Summary

• 7 years of experience as an agile technical project manager in IT infrastructure projects and Scrum Master for software development projects.
• 10 years as IT Manager built the company's IT infrastructure and systems from the ground up.
• Manage budget/resource, schedule, and scope, lead multiple projects on the same time.
• Possess hand on experience and knowledge with website design and development project.
• Master degree in accounting with Management Information System MIS track.
• A highly self-motivated perso n, embrace change and quick learner with problem solving skills, positive thinking and focus on values.

Project Management Qualifications

• Lead and manage the project team in a matrix environment, onsite, remote and distributed team and international offshore resources, full life-cycle from requirements gathering to implementation, and ongoing operations and support.
• Hand on with Microsoft Project. Install, setup, and using ScrumWorks, dotProject , and VersionOne as project management and Scrum tools.

Information Technology Skills

• Operating Systems: Windows Server 2008 and 2003, all versions of Windows clients, Novell Netware 3.12, UNIX: Sun Solaris, Linux: Red Hat. Hand on and familiar with Linux, Apache, MySQL, and PHP environment, cPanel , and other tools.
• Hardware and Storage: Su n SPARC architecture: Sun Enterprise 250 and 450 servers. Intel-Based Server Architecture: IBM Netfinity 3000/3500/5000/5600 servers,xSeries : 206, 346, and 3500. Personal Computer architecture. Storage: Sun StorEdgeA1000 Disk Arrays, Sun StorEdge L9, IBM ServeRAID. Other hardware: Avaya IP Office,SonicWall Security Appliance, Barracuda Anti-Spam/Anti-Virus Network Appliance.
• Network Systems: Local Area Network installation, configurations, and troubleshooting. TCP/IP protocol, Cisco 2621 and 2811 routers, Cisco LAN switch Catalyst 2900 Series, HP/Netgear switches, Wireless LAN IEEE 802.11a/b/g/n, virtual private network, and firewalls.
• Software Applications: Adobe Connect, Google Apps, Magento e-commerce, Windows Hyper-V, IBM WebSphere Commerce, Microsoft Terminal Service, Lotus Administrator and Developer, Microsoft Internet Information Services, Veritas NetBackup,Veritas Backup Exec, Microsoft Office, Project, Visio, and many others.

Website Design and Development Skills

• Implement Open Source Content Management System CMS : WordPress andJoomla, and e-commerce platform: Magento, hand on experience with Linux and MySQL environment.
• Basic PHP, HTML5, and CSS.
• Knowledge in all areas of e-commerce operations which includes: Web Technology, Merchandising, Internet Marketing, Customer Service, Live Help, and Fulfillment.

Professional Experience

Confidential

Technical Project Manager

• Scrum Master for Adobe Connect software development team.
• Facilitating Scrum events including: Sprint Planning Meeting, Daily Scrum, Sprint Review Meeting, and Sprint Retrospective Meeting.
• Evangelist and Coaching the development team in Agile/Scrum adoption and introduce Scrum tool using VersionOne to assist Scrum events and p rocesses.
• Project manager for MPLS network infrastructure, setting up baseline network data and analyze traffic.
• Project Manager for Risk Contingency Plan for virtual e-Learning and web conference platform.

Confidential

Technical Project Manager: led and managed all IT projects from infrastructure projects to software development life cycle SDLC projects. Performed full life-cycle project management e.g., Business Case, Project Charter, Requirement Gathering, LF Scope Managing, Resource Plan, Budg et Plan, Schedule Planning, Communication Plan, Risk Plan, Testing Plan, Training Plan, Change Control, Project Kickoff, Team Building, Status Update, Team Meeting, Reporting, Documentation, and Retrospective.

Confidential

• Saved a derailed project and bring it back on track.
• Followed PMI's methodology with agile and the result delivers a functional and user friendly e-commerce website.

Email Communication project:

• Planned and migrated email platform from IBM Domino to Mic rosoft Exchange.
• Provided end-user training to the whole company.

Confidential

• Designed and implemented LAN and WAN infrastructure for data, voice, and video connection.
• Planned the company's telephone system and PBX switch by using VoIP technology, replacing the old Verizon analog key system with Avaya's IP Office, coordinate with local carrier and Avaya business partner to provide a unified voice and data communication for multiple offices and employees.

Confidential

Provided Project Management during Initiation and Planning phases.

Oracle ERP E-Business Suite 11i project:

• Project manager for implementation of Oracle ERP: Financials General Ledger, Account Payable, and Account Receivable and Order Management Inventory, Purchasing and Order Entry .
• IT Manager: responsible for all IT projects and daily operations, design and built company-wide IT infrastructure, applications evaluation and selection, end-user trainings, daily IT help desk, and providing IT future direction and vision for the company.

Various Roles and Accomplishments:

Network Administrator:

• Design corporate network for data and voice over IP for multiple office locations.
• Internet and Voice Service Provider review and selection, LAN and WAN architecture design and implementation, network system maintenance, wireless network implementation, and daily maintenance and troubleshooting for all kinds of data and voice related issues.

System administrator:

• Knowledge and hand on experience in Intel based and Sun SPARC hardware.
• Software and hardware systems selection and installation, setup, technical support, help desk, troubleshooting, backup and restore, maintenance, and providing end-user training.
• Hand on experience with Windows and Linux hosting environments, Virtual Private Server VPS , Amazon Web Services AWS and cloud computing environments.

IP telephony operations:

• Managing Avaya IP Office operations: IP PBX, interconnection circuits between locations, and desktop phones for multiple offices.
• In charge of daily operations regarding company's voice communication: system troubleshooting, user setup, and implementing new features when available.

E-commerce website operations:

• Led and managed the project team, possess strong knowledge and know-how of each process for e-commerce operations. In charge and responsible for daily operations of the website department.
• The site provides new sales channels and generates 1.1 Million sales for the first 6 month.
• Set key performance indicators KPI for each functional area to improve the department's performance.
• Continue monitor and making improvements for the website using Search Engine Optimization SEO and analytics tools.

Project Management and IT Trainings

Scrum training, Microsoft Project training, CA Clarity PPM training, IT Project Management training, Internet Marketing SEO, SEM, Keyword, SMO, PPC... , TCP/IP Networking, Voice over IP, Microsoft Windows Server 2003, IIS 6.0, Lotus Domino System A dministration and Designer, Sun Solaris System Administration, Oracle System Administrator, and many others.