Network Systems Resume Profile

IT Clerk/Desktop Support

Skills

Experience in Windows XP	15 Years	3 Expert
Experience in MS Outlook	15 Years	3 - Expert
Experience in Intell-based computer hardware	15 Years	3 - Expert
Experience in ticket tracking database	15 Years	3 - Expert
Experience in responding to trouble tickets	15 Years	3 - Expert
Experience in solving user computer problems	15 Years	3 - Expert

Employment History:

Confidential

ACES Senior Field Technician

Deploy MAC, and Windows PC's. Image all workstations being deployed. Install software on various types of seats from Dell, Apple, and HP. Configure security software, and train users on it's usage.
Lead the day sweepers, and also manage and lead the night deployment teams.
Work closely with the customers IT POC to ensure they are receiving the correct products requested with the proper configurations. This includes ipads, blackberry, and iphones.
Create and update progress reports daily, and nightly. Open, close, and monitor Remedy tickets accordingly to SLA guidelines.
The designated Tech for handling issues with clients considered to be the VIP's of the company.

Confidential

Senior Network Systems Specialist Lead Trial Analyst

Primary Systems Analyst for the Assistant Attorney General of U.S.D.O.J. Antitrust Division office.
Installed, maintained, and repaired all computer related equipment, and software. Inclusive of other special AAG office computer assignments, and projects for the user environment in the Main Justice RFK Building.
Created the Lead Trial Analyst position for the Antitrust Division. I am the leading official Network LAN Administrator/Engineer/PC Analyst on remote trial sites when and wherever the Department goes to trial.
Established the Daily Report Template for use by trial analyst to report their daily activities, and updates when working abroad on trial cases. This report is kept in iManage to monitor the daily progress of the trial staff's use of equipment.
Experienced and knowledgeable in both areas of the Trial attorney remote office support and courtroom computer support. Responsible for ensuring the computer needs of the client are met in an expedient and efficient manner.
Create and manage user accounts in Active Directory
Provided technical support for Windows XP and Windows 7 software and hardware issues and for MS Outlook, MS Office 2007 and 2010 software issues.
Ability to install a remote working office of computers with a network infrastructure to accommodate a working environment comparable to the clients' home office.
Qualified in working under extreme pressure with no room for error during DOJ trials.
Built servers, PC's and installed software for new client accounts when working from a remote site. Performed troubleshooting and system support maintenance for workstations on and off the network.
Prepared and maintained peripheral equipment as needed. Provided support for trial software applications pertaining to Litigation Support.
Built and configured user hardware and software on various Proliant servers, and Routers. This environment enhanced my skill level as I worked with world renowned trial consultants, and professional courtroom AV specialists.
Successfully built, configured, and maintained Application servers, Database servers, and Web servers using HP/Compaq drive array configuration software.
Performed Administrative level skills creating user accounts, modifying host files, DNS files, and file permissions on server directories. Installed operation system patches, and upgrades.
Successfully lead IT equipment, and software Rollouts throughout the ATR Division as the Team Lead Analyst Supervisor , and sweeper.

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