PROFESSIONAL SUMMARY:

• More than 8 yrs of experience in Solutions - Oriented Network Administration, Network Security using Matrix Firewall, and Desktop Support wif a proven track record in the installation, configuration, administration, support of networks of all sizes and work in a call center supporting of more tan 200 users.
• Expertise in administration and support of some Novell, Windows Server to Windows 8 and some UNIX operating environments, supporting all major network protocols.
• Work well in fast-paced environments while remaining a focused, productive team member and leader.
• Display ease and proficiency at mastering new technologies and processes.
• Demonstrated success applying analytical and troubleshooting skills to provide direct support and problem resolution to network, system, OS, peripheral, and software issues. Work in security clearance positions.
• Excellent communications skills; able to provide support to staff and customers at all levels of computer proficiency.

PROFESSIONAL EXPERIENCE:

Confidential

Network/Desktop Support

Responsibilities:

• Work wif UPS Compusship, printers and software problems. Installing, configuring, and troubleshooting.
• Windows 7, Office 2010, VPN, and some Mobile devices (iOS and Android). Use commands such as Ping or
• IPConfig for troubleshooting. Experience wif the setup, configuration, and diagnostics of computers such as
• IBM/ Lenovo ThinkPad PC laptop and desktop hardware such as Dell. Operate under limited supervision.
• Supporting customers over the phone wif and wifout remote administration tools such as Bomgar.
• Ability to interact TEMPeffectively wif staff at all levels in an extremely fast-paced environment. Ability to quickly isolate and resolve end user computer-related problems. Possession of excellent diplomacy skills. Imaging technologies experience such as Ghost, LANDesk, and some Mac OS X. Work wif some Active Directory and Exchange and work wif some Cisco Router.

Confidential

Network and Desktop Support

Responsibilities:

• Providing Network, desktop, support in a Windows environment. Including telephone and in-person support.
• Troubleshooting and call tracking using such as Remedy. Also installs, upgrades and configurations of laptop, desktop and software. Windows 7 and 8 Deployment experience. Work wif HP Jet Admin and over 1,000 users or more.

Confidential

Responsibilities:

• Outlook, Think Vantage Productivity, Active Directory, and ThinkPad. Provided installation, implementation, administration, and maintenance using Remote Anywhere, and LANDesktop. Support of Server 2003, XP, 2007, 2010, and all printers in TCP/IP and Ethernet network. Providing remote support for users. Moving user from XP to Window 7.
• Served as primary point-of-contact between data processing center and customers. Resolving hotline issues, and fulfilling customer requests. Performed ongoing troubleshooting of connectivity issues as well as, hardware and software problems, to ensure reliability and functionality of systems and network.

Confidential

Network Administrator

Responsibilities:

• Providing Network, desktop support and Network Security using Matrix Firewall in a Windows environment. Including telephone and in-person support.
• Troubleshooting and call tracking. Also installs, upgrades and configurations of laptop, desktop and software.
• Software are: HED-HOM (Bootstrap), HPF, Netlearning, Micromedox, LaserArc, Option, Lncidoc, HEC, Right Fax, Wireless software, PHS, MIDAS, Client Access Sessions Emulator software, PFS, and VPN.
• Work on programs such as AT&T Global Network Client, Pointsec (Checkpoint) remote desktop, LANDesk, Lotus Notes, FireFox, Flock Internet, Netscape, Outlook, Think Vantage Productivity, Lucent IPSec Client, Citrix, Active Directory, and ThinkPad. Windows 7 & 8 Deployment experience Work wif HP Jet Admin and over 1,000 users or more.
• Provided installation, implementation, administration, and maintenance using SMS, DNS, and Remote Anywhere, and LANDesktop
• Some Cisco Router support, support of Windows NT 4.0 domain controllers, Server 2008, XP, Windows 7, Windows 8, Firewall, some MS Exchange, Lotus Notes, HTML, network peripheral equipment, and all printers in TCP/IP and Ethernet network.
• Performed data backup and recovery initiatives to ensure data integrity.
• Maintained evolving corporate IT services and products, while providing remote support for users.
• Participated in special assignments, reporting directly to site network manager, including support RAS, ISDN, RAID, DHCP, WINS, SMS, Test, Implementation, some Citrix Admin, and some IT security planning and management.
• Served as primary point-of-contact between data processing center and customers. Resolving hotline issues, fulfilling customer requests, and maintaining call database.
• Performed ongoing troubleshooting of connectivity issues as well as hardware and software problems, to ensure reliability and functionality of systems and network.

Confidential

Desktop/Helpdesk/Network Support

Responsibilities:

• Providing desktop support and Network Security using Matrix Firewall support in a in a Windows environment. Including telephone and in-person support
• Troubleshooting and call tracking using such as Remedy. Also installs, upgrades and configurations of laptop and programs. Work wif HP Jet Admin and over 1,000 users or more.
• Work on programs such as AT&T Global Network Client, Pointsec (Checkpoint) Rutil, Trcutil, remote desktop, Vantive, Q messenger, Lotus Notes, FireFox, Flock Internet, Netscape, Outlook, Think Vantage Productivity, Lucent IPSec Client, Citrix, Connected, Hummingbird, Active Directory, and ThinkPad.
• Provided installation, implementation, administration, and maintenance using SMS, DNS, Remote Anywhere,
• Some Cisco Router support, support of Windows NT 4.0 domain controllers, Server 2008, XP, Windows 7 and 8 wif some MAC, Windows, MS Exchange, HTML, network peripheral equipment, and all printers in TCP/IP and Ethernet network.
• Performed data backup and recovery initiatives to ensure data integrity.
• Maintained evolving corporate IT services and products, while providing remote support for users.
• Participated in special assignments, reporting directly to site network manager, including support.
• Served as primary point-of-contact between data processing center and customers. Resolving hotline issues, fulfilling customer requests, and maintaining call database.
• Performed ongoing troubleshooting of connectivity issues as well as hardware and software problems to ensure reliability and functionality of systems and network.

Confidential

Desktop/Helpdesk/Network Support

Responsibilities:

• Providing desktop support and Network Security using Matrix Firewall support in a Windows environment. Including telephone and in-person support
• Troubleshooting and call tracking such as Remedy. Also installs, upgrades and configurations of laptop and programs. Work wif HP Jet Admin and over 1,000 users or more.
• Work on programs such as AT&T Global Network Client, Lotus Notes, FireFox, Flock Internet, Outlook, and Active Directory.
• Think Vantage Productivity, Lucent IPSec Client, Citrix, Connected, Hummingbird, and ThinkPad.
• Provided installation, implementation, administration, and maintenance using SMS, DNS, and Remote Anywhere.
• Some Cisco Router support, support of Windows NT 4.0 domain controllers, Windows Server 2003, XP, Windows2000, Windows XPl, MS Exchange, HTML, network peripheral equipment, and all printers in TCP/IP and Ethernet network.
• Performed data backup and recovery initiatives to ensure data integrity.
• Maintained evolving corporate IT services and products, while providing remote support for users.
• Participated in special assignments and reporting directly to site network manager. Served as primary point-of-contact between data processing center and customers. Resolving hotline issues, and fulfilling customer requests.
• Performed ongoing troubleshooting of connectivity issues as well as server, hardware and software problems,