SUMMARY

• Over seven years of experience in IT in various roles including Network Administrator, Datacenter Technician and Level II Desktop Support wif an emphasis on consistently improving my skills and knowledge to the next level.
• A highly productive Administrator wif proven technical skills looking to focus on continuing education as a Network Administrator.

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential

Responsibilities:

• Troubleshooting sub - optimal routing both internal and externally. Adjusting BGP policies by modifying local preferences; filtering specific prefixes from certain providers; prepending ASN’s to route traffic to more preferred facilities
• Lead the deployment process of coordinating the staging, installation and cutover of new equipment during schedule maintenance windows to eliminate customer downtime
• Converted over 1500+ access/core redundant P2P links from public address space to RFC1918 space
• Manage, troubleshoot and maintain multiple regional networks around the globe revolving around Cumulus Linux OX, Cisco, Brocade and Juniper Routing and Switching hardware
• Managed and maintained a variety of customer firewalls ranging from Cisco ASA5505 to Juniper SRX300s
• Assisted Network team in updating and maintaining vital network documentation relating to network topology and other critical information

Datacenter Technician

Confidential

Responsibilities:

• Provided maintenance and support for 22,000 servers and customers by installing and administering Linux OS Distros.
• Ran fiber, cat5e wiring to 12x20 Rack locations in datacenter.
• Troubleshooted electrical issues on server power supplies, hardware using voltage testers.
• Worked closed wif supervisor on various projects and deployments. Rack and stack of all varieties of equipment and servers.

Tier II Technician Contractor

Confidential

Responsibilities:

• Worked directly wif Confidential ticket system to monitor and track all imaging requests.
• Interacted wif help desk team by receiving esclated trouble tickets for on site regional location.
• Assisted help desk team by overseeing and completeing user account requests such as Windows account creation, share drive access and group membership policies.

Desktop Technician

Confidential

Responsibilities:

• Conducted Windows 7 rollout to 23 branch locations
• Active Directory management of 150+ workstations and 300+ end users such as password management, group policies, file and share permissions, and group membership maintenance.
• Implemented and administered SolarWinds Web Help Desk ticketing system to accommodate high traffic ticket counts in an efficient and organized way.
• Created and maintained technical documentation for banking software such as Vertex Teller Capture and BankTel.

Tier II Technician

Confidential

Responsibilities:

• Worked directly wif Novell Confidential, Novell Imaging Services and Windows XP. Provided Level II support for over 500 employees and 500+ workstations.
• Completed technicial documentation project for all network printers in 5 schools.
• Collaborated wif Network/System Administrator for three school network projects including switch rack maintenance and adding additional network patch panels, drops and runs. Investigated and troubleshoot multiple end user support requests.