Microsoft Office 365 Support Escalation Engineer Resume Kirkland, Washington - Hire IT People

SUMMARY

Information Technology professional that possesses 18 years of experience, providing quality support to clients of major fortune 500 corporation.

PROFESSIONAL EXPERIENCE

Confidential, Kirkland, Washington

Microsoft Office 365 Support Escalation Engineer

Responsibilities:

Assist Premier Microsoft clients with Office 365 products.
Use propriety tools to analyze problem and develop solution for the client needs.
Act as technical focal point Microsoft in relationships with other company.
Support Microsoft Azure Active Directory, Exchange Online, Exchange Online Protection (EOP).
Troubleshoot Office 365 Hybrid and ADFS issue.
Submit escalation to Microsoft Product Group.

Confidential, Fort Lauderdale, Florida

Microsoft Office 365 Administrator

Responsibilities:

Successfully migrated Office 365 objects from Confidential .com to Confidential .com using Quest Migration Tool.
Installed and supported Microsoft Azure Active Directory Connect to manage Office 365 Hybrid setup.
Managed Office 365 DNS record for Scottsafety.com tenant domain.
Experience in Microsoft Share Point, and One Drive for Business.
Setup Skype for Business Cloud PBX and PSTN voice calling plans.

Confidential, Fort Lauderdale, Florida

Microsoft Office 365 Support Engineer

Responsibilities:

Provided Confidential Clients with 92% Same Day and 98% same week resolution.
Achieved and maintained a 98% customer five star satisfaction rating.
Mentored and trained new employee, which lead to increase in customer satisfaction.
Successfully trouble shot issues within Microsoft Azure, Microsoft 2008, 2016 Server Active Directory objects, DNS records, Exchange 2010, 2016 Server.
Assisted administrator to successfully migrate on premise Exchange mailboxes to Office 365 Cloud Exchange Online Server.
Helped clients configure and manage Office 365 Online Share Point site.
Managed Skype for Business and helped setup PBX, PSTN conferencing and calling plan.
Efficiently configured and managed Office 365 One Drive for Business.
Skillfully execute Exchange Online Power Shell Cmdlets.
Installed and configured Microsoft Outlook Client profile using POP, IMAP and Auto Discover.
Accurately researched and identified Mobile devices Active Sync connectivity issues.
Set Mobile devices access permission using MDM and Microsoft Intune.
Limited experience with Microsoft Power Bi Online.

Confidential - Boca Raton, Florida

Microsoft Office 365 Support Engineer

Responsibilities:

Successfully perform duties include trouble shot issues such as Microsoft Azure, Microsoft 2008 Server Active Directory objects, DNS records, Exchange 2010, Server and Office 365 Suite.
Assist administrator to successfully migrate Exchange mailboxes from on premise to Office 365 Cloud Exchange Online Server.
Help clients configure and manage Office 365 Share Point Online and One Drive and Skype.
Skillfully execute Microsoft Server and Exchange Online Power Shell Cmdlets.
Some experience with Power-BI Online.

Confidential, Fort Lauderdale, Florida

PC Technician

Responsibilities:

Confidential, Fort Lauderdale, Florida

Microsoft Office 365 Support Engineer

Responsibilities: