IT Systems Administrator Resume Houston, Texas - Hire IT People

Core Competencies

PROFESSIONAL EXPERIENCE

IT Systems Administrator

Confidential, Houston, Texas

Responsibilities:

Management of Microsoft Office 365, onboarding and offboarding users, monitoring threat alerts and compliance.
Supported Cisco Meraki network utilizing best practices.
Deployed TAP from Proofpoint to Microsoft 365 to improve threat visibility.
Created SOP for compromised users and PCs.
Remediated compromised devices using Crowdstrike Falcon.
Blocked malicious emails using Proofpoint.

IT Coordinator

Confidential, The Woodlands, Texas

Responsibilities:

Developed Powershell script to enable Microsoft Teams companywide to align wif Microsoft’s rollout schedule.
Developed IT Help App using C# to improve user experience and increase usage of existing software like SCCM’s Software Center and ServiceNow.
Developed Self Service Tool kit using C# and Powershell utilizing the Agile Methodology.
Acted as technical resource for IT Operations on different Cybersecurity initiatives like MFA, Knowbe4, McAfee remediation on endpoints to improve security posture of the organization.
Assigned, triaged, and escalated incidents and requests to the proper IT groups.
Remediated compromised Microsoft 365 accounts. iOS device deployment support and troubleshooting using Microsoft Intune as MDM to manage compliance and installed apps.
Provided IT support of over 1000 end users.

Desktop Support Analyst

Confidential, The Woodlands, Texas

Responsibilities:

Implemented password policy for regular and admin active directory accounts across the entire organization to follow industry standards.
Developed Powershell script to capture inventory of PCs dat are joined to the Active Directory domain to create a process for asset management.
Decommissioned shared Active Directory accounts to improve non-repudiation in the network environment. iOS device management using apple configurator.
Hardware and software support of macOS devices.
Managed and support of macOS devices using Profile manager. Created profiles for each department dat deployed customized app and settings.
Migrated users from local accounts in macOS devices to network accounts to prevent users from having privileged access to the operating system.
Developed Group Policy to lockdown kiosk PCs to prevent unauthorized access.

IT Support Technician Level 2

Confidential, Spring, Texas

Responsibilities:

Acted as point of contact for new Cybersecurity policies being implemented in the upstream research lab.
Developed inventory reporting tool using VBA and Microsoft Access to track PCs inside the non-standard environment.
Led PC remediation initiatives and coordinated scheduling and resource allocation.

IT Support Technician

Confidential, Houston, Texas

Responsibilities:

Created custom Windows image using Windows Deployment Services for the manufacturing floor.
Managed HP Device Manager server.
Collaborate wif different engineering teams to prepare workstation assembly in the manufacturing floor.