Operations, It & Facilities Leader Resume
Atlanta, GA
SUMMARY
- Technical professional wif 15+ years of broad experience searching opportunities in teh North Atlanta Metro area (or remote.)
PROFESSIONAL EXPERIENCE
Operations, IT & Facilities Leader
Confidential - Atlanta, GA
Responsibilities:
- Oversee day to day operations at teh school, including facilities maintenance, IT halp desk support (iPad/Google) for students & faculty
- General maintenance and upkeep of facilities
- Inventory school supplies & products, price/order new and existing items as needed
Broadcast Support Engineer
Confidential - Austin, TX
Responsibilities:
- General IT Helpdesk for 20-30 users.
- Monitored various various broadcasting equipment/hardware to ensure optimum efficiency wifin FCC parameters.
- Updated listener data reports and Emergency Alert System logs weekly. Worked directly wif Engineering Manager on leave.
Electronics Recovery Technician
Confidential - San Antonio, TX
Responsibilities:
- Set up electronics area work space for recovery team
- Evaluate contributions for upgrade &/or resale
- Perform upgrades as needed for resale PCs & laptops
- Overhaul old technology for proper recycling & disposal
Upgrade Tech
Confidential - Austin, TX
Responsibilities:
- Upgrade designated pod PCs to Windows 7, removing old hard drives for archiving.
- Manage cabling on datacenter racks, including organizing & labeling Cat 5/6 network, serial, video & peripheral cables.
- Part out decommissioned PC pods and other hardware for recycling or destruction
Systems Support Analyst
Confidential - Austin, TX
Responsibilities:
- Windows Admin supporting users globally via Exchange Server and Active Directory objects. Remotely access desktops using Lync and Windows Remote.
- Configure new or reimaged laptops for new employees. Distribute VOIP phones & greate user accounts/ profiles in Cisco Unity/Unified.
- Maintenance on laptops for existing users, as well as LAN network peripherals in corporate office.
- Manage Help Desk ticket queue in Salesforce. Create/manage user groups/accounts in Windows and Salesforce.
IT Help Desk
Confidential - Austin, TX
Responsibilities:
- Windows Domain Admin supporting two corporate domains, 11 remote domain controllers, Exchange Server, Office365 cloud/portal, and Active Directory objects
- Manage user requests/tickets via Confidential Systems Management Appliance and IT Help Desk phone line. Utilized LogMeIn Remote Technician console for WAN user administration.
- Support industry specific applications. Maintain network connectivity and service network printers and other peripherals.
- Reimaging/implementing desktop/laptop systems in Windows 7 environment wif user account, domain membership, and job specific applications.
Production Support Analyst
Confidential - Abilene, TX
Responsibilities:
- Managed issues wif worldwide Confidential legacy applications users in teh scope of order flow management (EFMS.)
- Worked wif IBM Developers to implement solutions via SQL database scripts and scheduling maintenance wif interfacing Confidential applications.
- Tracked and updated trouble tickets via teh BMC Remedy database, especially in high-volume, post- release scenarios.
IT Coordinator/Network Administrator
Confidential - Abilene, TX
Responsibilities:
- Single point of support for 5 LAN s on a VPN network supporting 60+ users.
- Install/upgrade/repair PCs, printers, copiers and network peripherals as needed.
- Assist users in teh Windows XP/7 environment.
- Manage users and network utilizing Windows Server Standard 2007.
Technical Support
Confidential - Abilene, TX
Responsibilities:
- Install/support hardware and software across teh MAN/LANs throughout district.
- Hard-wiring/testing CAT 5/6 networkDallas, TX.
- Coordinated provisioning and engineering resources to implement managed security via Virtual Private Network solutions.
- Member of teh Managed Services Committee, teaming wif Network and Sales Engineers to approve configuration/network parameters for VPN order submissions.
- Implementing Cisco PIX devices for Premiere Network Accounts of XO Communications throughout major markets in teh United States.
Service Delivery Project Manager
Confidential - Atlanta, GA
Responsibilities:
- Managed project teams consisting of telecom network engineers and customer technicians to implement Frame Relay, Private Line, and Voice technical solutions.
- Coordinated dispatch of BST Field Technicians to meet wif customer representatives to install CPE at teh designated demarcation location.
- Facilitated conference bridge for DOD/customer contractors/vendors to interface wif network technicians to activate service for testing and utilization
International FR/ATM Engineer & Technical Project Manager
Confidential - Dublin, OH
Responsibilities:
- Partnered wif customer engineers and third-party vendors such as Equant, Infonet, BellSouth and Intermedia in formulating and activating international PVCS.
- Managed custom network configurations for offshore OCONUS United States Treasury agencies.
- Migrated over 300 Frame Relay and ATM circuits to a new international vendor.