
• Responsible for management and maintenance Windows servers in physical and VMware environment;
• Setup and managed Hybrid cloud on Microsoft Azure for storage and DR.
• Promoting new servers, upgrading and decommissioning legacy servers. Performing patches and upgrading application to keep environment up to date. Troubleshooting and recovering servers in case of any disaster.
• Serve as a technical resource for existing and new projects and provide guidance/insight on projects;
• Manage and support Active Directory and Exchange email server environment;
• Configuring and managing Domain controllers, user data such as account name, department, phone number and affiliation. Adding/Removing users in domain and assigning permissions on network share folder as per policy.
• Managing DAG Exchange database and user’s email accounts. Also, taking backup for any disaster recovery.
• Optimizing current EMC Avamar, XtermeIO and Data Domain environment. Based on analysis prepare presentation and work on projects.
• Implemented CentOS 7 for Tenable security servers.
• Operate in a 24x7 highly scalable server infrastructure wif emphasis on excellent time management skills, meeting strict deadlines;
• Supporting Data center environment during office hours. Also, providing on call support for maintenance activities over weekends.
• Contribute in the architecture design, deployment, and development of IT services and associated processes and procedures;
• Deployed websites on IIS 8 wif Kentico application.
• DR Design, Implementation and documentation for the customer, DR Test drill, Integrate wif Production/QA/DEV environment. Review and prepare Visio diagrams for EMC Storage and EMC Backup racks wif CISCO switches.
• Prepare SOPs for day to day activities related to VMware, servers, Storage and Backup recoveries in Data center.

Environment: EMC, IIS 8, VMware Datacenter, Azure, CentOS 7, VMotion

Confidential, Dallas, Texas

Datacenter Systems Engineer

Responsibilities:

• Configuring & Managing Backups using EMC Avamar M1200 & M2400, EMC Data Domain 4200 & 2500, DDBoost and Networker.
• Configuring & Managing Backups & Storage on Physical & Virtual Environment of Windows, UNIX, AIX and Linux.
• Performing Backups and DR testing on business critical application like Exchange, MS SQL, Oracle, SAP and DB2.
• Integration of Backup Platform wif Cisco Nexus Platform and DR Replication configuration and support.
• Created customized reports in DPA v6.1.1 & 6.2.1 server. Scheduled daily reports to OSF NOC team (backup failures, Avamar/Data Domain utilization and trending).
• Migrated DPA servers from v6.1.1 to 6.2.1 and performed regular patched.
• Installed, configured and Managed ESRS servers on Windows v2.28 and Linux 3.10.
• Add/Removed EMC devices to ESRS servers.
• Prepared SOP document for managing Avamar, Data Domain, DPA and ESRS servers
• Performed regular patch on Data domain servers.
• Configure and manage remote replication of EMC VNX using EMC recover point. Perform DR drill, fail over testing and DB refresh for the production data.
• Generate and Analyze weekly reports on the performance parameters such as IOPS, transfer rate and cache performance of all storage systems.
• Configure, Schedule and manage backups, restores and replications of VMware, SQL, Windows, Linux, Exchange environments using EMC Avamar 7.1/7.2 and Data Domain 2500/4200.
• Co-ordinate internally wif all the teams and configure Backups on servers and retire servers from backups upon request.
• Configure and manage Tenants, Tenant Units, Mtrees, DDBOOST, CIFS and NFS Shares on Data Domain using DD systems manager/ DDMC.
• Process all storage and backup related L2/ L3 tickets (incident, service, change) adhering to the SLAs.
• Storage and Backup design/Monitoring: Identify the client’s requirements by detailed discussions/meetings wif client, functional users, functional/technical consultants, and process owners to collect requirement specifications, metrics and key performance indicators. Review resources availability, timeline availability and project deadlines and milestones. Re-assign and align current project initiatives to meet new or existing requirements.
• Implementation of the Storage/Backup projects: Scope the project in detail and phase out the deliverables; estimate the project hardware requirements; support the project team; discuss wif Project Manager on back up plans to ensure delivery.
• Project execution: Execute, control and monitor project; ensure timely delivery; participate in status meetings; update track progress to project manager; discuss project defects wif team and client team members. Work on process improvement projects.

Environment: Windows v2.28, NFS, Linux

Confidential

Technical Consultant

Responsibilities:

• Setup and managed backups mainly Evault Backup, Symantec Backupexec 2012/2014, AWS S3, DELL Vranger 6.1/7.1, Appasure 4 and 5, Storegrid 4.5 etc.
• Setup and Managed replication between Primary and DR site on Windows, VM and Storage level.
• Managed storage and VMs on vSphere Esxi host 5.5
• Extensive noledge in advance features of ESXi vMOTION, SvMOTION, HA and DRS.
• Monitor Esxi host performance and setup alerts on Vcenter server.
• Perform maintenance like storage upgrade and vMotion on vSphere cluster host after hours.
• Setup monitoring alerts on Industry leading tools like Labtech and Kaseya.
• Managed projects and tickets using Connectwise ticketing tool.
• Deployed backup agent remotely on clients.
• Setup and Managed backup applications of SAN, NAS and DAS.
• Experience in Virtualization technologies like installing, configuring, VMware vSphere 5/5.1/5.5 server and Hyper-V server 2.0/3.0/4.0/5.0
• Creation, management, administration and maintenance of Virtual servers and host.
• Upgraded 2003 server to Windows 2008r2 and 2012.
• Commissioned and Decommissioned Windows servers as per business requirements.
• Performed maintenance work on network device like switches and firewalls on monthly basis.
• Assign LUNs to Virtual host and managed datastore.
• Performing hardware upgrade on Server and VSphere Esxi hosts.
• Migrating VMs on vSphere and Hyper-V host.
• Monitor alerts on vSphere host.
• Implemented DAG 2007/2010 and SQL and File Cluster servers.
• Setup and managed SQL server High availability wif MS Cluster, Appassure replication and SQL always on applications.
• Setup, managed and troubleshoot SQL maintenance plan on SQL server 2005, 2008 R2 and 2012 servers.
• Performed exchange mailbox level and Database level backup/restore.
• Create and delete exchange mailbox.
• Setup and Managed Hyper-V cluster using SCCM 2012.
• Fixed backup and VSS related issues.
• Performed disaster recovery in production down scenarios.
• Setup automation using PowerShell and Labtech on servers and workstation.
• Managing storage like DELL EqualLogic, Netapp, EMC and HP.
• Delivering triages to on weekly basis.
• Assigning tasks to team and provide assistance.
• Handling escalation and provide action plan to team.
• Managing iSCSI and FC LUNs to Datacenter.
• Prepared SOW and migrated Datacenter.
• Designing backup and Disaster recovery solution for clients.
• Managing and configuring VPNs for clients.
• Configuring and maintaining backup jobs on business critical servers like PDC, Exchange and SQL.
• Performing disaster recoveries for business continuity.
• Managing Exchange for clients wif Exchange 2003/2007/2010, OCS 2007 R2 environment in a multi domain/multi forest environment.
• Administering/managing Microsoft Forefront Gateway for message tracking, Antivirus/ Anti-spam policies, Directory synchronization issues, etc.
• Designing, implementing Active Directory & messaging solutions on Microsoft Technology, providing support/handling escalations and integrating various products & troubleshooting on Windows platform.
• Configuring IIS Backup and Recovery in IIS.
• Deployment of Active Directory domain services across multiple sites/subnets, Administration, Group policy Objects, etc.
• Setup and managed DFS replication between main office and branch office over site to site VPN.
• Assigned and managed NTFS permissions to share folders on servers and NAS devices.
• Managing FSMO roles while doing maintenance, backups and disaster recovery.
• Deployed Client OS and Server remotely using WDS and Labtech application.
• Performed patching on servers using Labtech and WSUS.
• Hand On experience of Capture image of OS and deployed on multiple machines.
• Understanding of PXE boot and Windows PE environment.
• Backup/recovery of Servers, Exchange database maintenance, performance monitoring and Patching Exchange Cluster Nodes, etc.

Environment: AWS S3, NetApp, SCCM 2012, IIS, SQL server’12, Hyper-V

Confidential

Escalation Engineer

Responsibilities:

• Managing and troubleshooting on Microsoft Cluster (Hyper-V, File server, DAG, and SQL etc.)
• Configuring and Managing VMs and Cluster on Hyper-V and VMware Esx 5.0/5.5 environment.
• Experience in managing Windows Raid configuration. {Raid 0, Raid 1 and Raid 5}.
• Configuration and administration of Windows Server Cluster 2003, 2008, 2008R2, win 2012 and Win 2012 R2.
• Creating storage groups, initiator registration, bind LUNS using Microsoft iSCSI target software.
• Managing storage including storage provisioning, performance tuning, adding volumes, assigning ports, data movement, maintenance of severs & troubleshooting problems in environment.
• Performed unattended OS installation.
• Configured domain control server 2008/2008 R2.
• Configured OUs and objects in DCs.
• Managed FSMO roles and transfer role as per requirement.
• Performed authoritative and non-authoritative restore in active directory.
• Configured and Managed GPOs and deployed .msi package.
• Configure VMs on Hyper-V and networks.
• Creating and managing VM using SCVMM 2012.
• Managing Hyper-V cluster using SCVMM 2012.
• Setup and Managed SQL Cluster 2008R2 and 2012.
• Troubleshoot and fixed Cluster backup related issue wif Veeam and Commvault backup application.
• Assisted in migrating datacenter wif critical servers.
• Hand on experience OS deployment tools like WDS, Sysprep and ImageX tools
• Understanding of MS deployment tool WDS architecture and services.
• Resolving servicing and hotfix issues on servers.
• Fixing Disk issue. {Recovering Volumes from RAW or Unallocated state using MS internal tools}
• Managing disk space and system resources.
• Managing and troubleshooting on Windows server Backup and 3rd party backup software.
• Understanding of VSS architecture.
• Consults wif other technical areas to resolve complex problems.
• Providing technical support to users, solving connectivity problems.
• Debugging Memory dump to find probable cause of server crash.
• Resolving BSOD issue on critical and non-critical Windows server.
• Troubleshooting the production Issues according to the Ticket Priorities.
• Performed System Maintenances according to the requirements.
• Understanding of Disk architecture and storage.
• Performed Fail back & Failover of Disk groups.

Environment: Microsoft Hyper-V, VSphere 4 and 5.