Electrical Engineer Resume
3.00/5 (Submit Your Rating)
Irving, TX
SUMMARY:
- 5 to 7 years of experience in NICE recording & communication surveillance.
- Extensive technical knowledge of the NICE Recording system.
- Call Center Expertise - ACD, Avaya PBX, ASAI, GeoTel, SBC, Network IVR, and Voice and Data Networks
- Electrical engineering, computer science, mathematics, physics, or other technology field focusing on speech technology
- Expert knowledge of state-of-the-art research in speaker verification and identification
- Solid understanding of signal processing, pattern recognition, and statistics
- C#, C++, Java, Soap, Web-Services, SOA concepts, XML, DB. Experience with object-oriented programming (OOP)
- Strong design-driven coding and scripting skills, e.g. Python
- Experience using SQL Server, Reporting Services Data mining, Business Intelligence (BI)
- Ideal candidates will have embedded software or app development experience
- Knowledge of digital signal processor code development and/or porting is a plus
- Knowledge of noise reduction, beamforming, echo cancellation is a plus
- Knowledge of multi-factor biometric solutions
- At least 3 years’ experience in infrastructure or application-level vulnerability testing and auditing
- At least 3 years of system, network and/or application security experience
- At least 2 years of experience involvement with development team(s) that delivered commercial software or software-based services (development, QA testing, or security role)
- Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
GENERIC MANAGERIAL SKILLS:
- Required to be organized, possessing project management skills, and strong follow-up skills.
- Able to set goals and complete deliverables with minimal direction and/or support, as well as the ability to identify and escalate broader issues.
- Must be able to work in cross functional team environments, possess good interpersonal skills, while being able to work independently.
- Self-starter, with the ability to "think outside the box", applying knowledge and experience to ambiguous situations which may require flexibility in decision making to resolve an issue.
- Strong and effective communication (written and oral) with all levels of the organization
- Consistent implementation of security solutions at the business unit level
PROFESSIONAL EXPERIENCE:
Electrical Engineer
Confidential, Irving, TX
Responsibilities:
- Lead in the design and execution of system enhancements projects for the NICE recording platforms, ensuring the changes meet business and technical requirements while maintaining a reliable recording system.
- Participate in an on-call (24x7) support structure on a rotational basis and be available for after hour and weekend work when the occasions arise.
- Provide technical guidance to colleagues and document new, as well as update existing, policies and/or procedures.
- Facilitate the use of new technologies and tools to improve the recording system trouble resolution process.
- Ensure vendor hardware and software applications meets Citigroup standards
- Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business/mission
- Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle
- Applies knowledge of computer hardware and software to be programmed in business/mission applications
- Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
- Work with development team supporting applications and systems which interface with the NICE Perform recording systems to resolve issues as well as implement improvements.