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Sr. Azure Cloud Support Engineer Resume

Carrollton, TX


  • Cloud Engineer with 8 years of experience in Windows Administration, Configuration Management, Continuous Integration, Continuous Deployment and Cloud Implementations.
  • Hands on experience in Azure Development, worked on Azure web application, App services, Azure storage, Azure SQL Database, Virtual machines, Fabric controller, Azure AD, Azure search, and notification hub.
  • Designed, configured and deployed MicrosoftAzurefor a multitude of applications utilizing theAzure stack (Including Compute, Web & Mobile, Blobs, Resource Groups,AzureSQL, Cloud Services, and ARM), focusing on high - availability, fault tolerance, and auto-scaling.
  • Expertise in Microsoft Azure Cloud Services (PaaS & IaaS), Application Insights, Document DB, Internet of Things (IoT), Azure Monitoring, Key Vault, Visual Studio Online (VSO) and SQL Azure.
  • Developed methodologies for cloud migration, implemented best practices and helped to develop backup and recovery techniques for applications and database on virtualization platform.
  • Extensive involvement in DesigningAzureResource Manager Template and in designing custom build steps using PowerShell.
  • Designed and developed Cloud Service projects and deployed to Web Apps, PaaS, and IaaS.
  • Configured SQL Server Master Data Services (MDS) in Windows Azure IaaS.
  • Manage different AZURE environment for provisioning of Linux servers and services executed by the providers.
  • Good at Manage hosting plans for Azure Infrastructure, implementing & deploying workloads on Azure virtual machines (VMs).
  • Experience in migrating the existing v1 (Classic) Azure infrastructure into v2 (ARM), scripting and templating the whole end to end process as much as possible so that it is customizable for each area being migrated.
  • Having good implementation knowledge of Microsoft Patterns & Practices for .Net System Architecture.
  • Expertise in Microsoft Technologies including VB.Net, C#.Net, ADO.Net, jQuery, Java Script, ASP.Net Web Services, XML, XSLT and Ajax.
  • Optimized SQL Server for ASP.NET internal enterprise application. Setup Windows Workflow to work with insurance application processing in ASP.NET.
  • Worked on .Net components: C#, VB.NET, ASP.Net, ASP.Net MVC, ADO.Net, ADO.Net Entity Framework, Web services SOAP, WCF Services.
  • Expertise in Design and Development of Interfaces, User Controls and Custom Controls using ASP.NET and C#.
  • Experience in handling various backend data sources like MS SQL Server 2000/2005/2008 , MS Access and XML, XAML Data source.
  • Diverse experience in all phases of software development life cycle (SDLC) especially in Analysis, Design, Development, Testing and Deploying of applications.
  • Proven ability to analyze problems, root causes, and develops innovative solutions to business challenges and streamlining operations.
  • Expertise in RDBMS including MS SQL Server, MS Access with thorough knowledge in writing SQL queries, Stored Procedures, Views, Functions, Packages, Triggers, Testing exception handlers, Cursors & tables and objects types.


Cloud Platforms: Windows Azure, Windows Server.

Languages: C#, VB.Net, C, SQL, T-SQL, XML, XAML, HTML, LINQ, UML.

Scripting Languages: JavaScript, VB Script.

.Net Framework: .Net Framework 4.5, 4.0, 3.5, 3.0, 2.0.

Technologies: ASP.Net, ASP.Net MVC, HTML, AJAX, CSS, JQUERY, Web Forms, Win Forms.

Databases: SQL Server 2008/2005/2000 , MS Access.

Other Tools: MS-Office (MS-Excel, MS-Project 2013, MS-PowerPoint), Visual Studio 2013, QlickView(Reporting), SQL Server Management Studio.


Operating Systems: Windows XP, Vista, 7, Windows server 2003/2008.



Confidential, CARROLLTON, TX


  • Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.
  • Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets.
  • Designed VNets and subscriptions to confirm to Azure Network Limits.
  • Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer.
  • Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Internal Load Balancer.
  • Implemented high availability with Azure Classic and Azure Resource Manager deployment models.
  • Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.
  • Setup Azure Virtual Appliances (VMs) to meet security requirements as software based appliance functions (firewall, WAN optimization and intrusion detections).
  • Utilized NSGs for layer 4 Access Control List (ACLs) for incoming and outgoing packets.
  • Used firewall appliance where requirements call for layer 7 security models.
  • Leveraged VNET system routes and underlying route table that holds Local VNet Rules, On-premise Rules, Internet Rules and IP Forwarding as design basis.
  • Designed User Defined Routes with custom route tables for specific cases to force tunnelling to the Internet via On-premise network and control use of virtual appliances in the customer's Azure environment.
  • Associated routes with Virtual networks via the route table per relationship constraints.
  • Managed IP Forwarding for VMs and role instances acting as virtual appliances.
  • Configured BGP routes to enable ExpressRoute connections between on premise data centres and Azure cloud.

Environment: Microsoft Windows Azure, Windows server 2012/R2/2013, Windows PowerShell, Microsoft Azure Storage.


Confidential, NYC, NEW YORK


  • Worked on MicrosoftAzure(Public) Cloud to provide IaaS support to client. Create Virtual Machines through Power Shell Script andAzurePortal.
  • Manage and Create Storage Account and Affinity Group inAzurePortal.
  • Capture an image of a Virtual Machine.Attaching a Disk to a Virtual Machine. Manage and create Virtual Network and End Points inAzurePortal.
  • Deploying VM's, Storage, Network and Affinity Group through PowerShell Script.
  • Creating Storage Pool and Stripping of Disk forAzureVirtual Machines. Backup, Configure and RestoreAzureVirtual Machine usingAzureBackup.
  • Taking Backup to cloud Storage Account using Cloudberry Cloud Storage Tools.Configure Site to Site VPN Connectivity.
  • Configure Window Failover Cluster by creating Quorum for File sharing inAzureCloud.
  • Convert existing Virtual Machine from Standard to Premium Storage Account. Patching and Validating of Virtual Machine inAzure.
  • MonitorAzureInfrastructure through System Center Operation Manager (SCOM).
  • Coordinating with Microsoft for increasing subscription limit like- Core limit and Cloud Services. Handling and Resolving Client's Issues remotely.
  • Client Interaction over the Phone or Emails to provide instant response. Extensively created stored procedures, functions, Triggers, indexes and Views.
  • Applied Cascading Style Sheets (CSS) to apply styles for the web-pages.
  • Involved in optimizing code and improving efficiency in databases including recompiling stored procedures and performing other maintenance tasks.
  • Involved in unit testing. Used HTML, CSS and JavaScript along with Angular.JS to describe webpages.
  • Designed the front-end application using HTML, CSS, Java Script, AJAX and jQuery.
  • Worked on ICD 10 maintenance screens using VB.net to add new codes to pull data from DB2 and call to windows forms created solutions for the medi-span process of the claims solution.
  • Responsible for full development life cycle, including design, coding, testing and deployment.
  • Performed a review of the technology team and worked with leadership to define a growth plan to meet product development demands.
  • Front End and backend designing using MVC Scaffolding Pattern. Developed Web Forms using C#.Net and Entity Framework.
  • Providing updates business partners in a timely manner and documented technical and programming specifications.
  • Designed, developed and implemented the PDA Device using MVC Pattern and Used .NET Master Pages, Validation controls, Content place holders, themes, CSS, JavaScript and Web Forms for UI designed Interactive User Interface development.
  • Performed extensive Data Binding with various Server Controls like Grid View. Resolving the issues in the code.
  • Used Team foundation server for maintaining source and documentation control.
  • Performed Unit Testing and Integration Testing using N-Unit.
  • Involved in deployment and post production support for the application.

Environment: Visual Studio.NET 2010, AZURE CLOUD, AngularJS, MongoDB, ASP.NET 4.0, AJAX, C# 4.0, T-SQL, LINQ, Entity Framework, WCF, UML, CSS, JavaScript, SQL Server 2008, VSS.

Cloud app support engineer

Confidential, houston


  • Worked on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, service interruptions with Virtual Machines (their host nodes) and associated virtual storage (Blobs, Tables, Queues).
  • Moderate and contribute to the support forums (specific to Azure Networking, Azure Virtual Machines, Azure Active Directory, Azure Storage) for Microsoft Developers Network including Partners and MVPs.
  • Provide consulting and cloud architecture for premier customers and internal projects running on Microsoft Azure platform for high-availability of services, low operational costs.
  • Reporting to the Group Manager for technical escalations, analyse top-issues and top call drivers for the week and provide action plans to streamline processes.
  • Handle escalated Support tickets till closure for MS Azure IaaS platform.
  • Exposed to working with various issue severities, engaging specialized teams, close deadlines.
  • Work closely with the program management / product group for info on new released features. Interact with principal owners of Microsoft proprietary enterprise products.
  • Contribute and collaborate with the content development team for official documentation, tech blogs and "how-to" tutorials.
  • Design lab sessions for team members to reproduce critical issue.
  • Organize tech sync calls to be up-to-date on platform updates / emerging technologies.
  • Part of an internal project to automate the Support process by designing an IVR using artificial intelligence and logical troubleshooting algorithm.

Environment: Microsoft Windows Azure, Windows server 2008/2012/R2, Microsoft SQL Server, Microsoft Visual Studio, Windows PowerShell.

.Net developer



  • Involved in Software Development Life Cycle like Requirement Analysis, Design, Implementation and Testing.
  • Developed application using Model View Controller (MVC) application framework.
  • Creating applications using VB.NET and enhancing projects for .NET applications.
  • Leveraged Routing in MVC to define custom routes thereby achieving clean URL's.
  • Worked on Web API to build HTTP Services which return JSON data to the client.
  • Created Interfaces in C# to communicate through the WCF services.
  • Responsible for developing WCF Service for exchange of data between systems and implement business logic.
  • Knowledge of calling Cross Domain WCF Service using JQuery.
  • Used JQuery for client side validations and AJAX for asynchronous execution of data.
  • Implemented Telerik Controls like RadGrid, Scheduler, Data Grids, Calendar, Time Picker etc. in web pages for an overall look and feel consistency.
  • Used Entity Framework technology for querying, data retrieval, manipulation and data storage using LINQ.
  • Worked on Entity Framework for performance gains via not constantly regenerating SQL.
  • Developed LINQ queries using LINQ to Objects on top of ORM for querying memory objects like Datasets and Collections.
  • Analyzed, Strategized & Implemented Azure migration of Application & Databases to cloud.
  • Design dynamic reporting solutions using Report Viewer (SSRS) for Printing
  • Created Technical Specification documents with UML diagrams like Activity Diagrams and State Diagrams for a better understanding of flow of module for future reference.
  • Involved in writing Angular.Js and Java script to perform client-side validation and to enhance UI of the application, worked with parsing xml data.
  • Worked with Report/Process automation and solution development using C#, Excel Macro and VBA development.
  • Worked on PROD defect fixes in .Net frame work 4.0/2.0/1.0
  • Configuring IIS 7 application server management and deployed .Net applications code in Dev, QA, UAT and PROD.

Environment: .NET Framework 4.5.5, C#.Net, MVC 4.5, JQuery, JSON, SQL 2008, Agile/Scrum Software Methodology, Microsoft Unit-Test, TFS.

.Net developer



  • Analyzing the specifications provided by the clients.
  • Involved in requirement gathering, functional and technical specification.
  • Used VB.NET for programming the code.
  • Surveyed information to develop Win Form application with significant business logic.
  • Developed single page applications using AngularJS.
  • Worked WCF Restful and simple ASMX services to retrieve data using XML and JSON. Used web service enhancement 3.0 version.
  • Developed the win forms using VB.NET Server controls and Performed validation on the client side using JavaScript and Validation Controls.
  • For consistent data access used VB.NET objects such as Data Reader and Data Set.
  • Used Stored Procedures, Database routines for fixing up the standard Specifications.
  • Testing using N-unit.
  • Designed large numbers of WPF Forms, Custom Controls and User Controls using XAML language for UI and Dynamic Web Parts for personalized content which allows Change, Edit, Move the content on pages as per users own choice.
  • Creating reports using the Crystal Report for the report needed by Middle Office, Back Office users.
  • Used client side and server side validations for better performance of system.
  • Identified researched, investigated, analyzed, defined and documented business processes.
  • Involved in enhancing the business layer to provide more interfaces and functions needed for the system.
  • Used a hybrid of Waterfall and Incremental model as the Software Development Life Cycle.

Environment: Visual Studio 2005, C#, VB.NET, ADO.NET, .NET Framework 3.0, HTML, DHTML, CSS, Web Forms, JavaScript, Microsoft, XML, Web Services, IIS, SQL Server 2005, N-Unit, VSS, Crystal Reports 9.

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