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Systems Administrator Resume

Atlanta, GA

OBJECTIVE

  • IT specialist wif 10+ years of professional experience in information security, networking, and various operating systems software; currently seeking a management position that utilizes my vast noledge in the IT field.

TECHNICAL SKILLS

Security: McAfee SIEM/EPO/NSM, FireEye CMS/ETP, Secure Works, IDS/IPS, cloud - based log management, SSL certificate configuration and management, Juniper NetScreen/Palo Alto Networks firewall

Networking: Wireshark/TCPView packet analysis, DNS servers, mail server, PBX Operator, Client Server Architecture

Operating systems: Windows XP, Vista 7, 8, Windows Server 2003, 2008, 2012, Linux including CentOS, Ubuntu, Arch, Debian, BackTrack and Kali

Active TSA Clearance: Cisco Jabber, Cisco Finesse, Heat, Agent Dashboard, Light Speed Rocket console, SQl, Python

PROFESSIONAL EXPERIENCE

SYSTEMS ADMINISTRATOR

Confidential

Responsibilities:

  • Installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.
  • User administration (setup and maintaining account)
  • Maintaining system
  • Verify that peripherals are working properly
  • Monitor network communication
  • Update system as soon as new version of OS and application software comes out
  • Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems)
  • Network services in cloud such as Content delivery networks (Akamai, CloudFront etc) and DNS servers.
  • Create new users
  • Resetting user passwords
  • Lock/unlock user accounts
  • Monitor server security
  • Monitor special services etc
  • Problem solving

IT ANALYST

Confidential, Atlanta, GA

Responsibilities:

  • Lead member in test preparation, working wif Project Phoenix management solution; an online testing for students in Confidential
  • Responsible for the planning and execution of a project management team to roll out online registration for Confidential
  • Technology Coordinator testing working wif Confidential using WiDA ACCESS for ELLs 2.0
  • Assists users wif login accounts using AD, Lawson, Infinite Campus and Parent Portal
  • Desktop support for Outlook Web App and Office Windows 7 users
  • Admin point of contact for Light Speed; software that blocks phishing emails from getting into the system by blocking the URL
  • Assists users wif software downloads, updating of systems and giving input on how to improve information tech around the district, as well as the information in the KB system for the uses
  • Directs users to obtain halp through the use of HEAT call logging Incident’s Request and IMAC
  • Logs all reported incidents, fulfillment requests (service requests) and resolves issues at 1st contact in accordance wif established SLA’s
  • Escalates incidents according to established processes and procedures
  • As a PBX operator, switched calls between Confidential users; answers, console, and direct calls appropriately
  • Tracks and follows-up on incidents escalated to technical teams to ensure issues are resolved and closed promptly
  • Remotely connects to user computers and assists wif resolving issues as necessary
  • Performs proactive support activities including but not limited to: Installing and setting up Air Watch on mobile devices
  • Ensures that antivirus software installed on all machines and scans are completed routinely
  • Update user and asset information in database
  • Provide support for Confidential IT projects
  • Follow established processes and procedures; report to IT upper management on any suggestions that will improve processes or make support easier or more efficient
  • Monitors telephone systems and takes calls from Confidential users; maintains exceptional customer service posture at all times.
  • Documents work performed and steps to resolve issues at all times wifin ticketing system for audit or noledge-based purposes
  • Records and submits checklists or other documentation as required

TIER 1/1.5 HELP DESK SUPPORT

Confidential, Bossier City, LA

Responsibilities:

  • Maintained and updated records and tracking databases to include ticket creation, assignment, and routing in Remedy
  • Provided level 1 phone support; handled minor triage issues wif basic troubleshooting and escalated all other issues to Level 2 and 3 support
  • Averaged 50 phone calls per day, 85% of time doing phone support wif a total of 10 people on the Help Desk team to support a user group of 60,000+ people
  • Resolved technical problems and answered queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
  • Integrated systems wif multiple operating systems and hardware configurations including UNIX, Linux & Microsoft Windows
  • Planned, implemented, verified and troubleshot local and wide-area enterprise networks; worked wif specialists on advanced security, voice, wireless and video solutions
  • Extensive noledge in troubleshooting issues wif PC operating systems, including desktops, laptops, printers, networking, application environments and mobile devices (mac and windows)
  • Strong noledge in TCP/IP, DNS, DHCP, LAN, and WAN
  • Knowledgeable of Microsoft Software, Active Directory, Enterprise Software Deployment and Configuration Management experience including Software Packaging, Software Deployment, Patching, and Antivirus; performs routine maintenance and diagnostic tasks
  • Knowledgeable on following applications and systems on a daily basis; Windows server, Microsoft Exchange Server, Microsoft Office Suite (Word, Excel, Outlook, Lync…) Microsoft Outlook, Avaya PBX/Voice Mal Support, Windows XP/Vista, and Networking Protocols
  • Knowledgeable in Citrix Technology, Lotus Notes, VPN/SSL-RAS
  • Troubleshot user accessibility problems to business applications and networks
  • Processed account requests in DocTracker and routed calls to product line specialists
  • Performed software deployment via Altiris and remote installation
  • Quickly understood systems and how various software, hardware, and networking components worked together to produce the technology being used by the customer
  • Established and maintained effective working relationships wif employees, clients and public through proper telephone skills and customer service orientation
  • Worked well under high pressure situations so tight deadlines can be met while multi-tasking
  • Exhibited strong verbal and written communication skills, effective analytical and problem solving skills on a daily basis

VOICE NETWORK SYSTEMS JOURNEYMAN

Confidential, LA

Responsibilities:

  • Provided networking/desktop support and performed mainframe and account maintenance tasks
  • Install, configured, operated, and troubleshooted medium size routed and switched networks modems and encryption devices
  • Maintained and updated records and tracking databases to include ticket creation, assignment, and routing in Remedy
  • Performed networking in TCP/IP, DNS, DHCP, LAN, and WAN environment
  • Performed network engineering duties involving implementing and maintaining computer networks to determine the appropriate data communications components and configure them to meet user needs
  • Installed, operated, and troubleshoot enterprise branch network including basic network security
  • Deployed, sustained, troubleshoot, and repaired standard voice, data, and video network infrastructure systems, Cisco VOIP, IP detection systems and cryptographic equipment
  • Operated PBX VOIP telephony
  • Knowledge of basic and experienced methods and procedures for operating a variety of basic computer systems and multimedia equipment
  • Managed the installation, repair and maintenance of telephone switching systems, telephone subsets, telephone key systems, data transmission media systems circuitry, T-carrier, fiber-optic and equipment, modems, multiplexers, line drivers; and associated hardware supporting command, control, communications and computer (C4) systems
  • Installed, removed refurbished, maintained, tested and troubleshoot systems, equipment items, and associated hardware
  • Setup classified and unclassified VTC’s securing communication links wif off-site clients
  • Maintained and operated $15M+ worth of telecommunication equipment to include the MSL-100 digital switch
  • Engaged and tracked priority one issues, wif responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
  • Surveyed/assigned multiple voice/data requirements which decreased work order backlog and cut customer wait time by 50%

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