OBJECTIVE

• me is adept performing high level of Technical Support and System administered role across organization into various project activities.
• me possess strong communication, time management and organization skills and me thrive in an enthusiastic team environment.
• Seeking a challenging career where a high level of learning is involved to utilize my skills, abilities, and experience in enhancing the company’s growth and grow as an indispensable member of the company.

SUMMARY

• Strong analytical and problem solving skills with the ability to quickly adapt to changing and competing priorities.
• Strong customer orientation and a professional approach with the ability to interact with all levels within the organization.
• Good project management skills, with the ability to independently interact and at times lead a team to complete initiatives with quality and timelines
• Experience and sound working noledge of the following areas: Windows Server administration including Active Directory and the use of Group Policies Backup/recovery technologies; TCP/IP, routing, switching, DHCP and DNS, Cisco, Cloud computing.
• Manage Identity Access management ofAzure Subscriptions, Azure AD, Azure AD ApplicationProxy, Azure AD Connect, Azure AD Pass through Authentication.
• Having Experience Configuring and managing Azure AD Connect,Azure AD Connecthealth, Microsoft Azure Active Directory.
• Install and Manage security reporting tools to monitoranyActive Directorychanges. Plan and manage allthe migrations and upgrades related toActive DirectoryandDomain controllers.
• PerformingSnapshots, Cloning, Cold MigrationsandHot Migrations
• Setup, build and maintain distributed filesystems, data warehouses and secure Backup and Restore flows.
• Collaborate with local support providers and the central Helpdesk.
• Knowledge of interoperability between Linux & Windows environments.
• Leverage automated build, install and deployment processes
• Knowledge of business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/support/solutions perspective.
• A solid foundation in ITIL framework with demonstrated skills in incident & problem management, capacity & performance management, project management, audit & operational risk management.
• Worked with project manager for development of project plans and support with coordination.
• Attended change control meetings, write change requests, and prioritize requirements with business and IT teams.
• Self - motivated, able to prioritize, good at time management and goal driven.
• Working experience on both onshore and offshore model.

TECHNICAL SKILLS

Operating Systems: Windows Servers 2019/2016/2012 R2/2008 R2, 2003 R2 Windows 10/8/7,XP Ubuntu/CentOS Linux, Red hat Linux, Mac OS

Cloud Computing: MS Azure Administration, MS O365 admin, AWS, Google Cloud.

End Point Management Tools / MDM /: SCCM, Intune, SOTI MDM, BES and Avaya desk phone.

Microsoft Applications: MS Office 2007/ 2010/2013/2016 , Microsoft 365. SCCM 2007, 2012, 2016, MS Exchange 2010/2013,2016

ITSM Tools: Pulse and Remedy

Virtualization/Citrix: VMWare (ESXi) 6.5/6.7, Hyper-V,VDI, Citrix Xen App/Desktop 6.x/7.x

FTP Software: FileZilla, Titan FTP, Ipswich WS FTP, IBM WebSphere MQ

Methodologies: SDLC, Waterfall, Six Sigma

Databases: MS SQL 7,10,2012,2016, Sybase, MS Access, Oracle

WMS Applications: SAP, Order Express, AS400, Log fire

Programming Languages: Python, PowerShell Scripting, MS Access/ODBC, XML,HTMl, DHTML, Powershell, C/C++, C#, Java, Visual Basics

Network Monitoring Tool: PRTG, Wireshark, Ipswich WatsApp Gold, Naverisk

Printers and MFC: Wired/Wireless - Lexmark, Xerox, HP, Ricoh, Brother Wire/Wireless Label Printers - TEC ( Toshiba), Zebra, Intermec

RF Technology: Motorola RF Devices MC9200, MC67, MC 9000, MC3190, Intermec CK71

Networking Protocols: HTTPS, SFTP, SMTP, SNMP, TCP/IP, UDP, DNS, VPN, LDAP, SIP, EIGRP, OSPF, BGP, RIP, VLAN

Storage/Backup Systems: HP P2000 SAN, HP 3 PAR 8000 Series, Zenith ARCA Backup Veritas Backup Exec, Commvault Backup

Network Environments: Cisco 2950, 3750, 3550, and Cisco 2500, 7606, NexusVPN router Linksys RV 042, RVS4000, Cisco 800 Series

PROFESSIONAL EXPERIENCE

Confidential

IT Consultant

Responsibilities:

• Offering expertise and advice to organizations and small business to help them improve their business performance in terms of Managed IT Service and configuration methodologies throughout the project life cycle.
• Managed and Maintain small businesses desktops, Servers, Active Directory, Networks and all applications related issues provide solutions and planning advice on an organization's data, communication or software systems
• Prepared and implemented various projects like Domain upgradations, Domain consolidations, OS migration from Win 7 to Win 10, Application upgrade and installation and Website hosting and developments.
• Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.
• Perform Microsoft O365 Administrative tasks and configuration and migrate domain in Azure cloud.
• Perform onsite and offsite backup and replication for small business.
• Ordering of computer supplies, network devices, Printers according to business requirement.

Confidential

Sr.IT System Analyst

Responsibilities:

• Perform on site and remote analysis of end User computing, Printers, Servers/Networks incidents for Rogers wireless Account.
• Planning, creating and managingAD group policy Templates and Policies Administration, Operating System security Patches Upgrade Procedure for secure computing and network environment.
• Managing Identity Access management of Azure Subscriptions, Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass Through Authentication
• Manage the implementation and operations of the mobile device management solution (SOTI & Microsoft Intune) which included server-based installation and management, patches and upgrades.
• Creating and managing application integrations for identify and access management. Having Experience of Creating conditional Access policiesMultifactor authentication (MFA), Resetting MFA and Resolving the MFA issues.
• Familiarity in the following areas:single sign-on, enterprise directoryarchitecture and design, directory schema, namespace, replication topology, resource provisioning, role-based access Control, user lifecycle
• Experience on creating and updating the Various PowerShell Scripts forwindows, Active Directory, Azure ADand Microsoft O365.
• Extensive experience administering the Microsoft365 platform
• Deliver technical support to engineering teams, aiding optimization of existing system(s) and processes. Support includes monitoring of incidents and their timely resolution.
• Setup, build and maintain distributed filesystems, data warehouses and secure Backup and Restore flows.
• Monitoring, executing and troubleshooting of system back-ups and recovery.
• Monitoring and troubleshooting business critical applications.
• Analyze performance metrics and communicate trends and other key findings with operational leaders.
• Developed workflow and business process diagrams to drive understanding and consensus.
• Migrate Physical Servers to Virtual Server(P2V) using VMware vCenter Converter Standalone Client
• Creating and Managing virtual machines and installing VM Tools into VM’s
• Root Cause & System Log Analysis and reporting
• Monitoring and Maintaining & Troubleshooting Servers with Raid5, Raid 10 and Mirrored Implementation (HP and Dell servers)
• Configured and managed HP storage P2000. Provisioning block level storage to servers.
• Perform Root cause analysis, develop solution options, and influence the organization to adopt recommended solutions
• Provide support to user for SAAS base Office 365, SharePoint Online, MS Teams and OneDrive usage and migration.
• Configure, Implement and manage a company-wide rollout ofSharePoint Online, OneDrive for Business, Teams, Azure AD Basicand other Office 365 Components at Confidential.
• Perform O365 Administrative tasks usingMS O365 and Azure portal and PowerShell.
• Managing Exchange 2010/2013/2016 in a large, on premise, clustered enterprise environment
• Troubleshooting mail flow issues.
• Engage in administrative tasks such as adding, modifying and deleting group mailboxes and email accounts
• Proven noledge on O365, Microsoft Exchange and Active Directory
• Successfully managed multiple tasks with competing priorities and worked within tight timelines.
• Managed Citrix XenApp/Xen Desktop 6.5 and 7.6. Handled user/computers, publishing applications, Printers and Xen Desktops for all users.
• Monitored, troubleshot of VDI using Citrix Director 7.6.
• Installing and tuning XenApp 6.5 and Xendesktop 7.6 and Group policy implementation on Citrix Application server.
• Configured and troubleshooting Cisco Catalyst switches 2950, 3750, 3550, and setup L2 and L3 switching.
• Switching tasks includeVTP,ISL/ 802.1q,IP secand,VLANs,Ether Channel,Trunking,GRE Tunneling,Port Security,STPandRSTP.
• Configuring, testing, distributing, maintaining and troubleshooting desktop/laptop equipment via SCCM
• Deploy antivirus software and apply security upgrades and patches via SCCM.
• Configure, deploy and support mobile devices (iOS and Android OS) and wireless connectivity in SOTI
• Managing production backup software Veritas Backup Exec and Commvoult, backup and restore data as required.
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP)

Confidential

IT Consultant (System Admin)

Responsibilities:

• Managed and Maintain small businesses End user computing servers, networks and all applications related issues.
• Installed several hotfixes and patches on windows servers to eliminate vulnerabilities
• Strong communication, analytical and client service skills with a high learning acumen adopt new tools and technologies
• Managed Exchange 2010, Utilized WSUS for critical/security patch deployment, GPO policy and securities
• Managed and configured Dell power Edge and HP ProLiant servers with Windows 2003, 2008 R2.
• Managed and maintain multiple business Networks and intra connected multiple offices with secure VPN to backup and replicate data offsite.
• Advise company on hardware and software to make business more streamlined and efficient
• Managing MS SQL Server 2005 and Backup/Restore data.
• Configuring, testing, distributing, maintaining and troubleshooting desktop/laptop equipment via SCCM
• Managed Onsite and Offsite Backup of database using backup exec software and Tape Device.
• Manage IT infrastructure for satellite office/home locations, including storage devices, servers, communications equipment, workstations and peripherals.
• Worked on windows 2003/2008 Servers, Exchange 2003/2010, Windows XP, Vista, 2000, 7.0, MS SQL 2005/2008,
• RMS software, MS office 2003, 2007 and 2010, PMP, POS applications.
• Upgrade windows from windows 2003 to windows 2008.
• Imaging Desktops/Laptops Devices, Maintenance of all Computers Hardware’s, Printers and ordering hardware / network devices according to company requirements.
• Ordering of computer supplies, network devices, Printers according to business requirement.

Confidential

Network Support Specialist (NOC)

Responsibilities:

• Provide the Technical support to VOIP customers around the world.
• Works on Linux base Asterisk soft switch for testing.
• Monitored the Traffic of calls and troubleshoot the problem in Soft switch.
• Follow up with the underlying carrier for any traffic related Issue and resolve the issue.
• Tested and configured VOIP Gateways on SIP and H323 Protocol.
• Troubleshoot and configured new gateway devices with asterisk soft switch.

Confidential

Desktop Support Analyst

Responsibilities:

• Troubleshoot and managed all Windows desktops related issue in Windows XP, 2000 Pro and other Printers related issue. Also support Softwares and network Issues.
• Successfully managed multiple tasks with competing priorities and worked within tight timelines.
• Strong understanding of business workflow, project planning, duration of project, budget estimates, resources, tasks and change management issues.
• Imaging computers though network and Installing Operating systems and testing all Computer Desktops.
• Backup and Restore the user data and troubleshoot their desktop, OS and application related issues.
• Working on deployment project of IBM desktops and notebooks, Imaging OS and software’s on all desktop and laptops using network.
• To work alongside colleagues within the IT Department on support, development and project work where directed

Confidential

Sr.Network Engineer (NOC)

Responsibilities:

• Worked in Leading ISP (VSNL) as L2/L3 Support to Corporate and Non Corporate Client for Broadband, Lease Line and wireless Customers. Monitor and troubleshoot the Networks of Cisco Routers, Switches, DSL Technology and Firewalls.
• Worked on Regional NOC team for Daily Network related issue on new projects and existing project.
• Testing New Hardware like DSL modem, Cable Modem or VoIP ATA as per company requirements.
• Maintained and Monitored the Metro-E access ring architecture me.e. based on L3 ring of 3750G switches, which connects 2950G L2 switches in hub and spoke architecture.
• Configured and managed network in IPSwitch Wat sup Gold
• Provide training to Field technician for new modem installation and create SOP documents.
• Responsible for Core routers, Multiplexers and L2 and L3 switches related issue for first level troubleshooting also responsible for Windows Servers 2003, Citrix and Exchanged related issue on company local network.