Windows Support Engineer Iii Resume
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San Antonio, TX
TECHNICAL SKILLS
- Windows Server 2019/2016/2012/2008
- Virtualization
- VMWare vSphere
- Microsoft Hyper - V
- Azure
- AWS
- Active Directory
- DNS
- DFSR
- TCP/IP
- SQL Server
- IIS
- Group Policy
- Sophos Enterprise
- SCOM
- PowerShell
- Remote Desktop Services
- Implementation
- Disaster Recovery Planning
- Security
- Migration
- Implementation
- Storage (SAN
- NAS
- DAS)
- Patch Management
- Troubleshooting
PROFESSIONAL EXPERIENCE
Confidential, San Antonio TX
Windows Support Engineer III
Responsibilities:
- Support Confidential ’s largest Fortune 100 customers in Enterprise environment
- Troubleshoot and resolve issues for Confidential 's most complex customers
- Own issues from beginning to end
- Collaborate with other technical teams such as Storage, Virtualization, and Network Security
- Support customers’ Azure environments
- Support, maintain and monitor all aspects of Windows environments (Active Directory, SQL, DFSR, etc.)
- Support environment of 100,000+ customers and 300,000+ Windows servers
- Support, troubleshoot, and patch Windows server 2019/2016/2012/2008
- Support, install, and configure SQL 2016/2014/2012/2008
- Set up, troubleshoot, and support Windows clusters
- Manage virtual machines via VMware vSphere and Hyper-V
- Create documentation of processes and write technical wiki articles for use by support teams
Confidential, San Antonio TX
Windows Implementation Engineer II
Responsibilities:
- Required noledge of Windows 2019/2016/2012/2008 VMware, Hyper-V, Cloud, Firewalls, Load Balancers, Storage, Clustering, SQL 2016/2014/2012/2008 , DNS, and other advanced facets of Internet and Cloud Hosting
- Built new Windows customer environments (Server Configuration, Active Directory setup, AD trusts, SQL clusters)
- Primary technical contact for onboarding new customers to Confidential
- Developed a deep understanding of customer needs and requirements
- Acquired an in-depth noledge of customer’s existing systems and environment during implementation
- Interpreted technical requirements and specifications provided by customers and translated it to teh desired solution
- Took ownership of teh entire technical implementation process from pre-sales through online handover
- Ensured dat customer fully understood and approved of teh new environment as designed
- Technical point of escalation for teh customer and internal technical teams from pre-sales process handover
- Ensured dat customer’s technical solution is delivered to teh customer accurately and on-time
- Work collaboratively with other technical teams such as Storage, Network Security, and Virtualization
- Own customer post-implementation until reaching ‘steady state’ and hand over to account and support teams
- Document customer environment and processes for future reference by account team and technical teams
Confidential, San Antonio TX
Technical Account Manager
Responsibilities:
- Primary technical resource for customers in Managed Colocation segment
- Make technical recommendations
- Account base of 86 clients
- Manage customer requests
- Act as customer advocate
- Ensure customer satisfaction
- Advocate for customer with other technical and non-technical teams
Confidential, Denton TX
Windows System Engineer
Responsibilities:
- Installed, configured, and supported Windows 2003 and 2008 servers
- Upgraded Windows 2003 domain to 2008 domain
- Managed multi domain environment in two separate locations
- Establish Sonic Wall VPN connectivity and domain trusts between locations
- Configured internal, external, and reverse DNS
- Designed and implemented company data backup strategy
- Implemented Exchange 2003 mail server
- SQL 2000 maintenance, scripting, and reporting
- Wrote Batch and VB Scripts
- Troubleshoot network issues
Confidential, Dallas TX
Network Operations Manager
Responsibilities:
- Manage staff of one Windows Administrator
- Active Directory management
- Installed, configured, and supported Windows 2003 servers
- Upgraded Windows 2000 servers to Windows 2003
- Create and distribute SMS packages
- Provide support for 10 servers
- Manage Exchange 2000 mail server and distribution groups
Confidential, Lewisville TX
Windows System Administrator
Responsibilities:
- Active Directory user management
- Provide support for 1000+ AD users and 32 Windows servers on 4 domains
- Managed Exchange 2003 mail server and distribution groups
- Created and managed Blackberry Enterprise Server accounts
- Provide end-user desktop support for 250+ users and remotely support over 1000 +
- Support proprietary applications as well as Microsoft applications
- Led project to upgrade accounting system (Platinum)
Confidential, Lewisville TX
Windows System Administrator
Responsibilities:
- Active Directory user account management and maintenance
- Manage and maintain SQL and file backups
- Provide support for file & print servers on two AD domains
- Provide desktop support
- Configure remote access between locations
- Manage Exchange 2003 mail server
- Install and manage Confidential corporate antivirus
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