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Telecom Engineer Resume

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Schaumberg, IL

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SUMMARY:

Highly motivated, self - directed professional with a broad range of telecommunications experience, seeks to bring talent and vision to a respected organization that values hard work, dedication, and results. Expertise in leading telecom engineering operations through strategic troubleshooting and improvement processes. Demonstrated management skills that enhance productivity and drive sustained business performance.

KEY STRENGTHS:

Telecommunications Troubleshooting Avaya Systems Telecommunications Software CMS Reports Server Upgrades Cradle-to-Grave Call Center Design Verint Systems Network Configuration

PROFESSIONAL EXPERIENCE:

Confidential, Schaumberg, IL

Telecom Engineer

Responsibilities:

  • Direct day-to-day troubleshooting with an Avaya Automated Dialer and associated software as proactive client contact, supervisor, and editor.
  • Lead creation of custom CMS reports and custom desk-side script to reset CMS passwords.
  • Perform setup of Linux Cron jobs on both Avaya CMS and Avaya AES.
  • Implement Nice call recording and analytics, as well as troubleshoot and support Inova wallboards.
  • Spearheaded the programming and design of large 500+ seat call centers as well as the implementation of Confidential call recording at over two dozen schools

Confidential, Abbott Park, IL

Senior Network Analyst

Responsibilities:

  • Implemented setup and day-to-day maintenance of Verint Workforce Management Suite. Implemented Verasmart 9.1 call accounting server into Avaya environment.
  • Steered implementation of Avaya Contact Center Express into IT Help Desk.
  • Lead support of Avaya Interaction Center updating and troubleshooting of Avaya and Symon Wallboard systems.
  • Directed Cradle-to-Grave Design, Planning and Implementation of New Avaya call centers within diverse geographic locations (Latin America, Europe, and USA)

Confidential, Chicago, IL

Telecom Engineer

Responsibilities:

  • Led setup and configuration of Verint witness contact store and viewer.
  • Troubleshot upgrade and configuration of Avaya 8700's s8300 8500 series servers, along with the respective media gateways g700, g450, g600.
  • Performed punch downs and wiring for any moves changes for analog lines.
  • Generated Programming of Communication Manger through vectors skills and hunt groups.
  • Configured boards used in an Avaya environment including IPSI, Medipro, Clan, Announcment, and Analog.
  • Configuration and setup of CMS 13 serverand use of ADTRAN MX3216 System.

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