TECHNICAL SKILLS:

Software: MS Office/Suite, Excel, PowerPoint, Access, Outlook, Office 365, Adobe, Active Directory, MS PKI, Python, Notepad++, Sybase, Microsoft PowerShell, RSA, PAC2000, StageCoach2

Operating Systems: Windows NT/98/2000/XP/Vista/Windows 7/Windows 8, Windows Server 2003/2008, Microsoft Exchange Server, SQL Server, AS400

PROFESSIONAL EXPERIENCE:

Confidential

Information Security Analyst

Responsibilities:

• Use active directory daily to create, add, and remove privileged and unprivileged users and groups in selected domains
• Create change requests (CR) using PAC2000
• Use Microsoft PowerShell to run scripts to perform desired tasks
• Research selected groups to ensure privileged access on selected servers is allowed
• Make access rules to ensure each Confidential employee TEMPhas access/rights to internal systems as deemed necessary
• Work with managers on all levels to explain teh remediation process and assist with any questions regarding removing groups dat no longer need privileged access to servers
• Use StageCoach2 to create users and groups
• Reset and unlock user accounts

Confidential

System Support Specialist

Responsibilities:

• Experience in customer facing and dealt directly with end users to resolve all technical issues
• Monitored and troubleshot all PC’s printer, wireless devices, and hardware ensuring continuous operation within teh distribution center
• Ensured all network components were operational, made repairs, adjustments, and reconfigured systems as needed
• Successfully migrated entire distribution center network from Windows Vista to Windows 7 and also from Lotus Notes to Microsoft Exchange 2010 and Office 365 providing end user support
• Reimaged wireless devices such as scanners and mobile production computing equipment
• Worked with BitLocker encryption key issues as needed
• Created and unlocked user accounts as well as reset passwords when needed
• Served as Project Lead for various systematic/ operational projects and reported status to Systems Supervisor/ and IT Manager
• Assisted Systems Supervisor in making recommendation concerning installation, continued maintenance, and planning of current projects
• Maintained comprehensive and detailed records of equipment inventory, problems and failures
• Coordinated preventative maintenance and/ or corrective programs with vendor service personnel
• Installed necessary communication equipment including cable lines. Configured systems as deemed necessary
• Punched down CAT5 cables to patch panels and connected cables to switches to activate ports.
• Performed backups on servers using 4mm tapes

Confidential

D Confidential Entry Specialist

Responsibilities:

• Responsible for teh proper receiving and shipment of all materials
• Used Microsoft Office and SQL based software to enter critical d Confidential ensuring proper inventory and production scheduling
• Used FEDEX and UPS World Ship to ship packages
• Troubleshot various printer and application errors

Confidential

Warehouse Associate

Responsibilities:

• Entered d Confidential using numerous applications to create domestic and international shipping labels, packing slips, invoices, material control information, and order tickets
• Conducted inventory of merchandise and report information to supervisor
• Escalated customer complaints and/or e - mails through teh appropriate channel to management
• Troubleshot various printer and application errors

Confidential

Desktop/Modem Support Technician

Responsibilities:

• Troubleshot desktop and modem issues insuring proper connectivity for customers
• Ensured customer satisfaction, resulting in more business for teh company
• Basic equipment troubleshooting
• Escalated complex issues to proper support team

Confidential

D Confidential Entry Specialist

Responsibilities:

• Used Microsoft Office and various software to assist in tracking orders and availability of products
• Responsible for proper building of product order tickets for various companies
• Ensured all orders were error free using Microsoft Word
• Entered end of shift d Confidential into computer using Microsoft Excel

Confidential

Technical Support Associate

Responsibilities:

• Troubleshot pharmaceutical representative’s laptops ensuring optimal performance
• Desktop maintenance on over 300 workstations
• Troubleshot connectivity issues on Toshiba laptops
• Documented all issues using troubleshooting ticket system
• Provided phone support to all pharmaceutical representatives with desktop related issues

Confidential

D Confidential Entry Specialist

Responsibilities:

• Ensured inventory accuracy of over 5,000 parts used by teh United State military
• Trained new personal on computerized inventory control procedures
• Personally responsible for shipping, receiving, and expediting critically needed military parts
• Used Microsoft Office to enter packing slips, invoices, and other material control information into d Confidential base

Confidential

Information Systems Technician

Responsibilities:

• Supervised and trained personnel to ensure full operation of a LAN serving over 500 users on Unclassified, Classified, Secret, and Top Secret servers
• Monitored teh networks to ensure overall efficiency of operation and identified security leaks
• Experience in MS PKI allowing users to securely send and receive information
• Created and deleted user accounts using Active Directory
• Created user mailboxes in Microsoft Exchange
• Reset user passwords and unlocked user accounts in using Active Directory
• Performed backups on 4mm and 8mm tapes
• Various troubleshooting issues, fault isolation, and maintenance of switches, router, printers, and personal computers
• Created d Confidential bases to store technical blueprints
• Created and managed a trouble ticketing system for trainees
• Trained system administrators in network connectivity and computer maintenance