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Electrical Engineer Resume

3.00/5 (Submit Your Rating)

Irving, TX

SUMMARY:

  • 5 to 7 years of experience in NICE recording & communication surveillance.
  • Extensive technical knowledge of the NICE Recording system.
  • Call Center Expertise - ACD, Avaya PBX, ASAI, GeoTel, SBC, Network IVR, and Voice and Data Networks
  • Electrical engineering, computer science, mathematics, physics, or other technology field focusing on speech technology
  • Expert knowledge of state-of-the-art research in speaker verification and identification
  • Solid understanding of signal processing, pattern recognition, and statistics
  • C#, C++, Java, Soap, Web-Services, SOA concepts, XML, DB. Experience with object-oriented programming (OOP)
  • Strong design-driven coding and scripting skills, e.g. Python
  • Experience using SQL Server, Reporting Services Data mining, Business Intelligence (BI)
  • Ideal candidates will have embedded software or app development experience
  • Knowledge of digital signal processor code development and/or porting is a plus
  • Knowledge of noise reduction, beamforming, echo cancellation is a plus
  • Knowledge of multi-factor biometric solutions
  • At least 3 years’ experience in infrastructure or application-level vulnerability testing and auditing
  • At least 3 years of system, network and/or application security experience
  • At least 2 years of experience involvement with development team(s) that delivered commercial software or software-based services (development, QA testing, or security role)
  • Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)

GENERIC MANAGERIAL SKILLS:

  • Required to be organized, possessing project management skills, and strong follow-up skills.
  • Able to set goals and complete deliverables with minimal direction and/or support, as well as the ability to identify and escalate broader issues.
  • Must be able to work in cross functional team environments, possess good interpersonal skills, while being able to work independently.
  • Self-starter, with the ability to "think outside the box", applying knowledge and experience to ambiguous situations which may require flexibility in decision making to resolve an issue.
  • Strong and effective communication (written and oral) with all levels of the organization
  • Consistent implementation of security solutions at the business unit level

PROFESSIONAL EXPERIENCE:

Electrical Engineer

Confidential, Irving, TX

Responsibilities:

  • Lead in the design and execution of system enhancements projects for the NICE recording platforms, ensuring the changes meet business and technical requirements while maintaining a reliable recording system.
  • Participate in an on-call (24x7) support structure on a rotational basis and be available for after hour and weekend work when the occasions arise.
  • Provide technical guidance to colleagues and document new, as well as update existing, policies and/or procedures.
  • Facilitate the use of new technologies and tools to improve the recording system trouble resolution process.
  • Ensure vendor hardware and software applications meets Citigroup standards
  • Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business/mission
  • Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle
  • Applies knowledge of computer hardware and software to be programmed in business/mission applications
  • Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
  • Work with development team supporting applications and systems which interface with the NICE Perform recording systems to resolve issues as well as implement improvements.

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