TECHNICAL SKILLS:

Operating Systems: Windows 98, 2000, XP, 7,10, NT Server, Windows Server 2000, 2003, 2005, 20072010, Microsoft Suites

SKILLS: active directory. (5 years), DHCP (Less than 1 year), DNS (Less than 1 year), Network security (Less than 1 year), security (Less than 1 year)

IT technologies including: DHCP, DNS, SMTP, Active Directory configuration

Content: Filtering/ Network security

WORK EXPERIENCE:

Systems Administrator

Confidential

Responsibilities:

• Supported efficient operations of the company by providing technical support for company computers and phone systems including peripherals, software, and networking equipment.
• Worked with software vendors when necessary to resolve 3rd party software conflicts.
• Installed physical network infrastructure at several locations in Alabama and South Carolina.
• Installed and maintained ticket system and inventory management system designed to track and report on individual support requests throughout the company.
• Managed A/D and Exchange services as well as VM - Ware and Cisco IP phone systems.

IT Technician / Remote Support

Confidential

Responsibilities:

• Provided 24x7 remote support for the entire company. Built and maintained end-user Windows XP and Windows 7 desktops, Windows (NT-2010) servers, and UNIX web servers.
• Administered the company website as well as several internal web applications used by staff. Administered department's ticket system, domain controllers, exchange server, and active directory.
• Also provided maintenance to VMWare ESX virtualization servers and coordinate routine departmental technical maintenance.

Director of Information Services

Confidential

Responsibilities:

• Provide 24x7 remote support for the entire company.
• Build and maintain end-user Windows XP and Windows 7 desktops, Windows (NT-2010) servers, and UNIX web servers.
• Administer the company website as well as several internal web applications used by staff. Administer department's ticket system, domain controllers, exchange server, and active directory.
• Also provide maintenance to VMWare ESX virtualization servers and coordinate routine departmental technical maintenance.
• Maintained and serviced Emergency 911 dispatch center and fleet of mobile devices (ambulances).