SUMMARY

• A focused, insightful,results - orientedITprofessional with over 20 years of experience in Design, Installation, Troubleshooting, and Administration of various Storage, System, and Network
• Hands-on experience leading to the provision of service, including site preparation, customer requirement analysis, testing and support.
• Specializing in Confidential Storage environments, Architecture, installation, administrating, troubleshooting, and maintaining various Confidential storage filers including V-series
• Performed Systems and data migrations using snap mirror and backed up data using snap vault
• Superior troubleshooting and problem solving, and communicate solutions clearly
• Prepared the team to be successful through proactive training, sharing knowledge and best practices
• Provided practical skills to the team and the customer.
• Extensive expertise with fabric technologies including Cisco and Brocade switches
• Supported many big enterprise environment customers such as RBC, TD Bank, Scotia Bank, Rogers, TELUS, etc.
• Performed more than 200 projects for service delivery at customer sites and working remotely
• Demonstrated the ability to work both independently and as a contributor in a team environment

TECHNICAL SKILLS

Hardware Confidential: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series

EMC: DMX3000, DMX1000, CX700, CX600

Sun: Sun Fire, T1000/2000, X4240, Sun Storage T3, A5000, Quantum Tape Library

Network: Cisco UCS, Nexus and Catalyst switch, Brocade 65xx switch and Directors

Storage Systems Clustered: ONTAP 8.x/9.x, ONTAP 7-Mode, Snap Mirror/Snap Vault, On Command Insight

On Command: Unified Manager/Performance Manager, Flex Pod

Operating Systems: Solaris 9/10/11, RedHat Linux 7.x, VMware 6.x, Windows Server 2012

Protocols and Services: NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server

Applications: Sun Cluster, VERITAS File System and Volume Manager, ZFS, Oracle, MS SQL

Languages: Perl, Python, PowerShell, C, Shell Script, SQL

PROFESSIONAL EXPERIENCE

Confidential

Sr NetApp Storage Engineer

Responsibilities:

• Configure Confidential solution and train the customer how to use it: On Command Unified Manager, Data protection (Snap Mirror, Snap Vault), On Command Insight, FlexPod
• Proficient Confidential implementation: Storage installation, Non-disruptive Controller upgrade, ONTAP 7/8/9 update, shelf adding, SAN/NAS setup, switched cluster migration, Data migration using 7MTT
• Supported many big enterprise environment customers such as RBC, TD Bank, Scotia Bank, Rogers, TELUS, etc.
• Recommended best practice to the customer and increased revenue by 20%
• Received excellent feedback from the customer and account team and improved customer satisfaction.

Environment: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series, ONTAP 7 Mode, Clustered ONTAP 8.x/9.x, Snap Mirror, Snap Vault, Data migration(7MTT), NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), Confidential CN1610, Cisco UCS, Cisco Nexus 3132/3232/5596/ Switch, Brocade 300/5100/6510 Switch, Perl, Python, PowerShell, RedHat Linux 7, VMware 6.x, Windows Server 2012

Confidential

Responsibilities:

• Successfully installed and configured Confidential 7-Mode, Clustered ONTAP system and DR solution
• Excellent technical experience with designing and implementing large-scale and complex SAN/NAS storage
• Good Motherboard, PCI card, Memory, SSD, Hard drive replacement and Shelf & SAS cable troubleshooting
• Prevented problems by making thorough preparation and pre-checking the configuration
• Contributed improving supportability through technical support for partner engineer.

Environment: AFF A-Series, FAS 9000/8000/6200/3200/2500 Series, E & EF Series, ONTAP 7 Mode, Clustered ONTAP 8.x, Snap Mirror, Snap Vault, Data migration(7MTT), NAS (CIFS, NFS), SAN (FC, FCoE, iSCSI), Confidential CN1610, Cisco UCS, Cisco Nexus 3132/3232/5596/ Switch, Brocade 300/5100/6510 Switch, Perl, Python, PowerShell, RedHat Linux 7, VMware 6.x, Windows Server 2012

Confidential

Systems Engineer

Responsibilities:

• In depth experience supporting Sun, Dell, Confidential, EMC, StageTek and Cisco in complex environments
• Supported Sun systems and Solaris 10, 11 customers in Canada and the US
• Maintained technical document system for internal and external customer
• Provided after-hours support to address incidents and to maintain systems, support, and change
• Established part inventory control system in warehouse
• Made standard tools and methodology to improve support performance.

Environment: Solaris 9/10/11, Sun Cluster, VERITAS File System and Volume Manager, ZFS, MS SQL, HP Blade Server, Dell Blade Server, Windows Server 2012, FAS 80xx/32xx/25xx Series, DS4243/4246, EMC DMX3000/DMX1000/CX700/ CX600, Cisco switch

Confidential

System Engineer

Responsibilities:

• Participated and led project teams and task forces designed to streamline workflow and resolve issues; assists with various customer projects and initiatives as assigned
• Documented technical support processes, troubleshooting tips, and service level agreements for customers and vendors on new products and support services
• Thorough understanding of enterprise datacenter technologies including, server, storage, network, security, SAN/NAS and datacenter best practices
• Implementing short and long-term strategic plans and ensure the infrastructure designs and capacity requirements to meet the existing and future business requirements
• Performed many projects successfully and increased revenue by 30%
• Setting up the technical support team and successfully leading it.

Environment: Solaris 9/10, Sun Fire, T1000/2000, X4240, Sun Storage T3, A5000, Sun Cluster, VERITAS File System and Volume Manager, Oracle, NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server

Confidential

System Engineer/Technical Support Team Leader

Responsibilities:

• Established and maintained excellent rapport with customers
• Provided daily user support and offered technical challenge resolution for critical business customers
• Possess in-depth knowledge of Sun Cluster, VERITAS File System and Volume Manager, DHCP, NIS, DNS, NFS, NTP, VPN, ITIL and ITSM
• Installed and serviced from workstation to enterprise server with Solaris 6/7/8/9/10
• Established the local support office for the critical customer and increased revenue by 30%
• Managed support team for the big 3 customers and service partner.

Environment: Solaris 9/10, Sun Fire, T1000/2000, X4240, Sun Storage T3, A5000, Quantum Tape Library, Sun Cluster, VERITAS File System and Volume Manager, Oracle, MS SQL, NetBackup, FTP, DHCP, NIS, DNS, NTP, Web Server, C, Shell Script