SUMMARY:

• Analytical, highly adaptable professional with extensive experience enhancing IT operations across global enterprises.
• Skilled in aligning end - user needs with long-term resolutions to complex IT challenges.
• Track record of success developing, deploying, and evaluating systems aimed at improving quality and efficiency.
• Skilled troubleshooter continually focused on identifying, isolating, and resolving complex technical issues.
• Imaging of servers and workstations for global deployment with application set-up, so the systems are “ready to use” upon completion
• Creation and management of virtual machines (VM) with VMware, especially for application development and testing
• Management of group policies for IT security and standardized environment
• Remote (Virtual Private Network, VPN) setup process for multiple applications (both 32-bit and 64-bit)
• Data retrieval to solve end-user support issues at the time of reporting
• Programming in Visual Basic 6 (VB6) for both 32-bit and 64-bit systems
• Advanced scripting with batch files, VBScript, PowerShell, and Wise

EXPERTISE IN:

Automation through Active Directory / Scripting

Active Directory

System Integration

System Administration

System Automation

Scripting (Batch, VBScript, PowerShell, and Wise)

Application Development

Process Improvements

Early Issue Identification

Helpdesk Workflows

TECHNOLOGY PROFICIENCIES:

Software: Microsoft Products (all editions from NT4 Server to current version including Microsoft clustering services, Windows desktop systems 95 to current, Office 95 through current versions including Office 365, Exchange 2000 to current versions, SQL 2000 to current versions, Microsoft Operations Manager (MOM) 2000/2005, Microsoft Terminal Services, Gateway Services and TS Licensing, and Microsoft Enterprise Certificate Authority Services); Working knowledge of VB6 and advanced knowledge of scripting in PowerShell, VBScript, batch files, and Kixtart; VMware vCenter, ESXi, and Server versions 5 and 6; and working knowledge of firewalls including remote network access.

Hardware: All major brands and custom-built workstations and laptops including Apple systems; tape backup devices (parallel port, SCSI based, Travan, DAT, DLT, and Autoloaders); All types of SCSI and Fiber Channel controllers and hard drives; Working knowledge of 10/100/1G/10G bit networks, Confidential switches with Confidential IOS and network cabling Cat5/5e/6 including Fiber; and knowledge of multiple vendors printers including dot matrix, thermal, ink jet, and laser.

CAREER PROGRESSION:

Confidential, RTP, NC

Unified Workspace Technician

Responsibilities:

• Specialized in Windows Internet of Things (IOT) image solutions for Confidential .
• Created scripts for new customer images to reduce time and provide both ease of use and consistency across multiple versions of the image (Windows 7 and Windows 10).
• Managed customer imaging process for multiple customers running Windows 7 and Windows 10. This included:
• Building custom images for customers based on their requirements.
• Prepping the image for manufacturing.
• Managing driver versions in each custom image and updating the image drivers to work on new hardware.
• Solving any and all issues with the image and BIOS setting captures, both with the customer and factory.
• Images were based in WIM files, ghost, or any other disk or file-based imaging solution.
• Developed, and documented for the project management, solutions to LUW workflow processes.

Confidential, RTP, NC

VMware Engineer

Responsibilities:

• Focused on Confidential Cloud Services infrastructure, monitoring, and automation.
• Automated new server rollouts and builds for Windows configurations and VMware scripting to run remote commands inside a VM with no network connections.
• Automated (via multiple PowerShell scripts) build out of servers to reduce time (from 2-3 weeks to 1-2 days) and more efficiently use resources before shipping to customer. The scripts:
• Configured VMware ESXi server (including internal network cards and disk array) as well as vSphere.
• Built and configured Windows 2012 and Linux hosts on VMware, including operating system-level information like IP configuration, server name, and adding server to AD.
• Created / populated standard AD groups for each customer, including adding those groups to the individual Windows servers / VMware systems.
• Created all DNS records for Linux, Windows, and VMware hosts / systems.
• Managed SSL Certificates issued by Windows Certificate Authority, including automated requests and installations of certificates for Linux and Windows systems, using a single script.
• Designed and built a custom server build out lab for installation and testing of new customer servers. This promoted speed and efficiency by enabling the build out of multiple servers (for the same or different customers) at the same time.
• Worked with local and remote team across diverse specialties to solve issues with customer site-based hardware.

Confidential, Raleigh, NC

Active Directory Engineer

Responsibilities:

• Assisted administrators across the state to complete required work for a migration to a single state-wide AD infrastructure within the timeframe set by the state legislature.
• Managed large forest with >700,000 objects and five domains with 51 Domain Name Servers (DNS).
• Oversaw group policies for all state agencies (including remote sites) via Advanced Group Policy Management (AGPM).
• Automated process for ease of use and consistency by recommending and then writing PowerShell scripts to:
• Build organization unit (OU) structures and create groups that assigned rights as per documented procedures.
• Assist with the migration of administrators, users, and computers to new domains.
• Setup domain controllers at remote sites as per documented procedures.
• Managed the entire Windows Server Update Service (WSUS) testing and production environments.
• Developed and documented new training plan for contractors.
• Revised and documented processes, including pre-migration of users and setup of Windows clustering services.

Confidential, RTP, NC

Active Directory Engineer

Responsibilities:

• Designed, built, and configured a test lab for a proof of concept of AD and Terminal Services (TS) configurations of Confidential products for new customers with unique requirements.
• After concluding project testing, provided customer with report detailing steps to emulate customer environment, and to configure requested services, as well as any issues and their resolution that were discovered during testing.
• Configured Exchange email system for virtualized desktops.
• To better emulate customer environment for improved testing and issue resolution before shipping product to customer:
• Designed, built and supported multiple AD forests running Windows Server 2008 R2 and Windows Server 2012 R2 in root / child domain configuration with additional standalone forests.
• Built multiple Active Directory Federation Services (ADFS) 2.0 and 3.0 using Windows Server 2008 R2 and Windows Server 2012 R2 to test user authentication methods.
• Identified and resolved ±2s time synchronization issue between desktop, ADFS, AD, and Confidential products.
• Identified and reported to Microsoft ADFS encryption issue.
• Built Microsoft Enterprise Certificate Authority on Windows 2012 R2.
• Loading of >800 users into AD with >10 attributes each from an Excel spreadsheet with error handling.
• Modification of DNS records and server network card configurations.
• Designed and implemented a Terminal Services Gateway (TSG) to enable access to non-routable air gapped networks using Microsoft TS servers. This enabled testing without requiring multiple individual jump boxes and provided the ability to restrict access to systems from the inside.
• Configured / troubleshot webmail access using Exchange 2013 with Autodiscover for Office (2007 through 2013).
• Created a test message flow of 40-60 messages per second in Exchange to enable performance testing of virtualized desktops with different versions of Office installed.

Confidential, Cary, NC

Lead Active Directory Engineer

Responsibilities:

• Identified issues and possible improvements to new workflow and process design for common AD support issues for Confidential through analysis of their processes.
• Designed, tested, and documented AD schema upgrade from Windows Server 2008 R2 to Windows Server 2012 R2.
• Part of an international team supporting a large forest (>100 domain controllers) with >200,000 objects globally.
• Automated capture and processing of data via SQL Server for reporting and troubleshooting issues such as Kerberos errors and inactive accounts. This enabled active seeking of problems globally with a set of standard SQL queries against the database. If a new problem was discovered it could easily be added, with additional attributes, to the database so that other users / systems with the same issue could be identified before they became a major problem.

Confidential, Cary, NC and Dayton, OH

Software and System Engineer Analyst

Responsibilities:

• Integrated multiple systems with AD (Lightweight Directory Access Protocol (LDAP), Lightweight Directory Access Protocol Secure (LDAPS), Kerberos, and SSO), including Confidential IPT and WebEx, helpdesk ticketing systems (remedy and web-based solutions), Business Objects, and Abacast / Ignite Webcasting.
• Worked with multiple AD domains and forests and setup several domain trusts with groups throughout Confidential and new companies acquired.
• Point person for all Microsoft software product issues globally, as well as for all workstation issues including licenses.
• Tested new applications and programs (32-bit and 64-bit) on VMware ESXi test servers.
• Tested and approved all PC hardware and verified that vendor images would work with the Confidential PC setup process.
• Architect of an ADFS setup for Confidential ’s rollout of SSO. ( Confidential WebEx services were the first implementation.)
• Simplified, then rewrote and redesigned a suite of applications used to setup all computers globally.
• Wrote all documentation used to support applications from the end user to help desk which included third-level PC support.
• Scanning for issues in systems including AD.
• Updating settings in AD dynamically.
• Sending emails to users when passwords were expiring.
• Assisting help desk operators to locate user lockouts and determine their root cause.
• Developed a webcast solution used by Confidential ’s CEO, Marketing, Engineering, and IT Department internal meetings.
• Designed, coded, updated, and improved site for easy end-user utilization and administration of webcasts.
• The website had a reporting feature used by C-level management for webcast statistics and who attended the meeting via the website. Website had a backend database that ran the entire site.