Fraud Analyst Resume

Objective

Seeking to enter the field of IT by gaining experience in a halp desk role.
Proven ability to expand into new roles wif nine years of experience as well as dedication to learn new skills and abilities.

AREAS OF EXPERTISE

Created virtual labs to gain experience wif Active Directory and setting up network firewalls
Experienced multiple operating systems in a virtual environment including Windows, MacOS, Ubuntu, and Kali Linux
Hands on experience wif command line interfaces through Hack the Box and Capture the Flag exercises
Ability to troubleshoot and support basic network connections and wireless environments
Ability to configure, install, and troubleshoot PC equipment and peripherals

PROFESSIONAL EXPERIENCE

Confidential

Fraud Analyst

Responsibilities:

Continuously learn fraud trends by utilizing resources and technologies to halp protect clients and inform them on how to protect their information and avoid scams
Able to multi - task communicating wif customers and researching information through multiple systems in order to make judgmental decisions based on the data reviewed
Handled over 2000 calls and reported over 300 potentially fraudulent accounts saving state unemployment agencies thousands of dollars
Rapidly adjusted to the new role by reducing average call time and minimizing errors to 1 error in 481 calls handled
Mentor coworkers by providing accurate procedure based knowledge and provide feedback and peer coaching

Confidential

Lead Operations Representative

Responsibilities:

Supported multiple staffing agencies by processing and auditing hundreds of personnel files to ensure accuracy as specified by IRS guidelines
Provided Security Training for over 1000 seasonal and bank staff associates in a classroom environment directly impacting production capabilities
Interfaced wif building engineers, alarm technicians, and service technicians by placing work order tickets, service calls, and assisting in monthly/quarterly security audits
Filing of physical and electronic records and assorted clerical duties

Confidential

Lead Operations Representative

Responsibilities:

Oversaw seasonal staff to ensure daily production goals were achieved
Obtained statistics to accurately determine productivity and work flow coordination
Ensured temporary staff met production quality standards based on procedural guidelines