PROFESSIONAL SUMMARY:

• Experienced Project Manager with highly competitive team management and technical experience and in - depth experience of project management, process and product/process implementation, regulatory compliance, technology and strategic planning with over ten years of experience and possess an extensive skill-set with regard to IT Infrastructure, systems management and networking. Primary expertise is in the areas of Data Center Consolidation, ITSM, Disaster Recovery / Business Continuity, Infrastructure setup and design, Virtualization and Vendor Management.
• Recognized for ability to lead teams (Onsite and Off-shore) in developing new technologies and products to achieve positive outcomes, enabling substantial market share growth.
• Excellent record of delivering large-scale, mission-critical projects on / before initial projected time and under budget.
• Project Management
• IT Service Management
• Disaster Recovery (DR)
• High availability (HA)
• Business Continuity
• Technology & Strategic Planning
• Process & Product Implementation
• Problem and Incident Management
• Capacity and Performance
• Product Lifecycle Management
• Software Development Life-Cycle
• Server Consolidation
• Server Migration
• Incident Management
• Application Integration
• Datacenter Standardization
• Datacenter Simplification
• Enterprise / Infrastructure Architecture
• Technology infrastructure Assessment, Planning, and Implementation
• Regulatory Compliance
• Storage Management Planning and Methodology
• Quality Management
• Team Building & Negotiations
• Operational Assessment and Managed Care Outsourcing
• Availability Management
• Customer Driven Management
• Designing & deploying Cloud computing
• Strong leadership and problem solving skills.
• Strong believer in hands on approach to problem solving and helping team members.
• Planning, Organizing and Managing resources (Onsite & Off-shore) to bring about the successful completion of specific project goals and objectives
• Business Process and Requirement analysis and documentation,
• Risk analysis and mitigation, Infrastructure Audit and solutions.
• Process re-engineering, Disaster recovery plans, Project and program management, and Cross-group facilitation/communication and risk mitigation.
• Extensive experience in ITIL, Change control, tracking and reporting, Process creation, management, control & managing SDLC.

TECHNICAL SKILLS:

Infrastructure: - LAN & WAN based infrastructure designing & implementation, Domain infrastructure designing & implementation, Email & Messaging infrastructure, Data Warehouse, Replication, Data Archiving, Firewall & security, Server consolidation, Server virtualization, Storage Consolidation, High Availability solutions, Rapid deployment solutions, Remote Access solutions.

Technologies: - Cloud computing, Private Cloud, Public Cloud, BYOD (Bring your own device), SCSI, Active Directory, ISA firewall, Proxy Server, DNS, WINS, DHCP, RIS, IIS, Terminal Server, Palm Desktop, Confidential Exchange & Messaging Services.

Hardware: - firewalls, routers, switches, wireless, Ethernet, Cable/DSL modem, Analog dial-up, Printers, Scanners, Desktop, Networked Printers, PC / Server Assembly and Repair (Dell, IBM, HP, Compaq, Intel, AMD, Micron, Gateway), HP ProLiant Servers, IBM Netfinity Servers, Compaq Desktops and Notebooks, Dell Desktopsand Notebooks, IBM Desktops and Notebooks, HP Blades P & C class, HP Thin Client Devices, ILO/DRAC and Exposure to EMC Clarion and HP EVA series, Palm OS PDAs, CPUs, RAM, HDD configurations that include SCSI, RAID, EIDE, UDMA, UATA, SATA, NAS and SAN technologies, CD-ROMs and CD-ROM servers, CD-R, CD-RW, DVD, DVD-ROM, video/audio, video conferencing systems, NICs, Internal and External Modems, Backup Library Systems, PCMCIA devices and UPS systems, V-Block Servers, HP FlexPod, Dell Active Systems.

Networking: - LAN/WAN/WLAN (Wi-Fi) design and architecture, TCP/IP, Ethernet, T1/T3, web services, VPN, Firewalls, hubs, routers

Virtualization and Consolidation: - Confidential Virtual Server & Virtual PC, Virtual Machines, VMware ESX servers (Host & Guest), Virtual Center, Update Manager, Converter, Workstation, hypervisor / VMM, Confidential Virtual Server migration Kit, Hyper-V, Virtual Desktop Environment.

File System / Storage: - SAN, Raid 1, Raid 5, Fat 12, Fat 16, Fat 32, NTFS v1, NTFS v3, NTFS v5, NTFS v6, HPFS, CDFS, UFS, BSD/FFS, Flash storage / SSD, Hybrid Hard disk drive, Raid Array, SSD Raid.

OS: - Confidential 7, Windows 2008 Server Family (Datacenter, Enterprise, Hyper-V and Home Server), Windows 2003 Server Family (Datacenter, Enterprise, R2, Storage Server 2003, Server 2003 Web Edition and Advance Server), Confidential Small Business Server, Windows 2000 Server Family, Windows XP Professional, Windows NT3.x,4.0, Novell NetWare 3.x, 4.x, 5, and 6, PC-DOS, OS\2 warp, SCO UNIX, Red Hat Linux (Server), Corel Linux (Clients), Sun Solaris, MS DOS 6x; MS Windows 3.x, 9x and ME.

Backup and Recovery: - Ghost, Arc Serve, Windows NT Backup, BrightStor, VERITAS Backup Exec and Quest Recovery Manager for Exchange, Dump Analysis and Confidential Debugging Tool.

Disaster Recovery/Business Continuity: - Risk Analysis, Business continuation Analysis, Disaster Recovery Planning and implementation of DR/BC solution Double-Take.

Remote Access: - Citrix Access Suite, Access Gateways, Advance Access Control, Password Manager, Terminal Servers, SSL VPN, FTP, IPSEC VPN, DRAC, PCAnywhere, VNC, RDP, MS NetMeeting, Telnet, Web enabled Remote Management, VMware Security - RSA, Confidential ISA, Logmein and other Remote Administration tools.

Spam & Antivirus:: - Trend Micro, Symantec & McAfee, Confidential Defender and AVG.

Tools: - Confidential Best Practices Analyzer tool for AD and Exchange servers, Blackberry Manager, Blackberry Desktop Manager, Nslookup, Repadmin, ExRAP, AdRAP, Network Trouble Shooting Tools, Blackberry Resource Kit (BRK), Performance monitor and Confidential Baseline Security Analyzer.

Deployment: - Confidential RIS, Ghost Cast Server, Symantec Live State, HP Rapid Deployment.

Collaboration: - Office Communicator, Live Communicator, WebEx.

Web Server: - IIS, Apache.

Database: - Datacom, DB2-zOS, DB2-LUW, SQL, Oracle, FoxPro, D base.

Languages: - C, C++.

Disk Tools: - Disk probe, Pstools, Stellar, Partition table doctor, Partition magic, Acronis Disk Director Suite, Partition Recovery, Zero Fill drive, HD-Copy, EZ, Wipe Drive, Wipe Disk, Disk Manager.

Solutions: Thin Client deployment, Data protection, Data Encryption, Patching, Hotfix, Replication & Archiving, Disaster Recovery solutions, Wireless networking, Enterprise Security, Spam & Antivirus Solutions and Migrations.

Productivity: - Confidential Office, Star Office, Google productivity suite, Acrobat, Confidential SMS, Clarify, Asset Center, Digital workflow and Web Enabled Ticket Logging System.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Global EnterpriseInfrastructure Project Manager

Responsibilities:

• Responsible forrunning multiple Infrastructure projects including but not limited tonetworking, security, storage, servers, etc.
• Responsible for managing the execution phase of project, initiating GO-Live and decommissioning old environment.
• Understand the highlycomplex environment and draft plan for running multiple activities at sametime.
• Work with seniorleadership and draft a perfect working solution with state of the art security.
• Follow the currentprocedures, add value to them and speed-up the process to have more efficientoutcome.
• Work with multiple teamsin various departments on extremely tight timelines & deliverables.
• Responsible for keeping the project leadership and business executive up-to date with dates, deadlines and project status.
• Responsible for performing risk assessment, which involves analyzing risks as well as identifying, describing and estimating the risks affecting the business.
• Conducting risk evaluation, which involves comparing estimated risks with criteria established by the organization such as costs, legal requirements and environmental factors, and evaluating the organization's previous handling of risks.
• Executing monthly calls for corporate governance involving external risk reporting to stakeholders.
• Conducting audits of policy and compliance to standards, including liaison with internal and external auditors.
• Providing support, and to staff to build risk awareness within the organization.
• Define and set thedirection and run it independently or with little assistance from seniorexecutives.
• Develop variousstrategies and solutions along with working with 3rdparty vendorsand clients.

Confidential, Richmond, VA

Sr. Enterprise Infrastructure and IT Operations Project Manager

Responsibilities:

• Responsible for running command center for Bank’s centers, Branches & Back Offices for the Windows 7 migrations.
• Responsible for managing the project as per Confidential ’s Agile methodology and following the system of Scrum Master.
• Define correct deployment method for migration.
• Performed various testing and execute pilot programs for the project migration.
• Managing 3rd party Project Managers, Techs, Application engineers & in-house Project Managers to run the migrations.
• Provide day-to-day status to sponsors, leadership & project team.
• Manage various graph based reports (Trends & performance) & dashboard for project migration for leadership & project sponsors.
• Responsible for managing & migrating ( machines) every evening (Day 0) & manage Day 1 team for post support for the branch staff for around 20,000 machines in total.
• Responsible for running Incident management to ensure that the migration runs without any issues.
• Document lessons learnt and ensure that the resolution is shared with team members.
• Develop documentation (Playbook) & process flow for project team and leadership.
• Conduct Project team meetings (daily, weekly & bi-weekly); evaluate image deployment, testing and playbook validation.
• Developed presentation desk to share the vision to the team and leadership.
• Define correct deployment method for migration.
• Performed various testing and execute pilot programs for the project migration.

Confidential

Sr. Enterprise Infrastructure Project Manager

Responsibilities:

• Responsible for Database up-gradation (End-of-life) and migrate to alternate platform with ITIL methodologies.
• Perform an assessment for all the application’s databases including Mainframe environment to define scope, work effort & time required with a detailed project plan.
• Managed all database platforms (Datacom, DB2-z/OS, DB2-LUW, Oracle and MSSQL).
• Created graph based perform starts reports for senior leadership.
• Provided a vision to the team and ensured that everyone is on same page.
• Conducted weekly meetings with team.
• Conducted a bi-weekly meeting with senior leadership to share the current progress status.
• Managed offshore resources and work with 3rd party vendor.

Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Defined strategies for data center relocation including virtualization and new infrastructure build out.
• Implementing solutions based on Confidential methodology and tools.
• Managed existing third party vendors and established new contracts (Including offshore support).
• Handling complete operations for newly acquired datacenter.
• Defined scope, project plan, budgeting and business impact for newly acquired datacenter.
• Managed financials, risks, and issues into a single view, across multiple work streams and teams (vendor and internal).
• Responsible for managing multiple vendors and business teams simultaneously.
• Conduct status meetings with-in the team & share the overall progress with senior leadership.
• Prepare consolidated financials for the project and prepare expected forecasts for PCM review.
• Responsible for deploying e-Com functionality including application, database and infrastructure components.

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Manage IT infrastructure projects & the business continuity data center projects
• Engaging project specific required resources for project delivery.
• Manage project budget and asset management.
• Working with change management and ensure that changes are documented for future .
• Document and obtain approval on the project scope
• Prepare work plans for projects including: resources (Resource Management), material (Vendor Management) and schedule planning
• Execute various activities to deliver projects, such as the project plan, the work plan, a risk log and management of it, a communication plan, an issues log and resolution, change requests, etc.
• Plan, organize, manage and communicate the activities to ensure that project objectives are met at client, team and executive's satisfaction
• Coordinate status reports, minutes, etc. and communicate to senior leadership
• Ensure proper management of activities, quality deliverables and use of methodologies
• Ensured that required critical business and clinical functions are available to production in the event of a disaster
• Manage the implementation of all equipment and applications used for business continuity
• Review existing applications and capacity management for up-gradation
• Met regularly with DR leaders to discuss DR strategies and improvements
• Walk through disaster scenarios
• Define RPO and RTO for each application
• Assure that a DR plan exists for each application
• Work with application owners to create a DR plan
• Assure that existing DR plans are updated regularly
• Manage and help create all IT DR plans for the escalation and coordination of events
• Responsible for all IT projects using leveraged resources at remote data center
• Create and maintain baseline cost estimate at the project level
• Work through informal channels in order to obtain information
• Organize and simplify planning to enable a more consistent backup and recovery strategy and led information security audit to determine risk and initiate best-practices procedures.
• Obtain all project team member engagement (individual, team, client and supplier), approvals, etc.
• Complete satisfaction survey with client upon project delivery
• Complete project lessons learned

Project Manager

Confidential, Milwaukee, WI

Responsibilities:

• Plans and manages data center hosting projects according to agreed upon timelines and budgets, with outstanding and consistent quality
• Define, implement and optimize standard processes and procedures to provide hosting services from the GI Enterprise Computing organization.
• Report regular updates on project activities, including regular project status reports to PM Manager
• Ensure disciplined project management principles are practiced and are in accordance (and compliance) with theclient's IT project methodology, including the management of project scope, change control, issue management, and deliverable review/sign-off
• Manages project stakeholder relationships and customer communication
• Coordinates the review of SORs (Statement of Requirements) with the Enterprise Computing teams
• Coordinates the development of SOWs (Statement of Work), including effort estimates, with the Project Engineering and Service Delivery teams
• Coordinates the development and review of CARs (Causal Analysis and Resolution) for Enterprise Computing projects
• Ensures that all phase exit reviews are completed in a timely manner
• Maintains the portfolio of projects in the project management system
• Engages with the business unit IT organizations to gain feedback regarding previous project deliveries
• Ensures project compliance to Data Center standards for infrastructure, disaster recovery, and SOX. (This is done in coordination with Enterprise Data Center Platform Management and Service Delivery teams).
• Ability to cooperate with people of different levels inside / outside the company and to interact with teams to reach goals and business objectives.
• Ability to express information in a manner appropriate to different levels of understanding and lead negotiations.
• Ability to recognize and respond to customer expectations with a sense of urgency.
• Ability to take action, make decisions and to generate ideas, products and processes in a promised timely manner; involvement in designs or other work requiring a creative imagination.
• Ability to set and align goals in consistency with company objectives and to adapt plans to change environments.
• Provides effective documentation to clearly communicate procedures to other IT personnel.
• Demonstrates customer service attitude and work ethic.

Project Manager

Confidential, Richmond, VA

Responsibilities:

• Responsible for managing the project as per Confidential ’s Agile methodology and following the system of Scrum Master.
• Technical Project Planning and Consulting (resource/cost estimates, resource engagement, technical requirement gathering)
• Coordination of Project and Task Activities and coordination with PMO and other infrastructure groups such as Storage, Support, Security and disaster recovery.
• Coordination of resources required for project delivery and Purchase process for projects, and manage budget forecasts and capital investment expenditures, working with change management team for RFC (Request for Change) & CO (Change Order) using various tools. I.E. HP Service Manager.
• Communications conduit between BIO/Business & ETO resource pool
• Perform business case reviews and prepare BCAT
• Represented Marketing and Analysis to resolve ‘build or buy’ technical decisions. Was instrumental in developing RFPs, interviewing vendors, and selecting / implementing the most appropriate technical solution for the business.
• Monitored resource availability and work progress relative to agreed upon deliverable due dates and escalated as appropriate to ensure timely delivery of goods and services.
• Transitioned projects to “run-the-engine” operations support through meetings with business and technical support teams, including enterprise systems monitoring, integrated production support, business applications support, and disaster recovery.
• Provided feedback on process and procedure improvements based upon lessons learned.

Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Responsible for managing design, implementation & review of Systems, Platform Engineering, Storage Engineering, Backup Engineering, Network Engineering, Disaster Recovery and Business Continuity strategies, Capacity Planning, Configuration Management, System Architecture, Monitoring and Integration/Load Performance Testing, Wintel (Intel based windows servers) server migrations.
• Directed various development staff and IT engineers administer client meetings on a daily basis, oversee project plans and deliverables for each client project. Project development process includes: initiation, planning or development, production or execution, monitoring and controlling.
• Provided constant and support to the staff. Directed the team with the development of the conversion process and guidelines of Disaster Recovery \ Business Continuity strategies, process & procedures for Confidential . Worked with senior management to create & enhance the Confidential ’s recovery and strategy process to include ‘Incident or Disaster Recovery’. Worked with Project manager to define Tiers for applications & defined RTO & RPO based on damage which application may cause if it’s off production.
• Manage Corporate Data Center (137 servers, primarily for Windows mission critical Tier 1 & Tier 2 DR)
• Manage all aspects of the Data Center including servers (Asset Management), software (License Management) & networking.
• Configured VMware ESX 3.5 to consolidate servers (Server Migrations) and disaster recovery.
• Managed, installed, configured and integrated new servers such as IIS 5.0 Server, SQL 2005 Server in a clustering environment and load balancing.
• Migrated Windows 2000 advance servers to Windows 2003 & 2008 servers using various deployment tools.

Project Manager / Lead Infrastructure Engineer

Confidential, Webster, NY

Responsibilities:

• Lead and managed several projects, Prepared and managed project financials, project schedules and managed communications with key stakeholder groups within the organization.
• Maintained project SharePoint site content and document repositories and Provide bi-weekly project status and metric reports.
• Managed employee and contractor resources assigned to the project and Managed risk avoidance efforts, which include Data Center and performing pre-job briefings.
• Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis.
• Disaster / DR / Business Continuity: Drafted SOX Compliant DR Plans and performed end-to-end DR testing prior to roll out. Recognized - by managers, and peers - as the “go-to” contact for technical solutions, troubleshooting, advice and support. As the designated Business continuity coordinator, successfully performed multiple BC/DR tests and worked with IT risk, providing technical insight when reviewing DR strategies and BC plans. Also created audit-ready documentation and assisted with internal quality compliance and audits.
• Enterprise Server Management: Deliver IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, and information perspectives of providing business solutions within the IT infrastructure. Conduct weekly meeting with all Lead/Engineers working from offshore for Xerox. Conduct weekly report of the tickets handled by every Engineer to ensure that we are meeting the service level agreement (SLA) and also to get the productivity. Responsible for the team's productivity and quality. Managed ESX servers and Wintel servers. Working with teams for Global system load-balancing, synchronous and asynchronous replication, SAN based disk replication, VMware virtualization technologies.
• Enterprise Data Center Management: Provide quick high-level incident management for all Wintel Server problems. Managed operational performance of all Wintel servers through preventative maintenance and problem resolution. Design, construct, test, implement and optimize infrastructure systems that enable business and/or engineering/manufacturing functions. Managed performance and analysis statistics to identify and resolve system infrastructure problems. Applied metrics to monitor performance and measure key project criteria. Design system infrastructure. Established and managed security, integrity and business continuity controls.

Principal Support Engineer

Confidential

Responsibilities:

• Dealt with complex issues related to Disk & File Management, Reliability, Disaster Recovery, Supportability, and remote management, Server Scalability, Removable Storage. Working with Registry Hives, Multi-processor support, Devices & drivers. Support for x64/64Bit Architecture, Virtual Server, Virtual Network. Deals with parallel installation, Im-place upgrade, Dynamic updates (manual & automatic). Worked with RIS (Remote Installation Services) & unattended Setup. Worked with System Logs & MPS Reports, ADS (Automated Deployment Services) & WinPE.
• Provided Support for Mass Storage Devices, different ACPI Hal, complete boot process & Shutdown Track, RSM, Volume shadow copy, Automated system recovery, Windows Backup, Blue screens & Stop Errors, Dump Check, Crash Dump Analysis using Confidential Debugging Tools. Worked with Disk Management, Disk Partition at low level, Dynamic disks, Volumes, Raid, SAN, NAS devices, SCSI & IDE Drivers, Work at sector & Track level to retrieve partitions & Data, MBR, LDM, GPT, and MFT. Worked with Volumes, Clusters, increasing Partition size on Volumes, Disk Recovery, Virtual Disks and Fiber Channel.
• Deployed Confidential Systems, Management Server 2003 infrastructure to push Office 2003 and Confidential Office Communicator 2005 to entire corporate LAN. Deployed Windows Server Update Services (WSUS) for server and desktop environment, using client targeting to assign machines to computer groups based on function (development, test, and production) for staged patch rollouts.

Disaster Recovery Specialist

Confidential

Responsibilities:

• Manage Business Continuation/DR infrastructure remediation projects. Manage plan and design of backup data center infrastructure build-out and participate in business continuation/disaster recovery planning. Perform in-depth systems analysis of heavily integrated, multi-tiered and multi-platform systems providing management with a plan to develop the long-term business continuation and disaster recovery solution. Provide technical advice and recommendations to application and infrastructure teams looking to harden and/or create High Availability/Disaster Recovery certified systems. (Including B2B and EDI systems). Created custom costing tool to provide Application owners with accurate costs for alternative disaster recovery remediation/hardening solutions for their systems.
• Performed comprehensive testing of all mission critical application & systems during simulated disaster scenarios & documentations of variances/GAP(s) for improving the overall response. Improved the response time for fail-over and fail-back by 65%

Wintel Support Engineer

Confidential

Responsibilities:

• Implemented Symantec/VERITAS Enterprise Vault for email archiving, retention, journaling, local archive reduction, and legal records discovery pertaining to litigation and standard compliance. Migrated over 700 GB of legacy GroupWise archives into Enterprise Vault, and configured Exchange / Enterprise Vault to capture all inbound and outbound messages for the organization. Maintained 1.5 TB of vaulted email. Collapsed child business units into single AD infrastructure. Performed migration of ADP server to new hardware. Deployed Trend Antivirus and Antispam suite to workstations and servers. Deployed Windows Update Services with client group targeting for centralized updating. Designed and deployed comprehensive Group Policies to limit capabilities of users on plant floor to modify computer settings. Deployed Windows Update Services with client group targeting for centralized updating and reporting. Administration of local domains.
• Creation and implementation of the Change Management Process developed around the VMware tool for Global Process Flow as well as Disaster Recovery planning. Support/Troubleshot various Windows Domain/Server related day to day problems. Performed data center level server moves without business interruption.

Windows Support Engineer

Confidential

Responsibilities:

• Responsible for IT and support for employees across multiple international locations, Reduced IT hardware needs through consolidation and virtualization using VMware Server. Re-architected Active directory/LDAP infrastructure to facilitate multiple AD sites. Maintained Windows NT mail and web server, Windows NT4, Windows 2000 Domain controlled servers. Assisted in Designing of Windows Policy Systems on Active Directory Systems. Assisted in Design and conversion to Active Directory Systems from Windows NT 4.0 Domains. Tested, wired and Secured, Compaq and Cisco wireless access points. Imaged Desktop and Laptop Computers with Norton Ghost. Directed and supervised all MIS Related Activities for a multi-location, distributed domain. Achieved order of magnitude increase in system stability throughout the enterprise.
• Administered and maintained Confidential Exchange Environment. Implemented Internet connectivity solution that greatly enhanced performance and efficiency for the business operation. Developed critical path for extensive Y2K compliance issues, including operating systems and multiple system and end-user applications. Managed a Tier 3 Help Desk and staff. Engineered wireless connectivity method to reduce costs and increase performance and stability.
• Maintained 100% data integrity for all company assets.

Network Engineer

Confidential

Responsibilities:

• Ensure that there is a good match between the commissioning/upgrade services to be delivered and the Client's expectations. Configure hardware and software to the Client's specification and in line with predefined standards. Deliver a bespoke commissioning solution to the Client's specification. Resolution of technical and logistical issues. Providing telephone support and to field based Installation engineers. Responsible for Project's Technical Designing of New Networks.
• Providing support to Back Office Services at Client Sites across the Country, which includes Integration & Deployment of Network Operating Systems and other Software. Prepare documentation, give presentations and provide to staff and associated team members. Installation of Windows NT Server 4.0, DHCP Server, Print Server, Implementation of Internet/Intranet with IIS 4.0, Installation of Tech edge Web Sites Package and Remote Access Service at the center.