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Windows Support Engineer Iii Resume

San Antonio, TX

TECHNICAL SKILLS

  • Windows Server 2019/2016/2012/2008
  • Virtualization
  • VMWare vSphere
  • Microsoft Hyper - V
  • Azure
  • AWS
  • Active Directory
  • DNS
  • DFSR
  • TCP/IP
  • SQL Server
  • IIS
  • Group Policy
  • Sophos Enterprise
  • SCOM
  • PowerShell
  • Remote Desktop Services
  • Implementation
  • Disaster Recovery Planning
  • Security
  • Migration
  • Implementation
  • Storage (SAN
  • NAS
  • DAS)
  • Patch Management
  • Troubleshooting

PROFESSIONAL EXPERIENCE

Confidential, San Antonio TX

Windows Support Engineer III

Responsibilities:

  • Support Confidential ’s largest Fortune 100 customers in Enterprise environment
  • Troubleshoot and resolve issues for Confidential 's most complex customers
  • Own issues from beginning to end
  • Collaborate with other technical teams such as Storage, Virtualization, and Network Security
  • Support customers’ Azure environments
  • Support, maintain and monitor all aspects of Windows environments (Active Directory, SQL, DFSR, etc.)
  • Support environment of 100,000+ customers and 300,000+ Windows servers
  • Support, troubleshoot, and patch Windows server 2019/2016/2012/2008
  • Support, install, and configure SQL 2016/2014/2012/2008
  • Set up, troubleshoot, and support Windows clusters
  • Manage virtual machines via VMware vSphere and Hyper-V
  • Create documentation of processes and write technical wiki articles for use by support teams

Confidential, San Antonio TX

Windows Implementation Engineer II

Responsibilities:

  • Required noledge of Windows 2019/2016/2012/2008 VMware, Hyper-V, Cloud, Firewalls, Load Balancers, Storage, Clustering, SQL 2016/2014/2012/2008 , DNS, and other advanced facets of Internet and Cloud Hosting
  • Built new Windows customer environments (Server Configuration, Active Directory setup, AD trusts, SQL clusters)
  • Primary technical contact for onboarding new customers to Confidential
  • Developed a deep understanding of customer needs and requirements
  • Acquired an in-depth noledge of customer’s existing systems and environment during implementation
  • Interpreted technical requirements and specifications provided by customers and translated it to teh desired solution
  • Took ownership of teh entire technical implementation process from pre-sales through online handover
  • Ensured dat customer fully understood and approved of teh new environment as designed
  • Technical point of escalation for teh customer and internal technical teams from pre-sales process handover
  • Ensured dat customer’s technical solution is delivered to teh customer accurately and on-time
  • Work collaboratively with other technical teams such as Storage, Network Security, and Virtualization
  • Own customer post-implementation until reaching ‘steady state’ and hand over to account and support teams
  • Document customer environment and processes for future reference by account team and technical teams

Confidential, San Antonio TX

Technical Account Manager

Responsibilities:

  • Primary technical resource for customers in Managed Colocation segment
  • Make technical recommendations
  • Account base of 86 clients
  • Manage customer requests
  • Act as customer advocate
  • Ensure customer satisfaction
  • Advocate for customer with other technical and non-technical teams

Confidential, Denton TX

Windows System Engineer

Responsibilities:

  • Installed, configured, and supported Windows 2003 and 2008 servers
  • Upgraded Windows 2003 domain to 2008 domain
  • Managed multi domain environment in two separate locations
  • Establish Sonic Wall VPN connectivity and domain trusts between locations
  • Configured internal, external, and reverse DNS
  • Designed and implemented company data backup strategy
  • Implemented Exchange 2003 mail server
  • SQL 2000 maintenance, scripting, and reporting
  • Wrote Batch and VB Scripts
  • Troubleshoot network issues

Confidential, Dallas TX

Network Operations Manager

Responsibilities:

  • Manage staff of one Windows Administrator
  • Active Directory management
  • Installed, configured, and supported Windows 2003 servers
  • Upgraded Windows 2000 servers to Windows 2003
  • Create and distribute SMS packages
  • Provide support for 10 servers
  • Manage Exchange 2000 mail server and distribution groups

Confidential, Lewisville TX

Windows System Administrator

Responsibilities:

  • Active Directory user management
  • Provide support for 1000+ AD users and 32 Windows servers on 4 domains
  • Managed Exchange 2003 mail server and distribution groups
  • Created and managed Blackberry Enterprise Server accounts
  • Provide end-user desktop support for 250+ users and remotely support over 1000 +
  • Support proprietary applications as well as Microsoft applications
  • Led project to upgrade accounting system (Platinum)

Confidential, Lewisville TX

Windows System Administrator

Responsibilities:

  • Active Directory user account management and maintenance
  • Manage and maintain SQL and file backups
  • Provide support for file & print servers on two AD domains
  • Provide desktop support
  • Configure remote access between locations
  • Manage Exchange 2003 mail server
  • Install and manage Confidential corporate antivirus

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