Resume
Information Security, AnalysT
TECHNICAL SKILLS:
Software: MS Office/Suite, Excel, PowerPoint, Access, Outlook, Office 365, Adobe, Active Directory, MS PKI, Python, Notepad++, Sybase, Microsoft PowerShell, RSA, PAC2000, StageCoach2
Operating Systems: Windows NT/98/2000/XP/Vista/Windows 7/Windows 8, Windows Server 2003/2008, Microsoft Exchange Server, SQL Server, AS400
PROFESSIONAL EXPERIENCE:
Confidential
Information Security Analyst
Responsibilities:
- Use active directory daily to create, add, and remove privileged and unprivileged users and groups in selected domains
- Create change requests (CR) using PAC2000
- Use Microsoft PowerShell to run scripts to perform desired tasks
- Research selected groups to ensure privileged access on selected servers is allowed
- Make access rules to ensure each Confidential employee TEMPhas access/rights to internal systems as deemed necessary
- Work with managers on all levels to explain teh remediation process and assist with any questions regarding removing groups dat no longer need privileged access to servers
- Use StageCoach2 to create users and groups
- Reset and unlock user accounts
Confidential
System Support Specialist
Responsibilities:
- Experience in customer facing and dealt directly with end users to resolve all technical issues
- Monitored and troubleshot all PC’s printer, wireless devices, and hardware ensuring continuous operation within teh distribution center
- Ensured all network components were operational, made repairs, adjustments, and reconfigured systems as needed
- Successfully migrated entire distribution center network from Windows Vista to Windows 7 and also from Lotus Notes to Microsoft Exchange 2010 and Office 365 providing end user support
- Reimaged wireless devices such as scanners and mobile production computing equipment
- Worked with BitLocker encryption key issues as needed
- Created and unlocked user accounts as well as reset passwords when needed
- Served as Project Lead for various systematic/ operational projects and reported status to Systems Supervisor/ and IT Manager
- Assisted Systems Supervisor in making recommendation concerning installation, continued maintenance, and planning of current projects
- Maintained comprehensive and detailed records of equipment inventory, problems and failures
- Coordinated preventative maintenance and/ or corrective programs with vendor service personnel
- Installed necessary communication equipment including cable lines. Configured systems as deemed necessary
- Punched down CAT5 cables to patch panels and connected cables to switches to activate ports.
- Performed backups on servers using 4mm tapes
Confidential
D Confidential Entry Specialist
Responsibilities:
- Responsible for teh proper receiving and shipment of all materials
- Used Microsoft Office and SQL based software to enter critical d Confidential ensuring proper inventory and production scheduling
- Used FEDEX and UPS World Ship to ship packages
- Troubleshot various printer and application errors
Confidential
Warehouse Associate
Responsibilities:
- Entered d Confidential using numerous applications to create domestic and international shipping labels, packing slips, invoices, material control information, and order tickets
- Conducted inventory of merchandise and report information to supervisor
- Escalated customer complaints and/or e - mails through teh appropriate channel to management
- Troubleshot various printer and application errors
Confidential
Desktop/Modem Support Technician
Responsibilities:
- Troubleshot desktop and modem issues insuring proper connectivity for customers
- Ensured customer satisfaction, resulting in more business for teh company
- Basic equipment troubleshooting
- Escalated complex issues to proper support team
Confidential
D Confidential Entry Specialist
Responsibilities:
- Used Microsoft Office and various software to assist in tracking orders and availability of products
- Responsible for proper building of product order tickets for various companies
- Ensured all orders were error free using Microsoft Word
- Entered end of shift d Confidential into computer using Microsoft Excel
Confidential
Technical Support Associate
Responsibilities:
- Troubleshot pharmaceutical representative’s laptops ensuring optimal performance
- Desktop maintenance on over 300 workstations
- Troubleshot connectivity issues on Toshiba laptops
- Documented all issues using troubleshooting ticket system
- Provided phone support to all pharmaceutical representatives with desktop related issues
Confidential
D Confidential Entry Specialist
Responsibilities:
- Ensured inventory accuracy of over 5,000 parts used by teh United State military
- Trained new personal on computerized inventory control procedures
- Personally responsible for shipping, receiving, and expediting critically needed military parts
- Used Microsoft Office to enter packing slips, invoices, and other material control information into d Confidential base
Confidential
Information Systems Technician
Responsibilities:
- Supervised and trained personnel to ensure full operation of a LAN serving over 500 users on Unclassified, Classified, Secret, and Top Secret servers
- Monitored teh networks to ensure overall efficiency of operation and identified security leaks
- Experience in MS PKI allowing users to securely send and receive information
- Created and deleted user accounts using Active Directory
- Created user mailboxes in Microsoft Exchange
- Reset user passwords and unlocked user accounts in using Active Directory
- Performed backups on 4mm and 8mm tapes
- Various troubleshooting issues, fault isolation, and maintenance of switches, router, printers, and personal computers
- Created d Confidential bases to store technical blueprints
- Created and managed a trouble ticketing system for trainees
- Trained system administrators in network connectivity and computer maintenance