TECHNICAL SKILLS

• Windows Server 2019/2016/2012/2008
• Virtualization
• VMWare vSphere
• Microsoft Hyper - V
• Azure
• AWS
• Active Directory
• DNS
• DFSR
• TCP/IP
• SQL Server
• IIS
• Group Policy
• Sophos Enterprise
• SCOM
• PowerShell
• Remote Desktop Services
• Implementation
• Disaster Recovery Planning
• Security
• Migration
• Implementation
• Storage (SAN
• NAS
• DAS)
• Patch Management
• Troubleshooting

PROFESSIONAL EXPERIENCE

Confidential, San Antonio TX

Windows Support Engineer III

Responsibilities:

• Support Confidential ’s largest Fortune 100 customers in Enterprise environment
• Troubleshoot and resolve issues for Confidential 's most complex customers
• Own issues from beginning to end
• Collaborate with other technical teams such as Storage, Virtualization, and Network Security
• Support customers’ Azure environments
• Support, maintain and monitor all aspects of Windows environments (Active Directory, SQL, DFSR, etc.)
• Support environment of 100,000+ customers and 300,000+ Windows servers
• Support, troubleshoot, and patch Windows server 2019/2016/2012/2008
• Support, install, and configure SQL 2016/2014/2012/2008
• Set up, troubleshoot, and support Windows clusters
• Manage virtual machines via VMware vSphere and Hyper-V
• Create documentation of processes and write technical wiki articles for use by support teams

Confidential, San Antonio TX

Windows Implementation Engineer II

Responsibilities:

• Required noledge of Windows 2019/2016/2012/2008 VMware, Hyper-V, Cloud, Firewalls, Load Balancers, Storage, Clustering, SQL 2016/2014/2012/2008 , DNS, and other advanced facets of Internet and Cloud Hosting
• Built new Windows customer environments (Server Configuration, Active Directory setup, AD trusts, SQL clusters)
• Primary technical contact for onboarding new customers to Confidential
• Developed a deep understanding of customer needs and requirements
• Acquired an in-depth noledge of customer’s existing systems and environment during implementation
• Interpreted technical requirements and specifications provided by customers and translated it to teh desired solution
• Took ownership of teh entire technical implementation process from pre-sales through online handover
• Ensured dat customer fully understood and approved of teh new environment as designed
• Technical point of escalation for teh customer and internal technical teams from pre-sales process handover
• Ensured dat customer’s technical solution is delivered to teh customer accurately and on-time
• Work collaboratively with other technical teams such as Storage, Network Security, and Virtualization
• Own customer post-implementation until reaching ‘steady state’ and hand over to account and support teams
• Document customer environment and processes for future reference by account team and technical teams

Confidential, San Antonio TX

Technical Account Manager

Responsibilities:

• Primary technical resource for customers in Managed Colocation segment
• Make technical recommendations
• Account base of 86 clients
• Manage customer requests
• Act as customer advocate
• Ensure customer satisfaction
• Advocate for customer with other technical and non-technical teams

Confidential, Denton TX

Windows System Engineer

Responsibilities:

• Installed, configured, and supported Windows 2003 and 2008 servers
• Upgraded Windows 2003 domain to 2008 domain
• Managed multi domain environment in two separate locations
• Establish Sonic Wall VPN connectivity and domain trusts between locations
• Configured internal, external, and reverse DNS
• Designed and implemented company data backup strategy
• Implemented Exchange 2003 mail server
• SQL 2000 maintenance, scripting, and reporting
• Wrote Batch and VB Scripts
• Troubleshoot network issues

Confidential, Dallas TX

Network Operations Manager

Responsibilities:

• Manage staff of one Windows Administrator
• Active Directory management
• Installed, configured, and supported Windows 2003 servers
• Upgraded Windows 2000 servers to Windows 2003
• Create and distribute SMS packages
• Provide support for 10 servers
• Manage Exchange 2000 mail server and distribution groups

Confidential, Lewisville TX

Windows System Administrator

Responsibilities:

• Active Directory user management
• Provide support for 1000+ AD users and 32 Windows servers on 4 domains
• Managed Exchange 2003 mail server and distribution groups
• Created and managed Blackberry Enterprise Server accounts
• Provide end-user desktop support for 250+ users and remotely support over 1000 +
• Support proprietary applications as well as Microsoft applications
• Led project to upgrade accounting system (Platinum)

Confidential, Lewisville TX

Windows System Administrator

Responsibilities:

• Active Directory user account management and maintenance
• Manage and maintain SQL and file backups
• Provide support for file & print servers on two AD domains
• Provide desktop support
• Configure remote access between locations
• Manage Exchange 2003 mail server
• Install and manage Confidential corporate antivirus