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Sr. Information Security Analyst Resume

SUMMARY:

  • Accomplished Program Manager wif well over a decade of extensive project leadership experience in global software development, large Confidential - commerce implementation life cycles, global outsourcing and marketing concepts utilizing the latest platforms and B2B/B2C technology packages. Highly proficient in overall budget management, establishing vendor relationships, TEMPeffective problem resolution and risk analysis by utilizing innovative processes and technology solutions.
  • An expert wif a proven track record able to manage complex requirements and work environments consisting of both local and remote elements while maximizing collaboration and communication wifin the project team and among business stakeholders. Developed strong proficiencies in leadership and organization as well as special skills in:
  • Project/Program Management Global System Integration Information Security
  • Compliance Procedures User Access Management Vendor Management
  • Internal/External Audit Customer Relationship Management Budgeting/Financial Analysis
  • Outsourcing (BPO) Concepts Quality Assurance PMO Policies & Procedures
  • Forecasting Metrics Contract Negotiations Business Process Mapping
  • Change Management Procedures Offshore Development Consulting Expertise

TECHNICAL SKILLS:

Operating Environments: IBM 30XX, Novell LAN Internet Platforms, Portal, UNIX, Oracle 11g, SAP ERP 6.0

DB Systems: IBM DB2, SQL, MySQL, Vitria Middleware

Development Languages: JavaScript, HTML/XHTML, C#, C Sharp, Visual Basic, XML, CSS, PHP, ASP.Net

Software Packages: MS Windows 7 Office Suite, Adobe Photoshop CS, WebEx, Archer, Rational Clearquest, ACORD web service, Quality Center, Remedy/Jira Issue Tracking Software

Project Management: Software MS Project 2013, Project Workbench, Clarity, MS Project Server 2013, MS

SharePoint 2010, Primavera EPPM

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Information Security Analyst

Responsibilities:

  • Responsible for tracking daily progress across all project phases to ensure all 220 high risk applications in scope aresuccessfully integrated into the new tool as planned. Act as liaison for, test and development resources whileinteracting wif third-party vendors to drive collaboration between internal, external and offshore teams.
  • Createweekly as well as on demand management reports and presentations for stakeholders and Senior Management.

Confidential

Program Management Advisor

Responsibilities:

  • Responsible for replacing legacy Informiam software wif Cisco real-time queue data reporting and adherencemodule along wif developing and launching performance management reporting modules in order to TEMPeffectivelymanage call center staff. Received internal Project Leadership for outstanding performance.
  • Social Media Reporting Solutions Lead:
  • Ongoing effort to improve/evaluate existing technology and business processes to obtain social media call center andagent/customer interaction data.
  • Remote Representative - Social Media Testing Lead:
  • As part of the corporate REACH (Representatives Engaged and Connected @Home) program, responsible for testingsocial media applications remotely prior to deploying call center representatives to their home offices in order toensure internal compliance and performance standards are met.

Sr. Program/Proj ect Management Consultant

Confidential

Responsibilities:

  • Leading non-profit organization dedicated to cure various types of childhood cancer.
  • Vignette 8 CMS Upgrade: Hired wifin the client PMO to assist wif launching a CMS upgrade project from
  • Vignette 7 to Vignette 8. Project was initiated back in October 2010 and severely behind schedule. Launched andclosed project successfully wifin 90 days of being assigned.
  • StJude.org Redesign: Responsible for site redesign effort including coordinating vendor management, site designdeliverables (sitemap, wireframes, visual design), Brand Study dependencies, CMS selection, Infrastructure upgradeas well as Information Architecture and Enterprise Architecture compatibility to ensure enhanced user experiencewhile streamlining internal technology packages and content management processes.
  • Interactive Tour: Responsible for creating an interactive tour wifin the www.StJude.org website focused onengaging users by providing personalized content around patients, fundraising and hospital or research relatedinformation. Overall focus is Mobile phone and/or iPad access while supporting internal Social Media Strategy.

Confidential

Responsibilities:

  • Leading service provider wif brands including TruGreen, Merry Maids, Terminix, AHS and ServiceMaster Clean.
  • Responsible for managing the entire outsource effort associated wif internal A/R 1st and 3rd party collectionprocesses. Key project activities include current state financial process analysis, RFP initiation, vendor proposalreview and selection, contract and negotiation as well as coordinating associated development tasks toextract collections data wif IBM vendor contacts. Projected savings for dis effort by outsourcing these existingprocesses are expected to generate cost savings in excess of 1 Million dollars.
  • Created required IT gate review, compliance and corporate security documentation for all assigned projectsincluding Executive Steering Committee updates on a weekly basis.Involved in departmental budget tracking and resource planning activities, PMO improvement activities and PMO
  • Executive Stakeholder presentations.

Confidential

Sr. IT Project Manager

Responsibilities:

  • Implemented an enterprise wide, Oracle based reporting framework while defining necessary security and technical protocols to handle all future reporting needs wifin the organization.
  • Designed a new data query tool to address current client FMLA reporting needs targeting internal and external users currently part of the existing .NET based .NET claims management application.
  • Integrated a near-real time data feed from a custom claims application into the data warehouse, which includes building the presentation layer as well as Hyperion data models based on current business reporting needs.

Confidential

Sr. IT Program Management Lead

Responsibilities:

  • Responsible for creating and maintaining a standardized project plan to manage capital for a six million dollar clientSAP/Business Objects outsourcing project. Responsible for managing HP vendor relationship, RFP/RFI process, SOWnegotiations and SLA implementations.
  • Responsible for project specific PMO documentation and compliance information; generating project data reports asneeded.
  • Developed resource plan based on outsourcing project needs while monitoring ongoing staffing needs across variousInternal and global functional teams.
  • Created internal processes necessary to update security policies while handling system access rights for internalas well as global users to assure project compliance.

Confidential

Sr. Client Implementation Manager

Responsibilities:

  • Developed and implemented a custom Confidential gadget and iPhone application utilizing the latest technologyand creative online marketing solutions to continue to achieve high conversion rates for the client. Travel tool isfrequently accessed by users on the Confidential and iPhone graphic user interfaces.
  • Responsible for successful completion of the Confidential Content System Tracking tool which was over 6months late at the time it was reassigned to me. Identified weak areas in the previous project plan and completedproject successfully by implementing a new QA strategy on time and wifin budget.
  • Viking Range Corporation: Responsible for consumer and extranet site maintenance, ATG integration andcontinued system updates, maintenance deployment cycles, Scene 7 system integration, usability enhancementslanding page/micro site design and new site content optimization implementations. Successful custom onlinemarketing campaigns involved American Express and Lexus of North America resulting in increased revenue andverall site traffic.

Confidential

Global PMO Program Lead

Responsibilities:

  • Conceptualized and implemented a 3 year SAP project involving a customized, global reporting tool across multipledistribution channels while creating a multi - lingual interactive user tool encompassing multiple distributionchannels for audiences in Europe, Asia, Latin America and headquarters in the US.
  • Created internal processes necessary to update security models handling system access rights for internalas well as global users in order to allow class schedule preview capabilities as well as online registration.
  • Managed program related and country specific financial budgets along wif long term target revenue projections andoverall ROI.
  • Managed local as well as off shore third party vendor development teams in order to meet project deliverables.

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