Operations, IT & Facilities Leader Resume Atlanta, GA - Hire IT People

SUMMARY

Technical professional wif 15+ years of broad experience searching opportunities in teh North Atlanta Metro area (or remote.)

PROFESSIONAL EXPERIENCE

Operations, IT & Facilities Leader

Confidential - Atlanta, GA

Responsibilities:

Oversee day to day operations at teh school, including facilities maintenance, IT halp desk support (iPad/Google) for students & faculty
General maintenance and upkeep of facilities
Inventory school supplies & products, price/order new and existing items as needed

Broadcast Support Engineer

Confidential - Austin, TX

Responsibilities:

General IT Helpdesk for 20-30 users.
Monitored various various broadcasting equipment/hardware to ensure optimum efficiency wifin FCC parameters.
Updated listener data reports and Emergency Alert System logs weekly. Worked directly wif Engineering Manager on leave.

Electronics Recovery Technician

Confidential - San Antonio, TX

Responsibilities:

Set up electronics area work space for recovery team
Evaluate contributions for upgrade &/or resale
Perform upgrades as needed for resale PCs & laptops
Overhaul old technology for proper recycling & disposal

Upgrade Tech

Confidential - Austin, TX

Responsibilities:

Upgrade designated pod PCs to Windows 7, removing old hard drives for archiving.
Manage cabling on datacenter racks, including organizing & labeling Cat 5/6 network, serial, video & peripheral cables.
Part out decommissioned PC pods and other hardware for recycling or destruction

Systems Support Analyst

Confidential - Austin, TX

Responsibilities:

Windows Admin supporting users globally via Exchange Server and Active Directory objects. Remotely access desktops using Lync and Windows Remote.
Configure new or reimaged laptops for new employees. Distribute VOIP phones & greate user accounts/ profiles in Cisco Unity/Unified.
Maintenance on laptops for existing users, as well as LAN network peripherals in corporate office.
Manage Help Desk ticket queue in Salesforce. Create/manage user groups/accounts in Windows and Salesforce.

IT Help Desk

Confidential - Austin, TX

Responsibilities:

Windows Domain Admin supporting two corporate domains, 11 remote domain controllers, Exchange Server, Office365 cloud/portal, and Active Directory objects
Manage user requests/tickets via Confidential Systems Management Appliance and IT Help Desk phone line. Utilized LogMeIn Remote Technician console for WAN user administration.
Support industry specific applications. Maintain network connectivity and service network printers and other peripherals.
Reimaging/implementing desktop/laptop systems in Windows 7 environment wif user account, domain membership, and job specific applications.

Production Support Analyst

Confidential - Abilene, TX

Responsibilities:

Managed issues wif worldwide Confidential legacy applications users in teh scope of order flow management (EFMS.)
Worked wif IBM Developers to implement solutions via SQL database scripts and scheduling maintenance wif interfacing Confidential applications.
Tracked and updated trouble tickets via teh BMC Remedy database, especially in high-volume, post- release scenarios.

IT Coordinator/Network Administrator

Confidential - Abilene, TX

Responsibilities:

Single point of support for 5 LAN s on a VPN network supporting 60+ users.
Install/upgrade/repair PCs, printers, copiers and network peripherals as needed.
Assist users in teh Windows XP/7 environment.
Manage users and network utilizing Windows Server Standard 2007.

Technical Support

Confidential - Abilene, TX

Responsibilities:

Install/support hardware and software across teh MAN/LANs throughout district.
Hard-wiring/testing CAT 5/6 networkDallas, TX.
Coordinated provisioning and engineering resources to implement managed security via Virtual Private Network solutions.
Member of teh Managed Services Committee, teaming wif Network and Sales Engineers to approve configuration/network parameters for VPN order submissions.
Implementing Cisco PIX devices for Premiere Network Accounts of XO Communications throughout major markets in teh United States.

Service Delivery Project Manager

Confidential - Atlanta, GA

Responsibilities:

Managed project teams consisting of telecom network engineers and customer technicians to implement Frame Relay, Private Line, and Voice technical solutions.
Coordinated dispatch of BST Field Technicians to meet wif customer representatives to install CPE at teh designated demarcation location.
Facilitated conference bridge for DOD/customer contractors/vendors to interface wif network technicians to activate service for testing and utilization

International FR/ATM Engineer & Technical Project Manager

Confidential - Dublin, OH

Responsibilities:

Partnered wif customer engineers and third-party vendors such as Equant, Infonet, BellSouth and Intermedia in formulating and activating international PVCS.
Managed custom network configurations for offshore OCONUS United States Treasury agencies.
Migrated over 300 Frame Relay and ATM circuits to a new international vendor.

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Operations, It & Facilities Leader Resume

Atlanta, GA

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