SUMMARY

• Technical professional wif 15+ years of broad experience searching opportunities in teh North Atlanta Metro area (or remote.)

PROFESSIONAL EXPERIENCE

Operations, IT & Facilities Leader

Confidential - Atlanta, GA

Responsibilities:

• Oversee day to day operations at teh school, including facilities maintenance, IT halp desk support (iPad/Google) for students & faculty
• General maintenance and upkeep of facilities
• Inventory school supplies & products, price/order new and existing items as needed

Broadcast Support Engineer

Confidential - Austin, TX

Responsibilities:

• General IT Helpdesk for 20-30 users.
• Monitored various various broadcasting equipment/hardware to ensure optimum efficiency wifin FCC parameters.
• Updated listener data reports and Emergency Alert System logs weekly. Worked directly wif Engineering Manager on leave.

Electronics Recovery Technician

Confidential - San Antonio, TX

Responsibilities:

• Set up electronics area work space for recovery team
• Evaluate contributions for upgrade &/or resale
• Perform upgrades as needed for resale PCs & laptops
• Overhaul old technology for proper recycling & disposal

Upgrade Tech

Confidential - Austin, TX

Responsibilities:

• Upgrade designated pod PCs to Windows 7, removing old hard drives for archiving.
• Manage cabling on datacenter racks, including organizing & labeling Cat 5/6 network, serial, video & peripheral cables.
• Part out decommissioned PC pods and other hardware for recycling or destruction

Systems Support Analyst

Confidential - Austin, TX

Responsibilities:

• Windows Admin supporting users globally via Exchange Server and Active Directory objects. Remotely access desktops using Lync and Windows Remote.
• Configure new or reimaged laptops for new employees. Distribute VOIP phones & greate user accounts/ profiles in Cisco Unity/Unified.
• Maintenance on laptops for existing users, as well as LAN network peripherals in corporate office.
• Manage Help Desk ticket queue in Salesforce. Create/manage user groups/accounts in Windows and Salesforce.

IT Help Desk

Confidential - Austin, TX

Responsibilities:

• Windows Domain Admin supporting two corporate domains, 11 remote domain controllers, Exchange Server, Office365 cloud/portal, and Active Directory objects
• Manage user requests/tickets via Confidential Systems Management Appliance and IT Help Desk phone line. Utilized LogMeIn Remote Technician console for WAN user administration.
• Support industry specific applications. Maintain network connectivity and service network printers and other peripherals.
• Reimaging/implementing desktop/laptop systems in Windows 7 environment wif user account, domain membership, and job specific applications.

Production Support Analyst

Confidential - Abilene, TX

Responsibilities:

• Managed issues wif worldwide Confidential legacy applications users in teh scope of order flow management (EFMS.)
• Worked wif IBM Developers to implement solutions via SQL database scripts and scheduling maintenance wif interfacing Confidential applications.
• Tracked and updated trouble tickets via teh BMC Remedy database, especially in high-volume, post- release scenarios.

IT Coordinator/Network Administrator

Confidential - Abilene, TX

Responsibilities:

• Single point of support for 5 LAN s on a VPN network supporting 60+ users.
• Install/upgrade/repair PCs, printers, copiers and network peripherals as needed.
• Assist users in teh Windows XP/7 environment.
• Manage users and network utilizing Windows Server Standard 2007.

Technical Support

Confidential - Abilene, TX

Responsibilities:

• Install/support hardware and software across teh MAN/LANs throughout district.
• Hard-wiring/testing CAT 5/6 networkDallas, TX.
• Coordinated provisioning and engineering resources to implement managed security via Virtual Private Network solutions.
• Member of teh Managed Services Committee, teaming wif Network and Sales Engineers to approve configuration/network parameters for VPN order submissions.
• Implementing Cisco PIX devices for Premiere Network Accounts of XO Communications throughout major markets in teh United States.

Service Delivery Project Manager

Confidential - Atlanta, GA

Responsibilities:

• Managed project teams consisting of telecom network engineers and customer technicians to implement Frame Relay, Private Line, and Voice technical solutions.
• Coordinated dispatch of BST Field Technicians to meet wif customer representatives to install CPE at teh designated demarcation location.
• Facilitated conference bridge for DOD/customer contractors/vendors to interface wif network technicians to activate service for testing and utilization

International FR/ATM Engineer & Technical Project Manager

Confidential - Dublin, OH

Responsibilities:

• Partnered wif customer engineers and third-party vendors such as Equant, Infonet, BellSouth and Intermedia in formulating and activating international PVCS.
• Managed custom network configurations for offshore OCONUS United States Treasury agencies.
• Migrated over 300 Frame Relay and ATM circuits to a new international vendor.