Desktop Support Resume Profile

Candidate Resume:

SUMMARY:

QUALIFICATIONS AND SKILLS
Over 4 years of experience in desktop support
Excellent computer software and hardware installation skills
A and MCSE Certified
Experienced in LAN and WAN installation
Ability to effectively converse and give appropriate support to users as required.
Self motivated with excellent work practices.
Ability to suggest and report any computer peripheral that needs servicing or repairs

EXPERIENCE:

Confidential

Desktop Support

Desktop and Network support for internal users.
Support desktops and laptops, workstation
Assemble, troubleshoot and repair desktop computers and peripherals.
Usage of disk imaging software, iSys from the network..
Maintain work related user equipment. Printers, scanners, digital cameras, projectors, PCs .
Remote troubleshooting through the use of MS RDP
Installation and maintenance of 1200 desktop and laptops

Confidential

Desktop Support

Converse electronically and personally with computer end users experiencing trouble in order to verify and document problem
Check with user guides, technical manuals and additional documents to research and put solutions into practice
Emulate and repeat technical problems meet by users
Collect, systematize and keep up a problems and solutions log for use by further technical support analysts
Take part in the redesigning of applications and other software
Give systems, network and Internet support to users
Supervise other technical support workers
Provide advice and training to users

Confidential

Desktop Network Technician

Desktop and Network support for internal users.
Support desktops and laptops, workstation/telephone relocations
Assemble, troubleshoot and repair desktop computers and peripherals.
Usage of disk imaging software.
Maintain work related user equipment. Printers, scanners, digital cameras, projectors, PCs .
Remote troubleshooting through the use of MS RDP, Dame-ware, VNC.
Installation and maintenance of 300 desktop computers over six locations.

Confidential

Quest Diagnostics-Help Desk