System Administrator Assistant Resume Profile

SUMMARY

IT professional with four years of experience in data management and system support. BA in Management Information Systems, currently working toward a MS in Computer Science. Known for being able to communicate effectively, accomplish goals on time, paying attention to detail and being efficient. Employs experience and knowledge to ensure optimal and secure IT systems.

TECHNICAL STRENGTHS

Languages	Java, C , Visual Basic
Web Development	HTML, MS FrontPage
Applications	MS Office, Project, Visio
Databases	MS Access, Oracle, SQL

PROFESSIONAL EXPERIENCE

Confidential

System Administrator Assistant

Primary responsibilities include quick and efficient diagnosis and escalation of low level technical issues at Tuxedo, MD location to System Administrator at home office.
Maintain and troubleshoot mobile wireless connections for 17 motor coaches.
Assist Goldline staff with workstation setup, upgrade and low level system support.
Ensure that all mobile devices and cell phones are configured correctly.
Prioritize all technical issues at DC location and relay information to System or Software Administrator if required.
Work closely with System Administrator to diagnose network issues at MD location.

Confidential

Certified Easy Tech Expert / Certified On-Site Resident Technician

Responsible for performing Easy Tech services while ensuring a high quality customer service experience as well as leading the Easy Tech team in meeting sales standards.
Perform hardware and software installations and upgrades to increase speed and performance of customer computer systems.
Remove viruses and malware from customer PC's to ensure system security.
Perform data transfers, back-ups and system recoveries.
Assist customers in determining the best product and service solutions for their needs.
Perform on-site troubleshooting, diagnostic and system set up services.
Work closely with sales team to meet sales standards.
Work with other technicians to ensure completion of work orders within approved turnaround time.

Confidential

Plan Analyst

Responsible for the maintenance and upkeep of three Access and SQL based databases. Responsibilities also included conducting research on over 1000 plans for population of the databases.
Researched and analyzed plans, providers, pharmacy benefit managers and suppliers to ensure current and accurate databases.
Decoded Bin and Group data with plans to increase granularity and ensure accuracy.
Resolved inconsistencies in data through the use of managed care tools and databases.
Communicated with providers to research new / additional plan changes and effectively integrated this information to up to date and accurate databases.
Expedited completion of client deliverables such as the creation of Medicare D database to assist clients in marketing and decision making.

Confidential

Data Analyst

Responsible for the compilation of case files utilizing 7 database query systems.
Processed 100 to 150 queries per day with accuracy.
Trained newly hired analysts to familiarize them with the system operation procedures ensuring new hires could contribute in a timely manner.
Performed quality checks on workflows before finalization to decrease errors and ensure accuracy.

PERSONAL EXPERIENCE

PC Repair Consultant

Diagnosed laptop and desktop system issues to increase performance
Implement Operating System upgrades and system restorations
Configure wireless networks to increase security and performance
Perform system restoration and upgrades
Install harddrives and other hardware
Remove viruses and malicious software

INTERN EXPERIENCE

Confidential

Network Administration Assistant

Responsibilities were to assist the Network Administrators with basic daily tasks including data backup, help desk, user accounts and initial systems check.
Office of Information and Resources Management
Supported Help Desk with calls and system checks to reduce response time and ensure quality of service.
Executed data backups and maintained backup log to ensure data consistency and preserve information.
Managed user accounts to ensure security and proper access levels to company information.
Effectively used Excel and Microsoft Exchange to maintain user account accuracy.

Confidential

Office Automation Clerk

Internship consisted of assisting project leaders with daily tasks including information revamp, website development and addressing complaints.
Cable Services Bureau
Resolved informal complaints through effective communication and technical knowledge.
Designed a website for the Federal Communications Commission to display information on the Cable Services Bureau.

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