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Resume

Information Security, AnalysT

TECHNICAL SKILLS:

Software: MS Office/Suite, Excel, PowerPoint, Access, Outlook, Office 365, Adobe, Active Directory, MS PKI, Python, Notepad++, Sybase, Microsoft PowerShell, RSA, PAC2000, StageCoach2

Operating Systems: Windows NT/98/2000/XP/Vista/Windows 7/Windows 8, Windows Server 2003/2008, Microsoft Exchange Server, SQL Server, AS400

PROFESSIONAL EXPERIENCE:

Confidential

Information Security Analyst

Responsibilities:

  • Use active directory daily to create, add, and remove privileged and unprivileged users and groups in selected domains
  • Create change requests (CR) using PAC2000
  • Use Microsoft PowerShell to run scripts to perform desired tasks
  • Research selected groups to ensure privileged access on selected servers is allowed
  • Make access rules to ensure each Confidential employee TEMPhas access/rights to internal systems as deemed necessary
  • Work with managers on all levels to explain teh remediation process and assist with any questions regarding removing groups dat no longer need privileged access to servers
  • Use StageCoach2 to create users and groups
  • Reset and unlock user accounts

Confidential

System Support Specialist

Responsibilities:

  • Experience in customer facing and dealt directly with end users to resolve all technical issues
  • Monitored and troubleshot all PC’s printer, wireless devices, and hardware ensuring continuous operation within teh distribution center
  • Ensured all network components were operational, made repairs, adjustments, and reconfigured systems as needed
  • Successfully migrated entire distribution center network from Windows Vista to Windows 7 and also from Lotus Notes to Microsoft Exchange 2010 and Office 365 providing end user support
  • Reimaged wireless devices such as scanners and mobile production computing equipment
  • Worked with BitLocker encryption key issues as needed
  • Created and unlocked user accounts as well as reset passwords when needed
  • Served as Project Lead for various systematic/ operational projects and reported status to Systems Supervisor/ and IT Manager
  • Assisted Systems Supervisor in making recommendation concerning installation, continued maintenance, and planning of current projects
  • Maintained comprehensive and detailed records of equipment inventory, problems and failures
  • Coordinated preventative maintenance and/ or corrective programs with vendor service personnel
  • Installed necessary communication equipment including cable lines. Configured systems as deemed necessary
  • Punched down CAT5 cables to patch panels and connected cables to switches to activate ports.
  • Performed backups on servers using 4mm tapes

Confidential

D Confidential Entry Specialist

Responsibilities:

  • Responsible for teh proper receiving and shipment of all materials
  • Used Microsoft Office and SQL based software to enter critical d Confidential ensuring proper inventory and production scheduling
  • Used FEDEX and UPS World Ship to ship packages
  • Troubleshot various printer and application errors

Confidential

Warehouse Associate

Responsibilities:

  • Entered d Confidential using numerous applications to create domestic and international shipping labels, packing slips, invoices, material control information, and order tickets
  • Conducted inventory of merchandise and report information to supervisor
  • Escalated customer complaints and/or e - mails through teh appropriate channel to management
  • Troubleshot various printer and application errors

Confidential

Desktop/Modem Support Technician

Responsibilities:

  • Troubleshot desktop and modem issues insuring proper connectivity for customers
  • Ensured customer satisfaction, resulting in more business for teh company
  • Basic equipment troubleshooting
  • Escalated complex issues to proper support team

Confidential

D Confidential Entry Specialist

Responsibilities:

  • Used Microsoft Office and various software to assist in tracking orders and availability of products
  • Responsible for proper building of product order tickets for various companies
  • Ensured all orders were error free using Microsoft Word
  • Entered end of shift d Confidential into computer using Microsoft Excel

Confidential

Technical Support Associate

Responsibilities:

  • Troubleshot pharmaceutical representative’s laptops ensuring optimal performance
  • Desktop maintenance on over 300 workstations
  • Troubleshot connectivity issues on Toshiba laptops
  • Documented all issues using troubleshooting ticket system
  • Provided phone support to all pharmaceutical representatives with desktop related issues

Confidential

D Confidential Entry Specialist

Responsibilities:

  • Ensured inventory accuracy of over 5,000 parts used by teh United State military
  • Trained new personal on computerized inventory control procedures
  • Personally responsible for shipping, receiving, and expediting critically needed military parts
  • Used Microsoft Office to enter packing slips, invoices, and other material control information into d Confidential base

Confidential

Information Systems Technician

Responsibilities:

  • Supervised and trained personnel to ensure full operation of a LAN serving over 500 users on Unclassified, Classified, Secret, and Top Secret servers
  • Monitored teh networks to ensure overall efficiency of operation and identified security leaks
  • Experience in MS PKI allowing users to securely send and receive information
  • Created and deleted user accounts using Active Directory
  • Created user mailboxes in Microsoft Exchange
  • Reset user passwords and unlocked user accounts in using Active Directory
  • Performed backups on 4mm and 8mm tapes
  • Various troubleshooting issues, fault isolation, and maintenance of switches, router, printers, and personal computers
  • Created d Confidential bases to store technical blueprints
  • Created and managed a trouble ticketing system for trainees
  • Trained system administrators in network connectivity and computer maintenance

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