We provide IT Staff Augmentation Services!

It Instructor Resume

SUMMARY:

  • Analytical troubleshooter with complex problem solving and resolution skills
  • All Aspects of business ownership (accounting, admin., logistics, marketing, managerial, )
  • Cybersecurity, Artificial intelligence (AI) and Machine learning
  • Formally trained in the following: Server install & administration (Windows & RHEL ), Active Directory, Database Systems Design, Programming, Support of System Integration, Hardware/Software Installations, Maintenance, SQL Servers, Cloud/Virtualization (AWS, AZURE, VMware, VirtualBox) Unix/Linux Systems Evaluation/Analysis, Programming (HTML5, Python, Scripting) Office365 Suite (Sharepoint, Exchange)), Networking, Troubleshooting, CRM, Voip & Multi Media solutions, Scripting (Python, MPS) Cisco Networking Devices
  • Strong team player with excellent attention to detail acquired through previous Quality Control Work Experience

WORK EXPERIENCE:

Confidential

IT Instructor

Responsibilities:

  • Lead instruction and student assessment, ensuring students are working toward the competencies of course level and program learning outcomes
  • Maintain, develop and continuously improve online and classroom - based learning content, lab projects and assessments
  • Create a classroom/lab environment that is respectful of diversity and demonstrates a commitment to multiculturalism
  • Maintain accurate student records and reports as requested
  • Proactively and effectively communicate with Manager, Faculty Affairs
  • Adhere to the priorities, objectives and guidance of Manager, Faculty Affairs
  • Produce effective presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
  • Manage all aspects of execution and delivery of course curriculum
  • Manage the day-to-day activities and overall classroom experience for all participants

Confidential

Field Service Technician

Responsibilities:

  • Install, maintain and repair closed networks for prison systems.
  • Install and maintain electronic control, intercom, card access, cctv security systems, and video management systems.
  • Server room setup and configuration. (cable runs, rack install, Comm. Board config., punchdown config.)
  • Schematic and Blueprint interpretation.

Instructor/Network Administrator

Confidential

Responsibilities:

  • Instruct students in Confidential and Microsoft s through virtual and hands on instruction
  • Troubleshoot and maintain (All) computers, servers, routers and various Internet technologies used on site
  • Maintain record and log information within the company database
  • Responsible for all hardware and software installations used by the company
  • Primary key holder with responsibilities of securing and closing the building at night.

Confidential

Responsibilities:

  • Overseeing all aspects of operating an Online retail business to include: Ordering, placement/stock, inventory control, shipping/receiving, bookkeeping/accounting (QuickBooks/Microsoft Office), and advertising
  • Provided excellent customer service to all, including returning merchandise and responding to customer concerns

Independent Sales Distributor/Team Leader/ Digital Marketing

Confidential

Responsibilities:

  • Update software when necessary, educate distributors/clients on use of new program requirements, and manually install new equipment/programs/software - Sales Manager in an independent commission based environment
  • Troubleshoot errors resulting in resolution to properly perform essential business functions
  • Assist distributors/clients with all aspects of customer service, new products, placing orders, correcting orders placed in error, assist with billing questions/concerns, payments, payment arrangements, refunds
  • Recruit/Train new distributors on company policies, updates, and effective selling strategies

Account Sales/Manager

Confidential

Responsibilities:

  • Traveled frequently attempting to gain new customers by face-to-face interaction and one-on-one lawn consulting
  • Communicated/followed up with current and/or potential customers regarding lawn services, upselling if appropriate, and resolving any issues the customer may have using extreme detail and sense of urgency

Independent Store Owner

Confidential

Responsibilities:

  • Oversaw all aspects of operating a business to include: Ordering, placement/stocking, inventory control, shipping/receiving, bookkeeping/accounting (QuickBooks/Microsoft Office), and advertising
  • Provided excellent customer service to all, including returning merchandise and responding to customer concerns

Shipping/Receiving Coordinator

Confidential

Responsibilities:

  • Maintained records of all outgoing and incoming shipments to and from the warehouse
  • Trained new/existing employees on department policies and/or changes / Advise upper management of any issues/concerns within my department / Developed and implemented of Six Sigma and Lean manufacturing principles

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