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Network Technician Resume

Denver, ColoradO

SUMMARY

  • Attain a position as a Network Engineer utilizing strong analytical and problem - solving skills combined with a solid academic background and work experience while maintaining a keen understanding on how technology plays an important business interests and time management.
  • Experienced with network devices and basic network appliances.
  • Knowledge in TCP/IP, UDP and the OSI Model.
  • Advanced knowledge of firewalls, load balancing F5.
  • Advanced knowledge of software designing, such as Visio.
  • Ethernet LAN Switching, STP and RSTP.
  • Advanced knowledge in using ticketing and software tools.
  • Experienced with network design, network architecture, protocols and network topology.
  • Routing protocols: OSPF, EIGRP, and BGP.
  • Implementing and troubleshooting VLANS.
  • VPNs - GRE, IPsec, DMVPN and QOS.
  • DNS, DHCP, and NAT.
  • Knowledge of monitoring tools like Solar winds and MRTG.
  • WAN technologies: MPLS, Carrier Ethernet, leased lines & exposure to PPP, and Load balancing.

PROFESSIONAL EXPERIENCE:

NETWORK TECHNICIAN

Confidential, DENVER, COLORADO

Responsibilities:

  • Documenting and providing reports about LAN and WAN network performance.
  • Document, analyze and provision complex network problems, coordinates resolutions, perform data backup in regular bases, perform both scheduled and emergency maintenance.
  • Provide rotational on-call after hour support as well as implementing changes outside of core business hours.
  • Provide phone technical support analysis and status to customers to isolate issues and develop strategies to restore or activate services.
  • Utilize Ticketing System Data Base (Clarify/Remedy) to report networks issue and follow up with isolation, escalation and solution process.
  • Configure and troubleshoots routing protocols BGP, OSPF, RIP, EIGRP.
  • Strong knowledge of Cisco LAN environments including L2/L3 switches and redundant design of campus networks
  • In-depth understanding of switched networks; Vlans, VLAN Trunking, Port channels Protocols, and spanning-tree topologies.
  • Extensive use of Ethernet 10/100/1000 Mbs and 10 Gig
  • In-depth understanding of layer 3 networks utilizing HSRP, OSPF, and BGP
  • Extensive use of Wire Shark sniffer.

NOC Technician

Confidential, DENVER, COLORADO

Responsibilities:

  • Answered customers/clients calls and created trouble tickets.
  • Troubleshot and monitored LAN/WAN networks.
  • Ensured the stability and integrity of network services.
  • Documented network issues/outages for future reference and isolation.
  • Promptly reported to management about network performance reports, and current status of the network on time.
  • Troubleshot various routing protocols (BGP,OSPF and EIGRP)

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