Upgraded current Avaya from Communication Manager 3.1 to Communication Manager 6.0.
Installed AES server SAL server and upgrade the NICE server application.
Added Modular Messaging to all 400 branches.
Worked with call center to add new CTI application for customers.
Voice Technology Manager
Led a team of 25 engineers to remotely handle 180 Avaya systems worldwide for Confidential . This included several large Confidential Call Centers for GE Capital.
Responsible for the implementation, testing and maintenance of deployed solutions in the Service Layers or Telecom management area.
The project manager and design engineer for new system installed.
Responsible for the delivery piece of with a high level of interaction with the Customer and Business Management Teams as well as internal teams.
Main activities included monitoring operational issues involved in delivering the service
Performed Layer 2 & 3 troubleshooting. Participated in customer presentations, providing solution and technical expertise and make Solution presentations.
Participated in customer projects, including the definition, management and verification of solutions, analyzing the customer’s processes and requirements, perform dimensioning, estimate cost for customer adaptations, prepare and write solution descriptions and secure the technical functionality and quality of delivery.
This was a highly visible and pro - active role requiring inter-personal skills.
It demanded constant interaction and presentation with the Key Account Manager and the end customer, in order to understand the operator’s business issues, and to be able to find opportunities for evolving our solutions, thereby creating new business. It also demanded good networking capabilities.
Sr. Telecom Engineer/Project Manager
Tracked the project on Microsoft project, did the planning, cable & system designs, testing and implements local and/or remote voice communications hardware, software and procedures.
Maintained technical expertise in identifying, evaluating, selecting or developing Avaya voice systems and/or video systems.
Oversaw Avaya voice network configurations.
Prepared or ensured that appropriate network documentation exists, including operational instructions.
Provided Tier 3 supports, regular monitoring of call recording device and do voice network analysis regarding short- and long-range planning for in-house systems.
Designed networks or portions of networks that include selection of hardware and software packages.
Designed and implemented Avaya VOIP network for Marietta Plant.
Designed Voice VLAN for deployment of VOIP phones
Performed Layer 2&3 troubleshooting for network devices.
Completed presentations and tested new Microsoft I3 system for small office deployment.
Worked as a Consultant for Avaya S8700 Voice Network configuration.
Call Center Application for NICE, Audix Voice Messaging server.
Managed projects for systems upgrade for future technology VOIP design, testing and implementation.
Setup and maintained basic telephone operation, upgraded telephone system hardware and software.
Troubleshot layer 2& 3 devices.
Provided Tier 3 support for technician and end user for features and telephone problems.
Worked with service provider to ensure problem free upgrade in services.
Sr. Telecom Engineer
Provided Tier 2 &Tier 3 support to 23 domestic and 10 international sites.
Lead project engineer to design, testing and implement VOIP Phone technology for corporate use.
Designed and implemented wireless IP network. Design and implement IP video network.
Designed and implemented IP VLANS/Trunking between domestic and international sites.
Troubleshoting STP issues.
Installed switches and switch stacks (3750).
Managed weekly administration updates to RSA server.
Built and maintained call centers for Hawks, Thrashers, Braves, Time Warner Help desk.
Designed and implemented disaster recovery plan for corporate communication Design E-911 system for Time Warner corporate.
Lead project engineer in upgrading 23 corporate locations for voice technology.
Provided Tier 2 support to 23 remote sites.
Reengineered system configuration to support Y2K upgrades and ISDN capability.
Implemented fax server software.
Worked with vendors on improving Network for future enhancements.
Provided continuous analytical support to 45 remote site and administrate daily adds, moves, testing and change to voice network, on 19 remote locations in metro Atlanta.
Successfully coordinated cutover that included DCS Networking of five locations with new 5-digit dialing plan with 7 more sites remaining.
Set up call centers on new skill application and implement cutover.
Reviewed maintenance agreements for continuous savings and help prepare fiscal year budgets.
Administrated and executed daily moves, adds and changes to the LAN (Token Ring) networks and local SL1 telecommunication switch and Rolm switch.
Prepared daily submittal of bids, site surveys, initial walk through and cable design for telecommunication closet.
Supervised group of men in installation of voice and Confidential networks.
Coordinated daily with Facilities Coordinator on all essential moves, adds and changes to LAN (Token Ring Ethernet) network.
Prepared bids, site survey, initial walk through and cable designed telecommunication closets.