AREAS OF EXPERTISE

• IBM AS400, bar - coding system, EDI, LANDesk Suite - remote control software.
• IBM MVS (OS/390), TSO/SPF, CA1, CA7, CA11 and JCL.
• Programmed Xerox 4090, 4050 and DocuPrint 65 laser printers on a Sun UNIX system.
• Supported Ricoh printers.
• Experienced and Supported Microsoft Office Suite
• HP storage Tape drive, storage, SAN EVA, NAS and IBM Tivoli backup and restore data recovery.
• Backup software and hardware on the MS Windows and Novell platforms.
• Experienced in Cat5, Cat5e, Cat6 and Cat6a cabling. Network Protocols such as TCPIP, IPX, SMTP, and SNTP.
• Knowledgeable with IBM AS400, bar-coding system, EDI, LANDesk Suite - remote control software.
• IBM (Series & Blades), Dell, and HP tower & rack enterprise servers. Some IBM AIX servers.
• Experienced in Novell Netware NDS and MS Active Directory, Novell GroupWise.
• MS Windows security using Accounts, Groups, Rights and NTFS.
• Installing, Switches, Routers, Wireless, and NICs (Nortel, Cisco, IBM, 3COM).
• Setup switches with (VLANs, DHCP, port speed & duplex, enable/disable, rip, OSPF, etc.).
• Installed and configured Wireless. (APs and Controllers)
• Experienced in installing and configuring client/server applications and network printing.
• Experienced in configuring and managing MS Windows & Novell Servers.
• Knowledgeable in Remote LAN Access with Ascend, Shiva, HP OpenView, Optivity.

PROFESSIONAL EXPERIENCE

Confidential, Gaffney, SC

IT Consultant

Responsibilities:

• Facilitated internal and external dialogue ensuring successful completion of project deliverables impacting Confidential which included facilitation of the following activities: HW procurement (maintain status updates, risks, timeline, etc.), SAN requests, Network requests (FW, external & internal connectivity), Monitoring, Production Hand - off (facilitation development of Hand-Off), and any other BA activities as identified.
• Providing computer support services both for software and hardware in a 24/7 365 days a year NOC environment for the organization's city employees.
• Testing of computers and ensuring that the computer systems and servers are functioning properly.
• Physical setting up of computers and software system installations.
• Identifying and solving problems that affect computer operating systems.
• Inbounds calls from police/fire districts with assistance with 211 fires, mugshot issues, pax line issues, and video issues to monitor city events.
• Reported outages thought the city of Chicago through chain of command.
• Individual assessments of CAD computer systems for functionality and identifying concurrent issues.
• Maintenance of 911 networking systems to enhance communication between employees on the 911 team.
• Troubleshooting routine problems and maintenance of servers and backup tapes nightly.
• Responsible for ordering computer equipment and tagging serial numbers into the Confidential ticketing system.
• Working closely with the purchasing and supplies department.
• Carrying out other duties as assigned by upper management.

Confidential, Gaffney, SC

IT Consultant

Responsibilities:

• Client expectation by ensuring the delivery of the quality service.
• Worked directly with all department managers and team members to quickly analyze and solve urgent issues and keep them abreast on their request status
• Acted on client feedback.
• Ensured timely and accurate Technical, McKesson software & other applications projects completion with Hospitals their offsite locations.
• Escalated promptly any issues that may impact the project.
• Worked closely with vendors for acquisition of necessary equipment for the data center, network infrastructure upgrade and wireless technology implementation.
• This included Hands on with Windows, PCs, Laptops, Tablets, Motion Tablets, Cabling, Servers, Cisco Switches, Printers, WOWs (workstation on wheels) and necessary software for medical facilities.
• Assisted Helpdesk staff ( Confidential ), Field Techs and Analyst teams on issues.

Confidential - Fremont, OH

IT Project Consultant

Responsibilities:

• Worked closely with vendors for acquisition of necessary equipment for the data center, network infrastructure upgrade and wireless technology implementation.
• This included IDFs (intermediate distribution facility) cabling, fiber, PCs, Printers and necessary software for medical facilities.
• Supported Cisco switches with VLANs, DHCP, port speed & duplex, enable/disable port, rip, OSPF etc.
• Assisted System Engineer with MS Active Directory, DNS, DHCP, MS Office, Citrix, Linux, Exchange, and VMware ESX servers’ staff.
• Assisted Helpdesk staff ( Confidential Enterprise software) and Field Techs teams on issues.

Confidential

BVoIP (Voice over IP) Manager

Responsibilities:

• Project Manager on VoIP (Voice over IP) ensuring timely & accurate project from concept to completion.
• Managed vendor resources throughout the project.
• Include T1 circuit, Router installation, Data cut over, Voice & porting of TNs to VoIP, including scheduling of necessary Field Tech, PBX vendor support & SME.

Confidential - Greenwood, SC

Responsibilities:

• Engaged with server team to promote growth within systems.
• Worked directly with management and team members to quickly analyze and solve urgent issues.
• Worked closely with vendors for acquisition of necessary equipment for the data center.
• Maintain constant focus on improving the Data Center environment and enhancing customer satisfaction.
• Value the benefit of increased knowledge through research and new technology and through additional certifications.

Confidential

Responsibilities:

• Supported Mainframe Operation, PC’s, Printers, Scanners .
• Supported Tape drive with IBM Tivoli backup and restore data recovery.
• Backup software and hardware on the MS Windows and Novell platforms.

Confidential - Ann Arbor, MI

Responsibilities:

• Supported Mainframe Operation, PC’s, and Network infrastructure.
• Programmed Xerox 4090, and DocuPrint 65 laser printers on a Sun UNIX system.
• Supported Ricoh printers.
• Backup software and hardware on the MS Windows and Novell platforms.
• MS Office Suite

Confidential - Monroe, MI

IT Data Center Operation & Production Control Analyst

Responsibilities:

• Supported Mainframe Operation, PC’s, network infrastructure in Monroe, MI and several plants located in various locations in North America.
• Managed operations on IBM MVS (OS/390) using TSO/SPF & network systems.
• Highly instrumental in the installation and configuration of CA7, CA11.
• Assisted in debugging of programs (COBOL, RPG, and FORTRAN & Assembler).
• Established tape management systems using CA-1 and Intel Storage Express.
• Supported Microsoft Software Suite.
• Coordinated and trained operations help desk and network personnel.